IT Managed Services Lead
Position Circumstances
- Career Category: Exec. / Management, Computer - General, Computer - Networking
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Technology Service Coordination
- Act as the primary operational focal point for technology service coordination.
- Coordinate technology priorities, incidents, changes, projects, and vendor activities.
- Maintain the technology action plan, delivery status, priorities, escalations, and key risks.
- Stakeholder & Business Coordination
- Work with management and business process owners to understand technology priorities and requirements.
- Coordinate with IT teams, vendors, and stakeholders to ensure timely service delivery and clear communication.
- Maintain clear escalation paths for critical incidents, risks, and unresolved issues.
- Document technology decisions, approvals, risks, issues, and dependencies.
- Coordinate governance activities in line with agreed service scope, policies, and procedures.
- Track technology risks and follow up on agreed mitigation actions.
- Maintain documentation and evidence for management, audit, and governance requirements.
- Project, Change & Release Coordination
- Coordinate technology projects, system enhancements, changes, and implementation activities.
- Monitor delivery, milestones, dependencies, risks, and outstanding actions.
- Coordinate testing and release readiness with the relevant technical teams.
- Ensure approvals, testing evidence, documentation, and release activities are completed before production deployment.
- Vendor & Managed Service Coordination
- Coordinate vendors and service providers supporting technology services.
- Monitor vendor performance, deliverables, incidents, service requests, and agreed timelines.
- Escalate material vendor issues and ensure timely resolution.
- Testing & Quality Coordination
- Coordinate system testing and release-readiness activities with the relevant testing resources.
- Ensure test planning, regression testing, defect follow-up, evidence, and release readiness are completed.
- Coordinate resolution of critical defects and release-related risks.
- User Access & Security Coordination
- Coordinate user access administration with the relevant IT and security teams.
- Support joiner, mover, and leaver access activities and periodic access reviews.
- Support security reviews, vulnerability remediation, security incidents, access evidence, and audit requirements.
- Management Reporting & Documentation
- Prepare regular reports on service performance, projects, incidents, risks, vendors, and outstanding actions.
- Prepare information for management committees, Board-level reporting, and governance forums.
- Maintain accurate records of decisions, actions, approvals, risks, issues, and dependencies.
- Service Improvement & Continuity
- Identify opportunities to improve the quality, efficiency, and reliability of technology services.
- Reduce dependency on individuals through documentation, knowledge transfer, and structured processes.
- Support technology continuity and controlled service transition within the agreed operating model.
Benefits:
- Opportunity to support technology service coordination within LOLC Cambodia.
- Work with senior management, business stakeholders, technology teams, and external partners.
- Career development through continuous learning, challenging projects, and professional growth.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in computer science, Information Technology, Information Systems, Software Engineering, or a related discipline
Work History:
- IT systems, operations, application support, service management, project coordination, or a related field for 3 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Experience in banking, financial services, insurance, microinsurance, or FinTech is highly preferred.
- Strong experience coordinating IT teams, vendors, applications, and technology services.
- IT Service Management / Managed Services
- Technology Governance & IT Risk Management
- Vendor & Service Level Management
- Incident, Problem & Change Management
- IT Project & Delivery Management
- Management Reporting & Technology Documentation
- Banking / Insurance / Financial Systems (Advantage)
Soft Skills
- Strong analytical, problem-solving, coordination, and decision-making skills.
- Strong communication and stakeholder management skills, with the ability to work with senior management and technical teams.
- Ability to manage multiple priorities, risks, issues, and deadlines effectively.
Digital Banking Sales Advisor (9 Positions)
Position Circumstances
- Career Category: Advisor / Individual Consultant, Banking / Finance, Sales / Marketing
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Mobile App Acquisition
- Promote and register customers for the mobile banking application.
- Assist customers with app installation, registration, and KYC verification.
- Educate customers on mobile app features and benefits.
- Encourage customers to actively use digital banking services.
- Merchant Acquisition
- Identify and approach potential merchants.
- Register new merchants for KHQR and Merchant App services.
- Assist merchants with onboarding and activation.
- Educate merchants on accepting digital payments and using merchant services.
- Customer Support
- Provide basic support for mobile app and merchant-related inquiries.
