Case Worker (1 Position)
Position Circumstances
- Career Category: Social Work, Community Development
- Schedule:Full-time
- Salary: $300 - $420
Work location: Voice’s Chouk Va Office
Duties & Responsibilities:
- Welcome and assess individuals and families seeking support from Voice.
- Conduct client intake assessments and develop individual case plans using Voice's Client Collaboration Process.
- Assist clients to identify and achieve their short-term and long-term goals.
- Provide counselling, emotional support, and trauma-informed care to people experiencing crisis.
- Support clients to access food, shelter, healthcare, education, safety, sustainable livelihoods, and other essential services.
- Refer clients to specialist service providers and advocate on their behalf where required.
- Conduct regular follow-up visits and monitor client progress until case closure.
- Maintain accurate case notes and client records using the OSCAR Case Management System.
- Work collaboratively with government officials, NGOs, hospitals, schools, and community partners to coordinate support for clients.
- Represent Voice at meetings, training sessions, outreach activities, and community events.
- Maintain accurate financial records for client assistance and comply with Voice's financial and administrative procedures.
- Participate in regular team meetings, case reviews, supervision, and professional development.
Benefits:
- Allowance – Annual Bonus / 13th Month Salary
- Allowance – Mobile/Internet
- Company Uniforms or Clothing Support
- Facilities – Safe & Clean Working Conditions
- Paid Leave – Annual
- Paid Leave – Family (maternity/paternity/elder care)
- Paid Leave – Illness
- Policy - No Harassment or Discrimination
- Policy – Provident Fund / (NSSF)
- Training – Health & Safety
- Training – In-House Programs
Expected Profile of Candidates
Languages:
- Khmer - Fluent is required
- English - Good is required
Qualifications:
- Undergraduate Degree in Psychology, Social Work, Community Development, or related degree is preferred
Skills & Knowledge:
General & Technical Skills
- Demonstrated empathy and a deep understanding of the challenges faced by people in crisis.
- Knowledge of trauma-informed practice and commitment to the values of respect, dignity, empowerment, integrity, and compassion.
- Excellent communication and relationship-building skills with people from diverse backgrounds.
- Ability to build positive working relationships with government officials, NGOs, and community partners.
- Strong organisational skills and the ability to manage multiple client cases effectively.
- Willingness to learn, accept feedback, and work collaboratively within a supportive team.
- Relevant qualifications or experience in social work, psychology, counselling, community development, education, or a related field.
Soft Skills
- Competency in written and spoken Khmer and English.
- Male applicants are encouraged to apply (working alongside a female Senior Case Worker).
Lead Project Officer
Position Circumstances
- Career Category: Social Work
- Schedule:Full-time
- Salary: $450 - $600 Based on Experience
The position is for Thalassaemia Assistance Project (TAP)
Voice Cambodia Organization works directly with people in crisis in Cambodia to help them access food, shelter, healthcare, safety, education, and sustainable livelihoods. Voice supports more than 500 people in crisis each year through a range of community-based programs.
Since 2012, Voice has worked alongside families affected by Thalassaemia Major and established the Thalassaemia Assistance Project (TAP) to improve access to healthcare, treatment, education, sustainable livelihoods, and advocacy for people living with Thalassaemia in Cambodia.
The Lead Project Officer will work primarily from the Thalassaemia Project Office at the National Pediatric Hospital, collaborating closely with patients, families, doctors, hospitals, blood banks, the Cambodian Thalassaemia Association, government partners, and other organisations to improve the lives of people affected by Thalassaemia.
Duties & Responsibilities:
- Act as the primary contact for individuals and families affected by Thalassaemia seeking support from Voice.
- Conduct client assessments and develop individual case plans using Voice's Client Collaboration Process.
- Provide case management, psychosocial support, and practical assistance to clients and their families.
- Assist clients to access blood transfusions, medications, surgery, healthcare, financial assistance, and other essential services.
- Work closely with doctors, hospitals, blood banks, and partner organisations to improve client outcomes.
- Coordinate volunteer blood donation activities in partnership with the National Blood Transfusion Centre and other organisations.
- Maintain accurate case notes and records using the OSCAR Case Management System.
- Monitor client progress through regular follow-up and ongoing assessment.
- Represent Voice and the Thalassaemia Assistance Project at meetings, training sessions, and public events.
- Advocate for improved prevention, diagnosis, treatment, and support for people affected by Thalassaemia in Cambodia.
- Maintain accurate financial records and supporting documentation in accordance with Voice policies.
- Participate in regular team meetings, supervision, and professional development.
Benefits:
- Company Uniforms or Clothing Support
- Paid Leave – Annual
- Paid Leave – Family (maternity/paternity/elder care)
- Paid Leave – Illness
- Policy - No Harassment or Discrimination
- Policy – Employee Recognition Programs / Awards
- Policy – Provident Fund / (NSSF)
- Training – Health & Safety
- Training – In-House Programs
- Allowance – Annual Bonus / 13th Month Salary
- Allowance – Mobile/Internet
Expected Profile of Candidates
Languages:
- English - Good is required
- Khmer - Fluent is required
Qualifications:
- Bachelor's Degree in Health, Nursing, Communications, Social Work, Psychology or related field is preferred
Skills & Knowledge:
General & Technical Skills
- Experience in case management, social work, counselling, psychology, nursing, public health, community development, or a related field.
- Excellent interpersonal and communication skills with the ability to build trusting relationships.
- Strong organisation, planning, problem-solving, and case management skills.
- Ability to work independently while also contributing positively within a multidisciplinary team.
- Confidence working with hospitals, government agencies, NGOs, and community stakeholders.
- Fluent written and spoken Khmer, with good English communication skills.
- Strong computer skills, including Microsoft Office and willingness to learn new systems.
- Ability to maintain confidentiality and professional ethical standards.
Soft Skills
- Demonstrated empathy and compassion for people living with chronic illness and families experiencing crisis.
- A genuine interest in improving the lives of people affected by Thalassaemia.
