IT Officer
Position Summary Expectations - Duties, Responsibilities
This position is expected to start as soon as possible.
- System Administration
- Configure, administer, and maintain all IT equipment used by YRDP.
- Manage the organization’s network infrastructure, including servers, workstations, telephones, printers, routers and switches.
- Carry out routine system troubleshooting, maintenance, and software/hardware upgrades.
- Develop and implement system backup and disaster recovery plans.
- Monitor server backup tasks and set up new IT equipment as necessary.
- Provide daily technical IT support and user training to staff as needed.
- Coordinate with internet service providers (ISPs) and IT vendors to ensure stable internet and service continuity.
- Manage user accounts, system permissions, and email services via Microsoft 365 or others as required.
- Website and Digital Platforms
- Maintain and update the official YRDP website, ensuring appropriate security measures are in place.
- Upload announcements and other content in collaboration with the communications team or project team.
- Coordinate with the website hosting provider to ensure availability and technical support.
- Support the integration and use of digital platforms that aid program delivery and outreach.
- IT Support and Capacity Building
- Conduct regular IT training sessions for staff on cybersecurity, digital tools, and data privacy practices.
- Develop and revise remote work protocols and digital tool usage guidelines.
- Support the adoption of new digital platforms for program implementation, advocacy, research, and youth engagement.
- Assist project team in resolving digital or technical issues.
- Procurement and Asset Management
- Participate in the ICT procurement process to ensure compliance and cost-effectiveness.
- Maintain an accurate inventory of all ICT assets for internal use and auditing purposes.
- Ensure that all ICT purchases follow YRDP procurement policies and offer value for money.
- Coordination and Other Duties
- Coordinate with the finance and admin teams for ICT-related payments and budget planning.
- Assist in documentation and reporting related to IT tasks and improvements.
- Provide timely IT support for outreach events, training sessions, youth forums, and workshops.
- Promote a positive, solution-oriented IT culture within the organization.
- Participate in organization’s workshops and activities.
- Other tasks assigned by the supervisor
- BA in a related field such IT infrastructure, software development, web development, network engineering or any relevant field.
- At least two years’ experience in IT related field as full-time staff
- Experience in writing reports is preferred
- Good teamwork and highly motivated to work directly with university youth or youth at higher education institute
- Excellent communication and critical thinking skills
- Ability to work independently
- Willingness to question and change one's own ideas and habits
- Good at interpersonal skills: Communication, problem-solving, facilitation, time and task management with high morale, and good characteristics
- Good at writing and speaking for both English and Khmer
