Life Style Supervisor (1 Position)
REPORT TO : Duty Manager
FUNCTION : Sales and Marketing /Hotel and Hospitality
LOCATION : Farmhouse Resort & Spa (Kampong Chhnang Province)
BENEFIT : Accommodation, Food, Insurance, and other attractive benefits.
SALARY: Competitive
We are looking for a Life Style Supervisor at Farmhouse Resort & Spa ensures exceptional guest experiences by coordinating tours, supporting front desk operations, and coordinating with departments. This role requires strong communication in Khmer and English, organizational skills, and a proactive, friendly demeanor.
- Tour Guide:
- Informing all SGC departments about project tours taking place.
- Booking and arranging all necessary transportation for the tours.
- Guide and implementation of all tours that are offered within Farmhouse Smiling Gecko.
- Preparing all necessary items which are needed for a tour.
- Provide the best service towards the guest with professional manner.
- Time management according to program and tour itinerary.
- Accompany guests for pickup and drop-off if required.
- The tour guide can even take over the early and late shift at the Front Desk.
- If there are no tours, the Tour Guide actively supports the Front Desk team with all tasks at the Front Desk.
- Front Desk:
- In charge of all preparation for the check-in and check-out of the guests
- Responsible for the invoicing, using the existing templates and lists, Settlement of the daily income
- Responsible for the daily check of the times in the time recording system for staff (Pro Timer)
- In charge of planning the transportation for the guest
- Responsible for the Outlook E-Mail Inbox (info@farmhouse-smilinggecko.com)
- Responsible for the cleanliness at the Front Desk, around the Front Desk and in the Front Desk office
- Nice welcome and care personal farewell of the guest included check-in and check out
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Delegates daily tasks to Front Desk staff
- Responsible for the quality of service at Front Desk
- In charge of the daily processes at the Front Desk
- Handle all reservation requests (rooms, meetings, and restaurant)
- Handle all requests from guests
- Take care of all associated correspondence in English and Khmer
- Controls cash transactions at the front desk
- Ensure Front Office logbook and tour program are always updated and organized
- In charge of proper invoicing for 3rd parties (DMC, TA, Organizations, Companies…)
- Perform other tasks and duties as assigned by Manager
- BA/Diploma in Hospitality and Tourism or training course in related tour guide field
- At least 2 years in guiding or leading group of guests
- Having good verbal communication skills both in Khmer and English is a must
- Communicative ability of different languages is favorable
- Being flexible and proactive.
- Having good presentation skills.
- Being enthusiastic and friendly.
- Being able to interact with people from different backgrounds.
- Being able to retain historical facts.
- Having excellent knowledge about points of interest of specific cities.
- Computer skills: Fluency in Microsoft Office (Word& Excel), Internet, E-mail.
Hotel Sales Manager (1 Position)
REPORT TO : General Manager
FUNCTION : Sales and Marketing /Hotel and Hospitality
LOCATION : Farmhouse Resort & Spa (Kampong Chhnang Province)
BENEFIT : Accommodation, Food, Insurance, and other attractive benefits.
SALARY : Competitive
We are looking for a Hotel Sales Manager who is responsible for developing and executing effective sales and marketing strategies, building relationships with clients, and enhancing revenue growth for Farm House Resort and Spa. This role includes leading and motivating the sales team to achieve their targets while leverage his/her expertise in hospitality sales to promote the resort's unique offerings and create memorable experiences for our guests.
- Developing and executing sales strategies to meet or exceed occupancy and revenue targets
- Analyze market trends and competitors to identify new opportunities for growth
- Develop promotional packages and campaigns to maximize occupancy and revenue
- Cultivating and maintaining relationships with corporate clients, event planners, and other key stakeholders
- Collaborate with other departments to ensure guest satisfaction and resolve any issues that arise
- Attending industry events and conferences to promote the resort and expand its market presence
- Leading and supporting the sales team by setting clear goals, providing guidance and creating a collaborative work environment.
- Supervise and provide training to team members on upselling and customer relationship management
- Track and analyze sales data to identify areas for improvement
- Report on key sales metrics to management on a regular basis to ensure activity goals are being met
- Perform other tasks and duties as assigned by the General Manager
- Bachelor degree in Sales and Marketing/MBA or related field
- Minimum 2-3 years of experience in sales, marketing, or hospitality industry
- Strong analytical skills of market assessments and trends, and sales performance
- Excellent communication, problem-solving, and organizational skills
- Strong interpersonal skill
- Ability to motivate and lead sales teams to achieve targets
- Flexibility working depending on business operation time
- Fluent in English both written and spoken
- Proficient in Microsoft Office Suite and other relevant software programs