- Follow up with customers and merchants to ensure successful activation and usage.
- Report customer feedback and issues to the supervisor.
- Reporting
- Submit daily activity reports.
- Track registrations, merchant onboarding, and activation status.
- Update sales records accurately.
- Tracking by Digital Department
Expected Profile of Candidates
Languages:
- Khmer - Good
- English - Good
Qualifications:
- Bachelor's Degree
- Undergraduate Degree in any related fields
Skills & Knowledge:
General & Technical Skills
- Good in typing English and Khmer Unicode
- Understanding of English speaking and writing
Soft Skills
- Honesty, willing to learn, hard-working, fast learner, team player, and open-minded and
- Good communication and inter-personal skills.
មន្ដ្រីប្រឹក្សាលក់ប្រាក់បញ្ញើ និងសេវាហិរញ្ញវត្ថុ (21 Positions)
បរិយាកាសមុខតំណែង
- ប្រភេទការងារ: ផ្នែកប្រតិបត្តិ/ផ្នែកគ្រប់គ្រង, ផ្នែកធនាគារ/ហិរញ្ញវត្ថុ, ផ្នែកគ្រប់គ្រងពាណិជ្ជកម្ម, ផ្នែកលក់/ទីផ្សារ
- ពេលវេលា:ការងារពេញម៉ោង
- ប្រាក់ខែ: អាចចរចាបាន
សាខា៖ ខេត្តប៉ៃលិន ខេត្តព្រៃវែង ខេត្តស្វាយរៀង ខេត្តកោះកុង ខេត្តព្រះសីហនុ ខេត្តត្បូងឃ្មុំ ខេត្តមណ្ឌលគីរី ខណ្ឌសែនសុខ ខណ្ឌ៧មករា ខណ្ឌមានជ័យ ស្រុកបាទី-ឃុំត្រពាំងសាប ស្រុកព្រៃកប្បាស ស្រុកពញាក្រែក ក្រុងតាខ្មៅ ស្រុកអង្គស្នួល ការិយាល័យប្រតិបត្តិការ ស្រុកកំពុងត្របែក ស្រុកពាមរក៍ និងស្រុកបាទី-ឃុំសូរភី។
ករណីកិច្ច និងការទទួលខុសត្រូវ:
- បង្កើត និងអភិវឌ្ឍយុទ្ធសាស្ត្រលក់នៃប្រាក់បញ្ញើ ATM Card iPay User Merchant និងសេវាហិរញ្ញវត្ថុ ដើម្បីសម្រេចបាននូវគោលដៅអាជីវកម្ម និងធានាបាននូវ ការបំពេញតម្រូវការរបស់អតិថិជន។
- គាំទ្រគ្រប់ភាគីពាក់ព័ន្ធ និងសាខា ដើម្បីធានានូវផែនការប្រាក់បញ្ញើ ATM Card និងសេវាហិរញ្ញវត្ថុ សម្រេចបានតាមគោលដៅ។
- រៀបចំផែនការប្រមូលប្រាក់បញ្ញើ ATM Card និងសេវាហិរញ្ញវត្ថុរៀងជារៀងរាល់ថ្ងៃ ប្រកបដោយប្រសិទ្ធិភាពខ្ពស់ និងសម្រេចបាននូវគោលដៅរបស់ អិលអូអិលស៊ី។
- យល់អំពីអតិថិជនសក្ដានុពល ទីផ្សារ និងតម្រូវការចាំបាច់ ដើម្បីធ្វើផែនការសកម្មភាពចូលទីផ្សារថ្មី ប្រកបដោយប្រសិទ្ធិភាព ខ្ពស់។
- ចុះជួបអតិថិជនតាមទីផ្សារ និងបញ្ចុះបញ្ចូលដាក់ប្រាក់បញ្ញើ ប្រើប្រាស់កាតអេធីអឹម និងណែនាំ អំពីផលិតផលថ្មី របស់ អិលអូអិលស៊ី។
- រៀបចំរបាយការណ៍សរ៉ុបសង្ខេប ដែលបានទំនាក់ទំនងប្រចាំថ្ងៃ ប្រចាំខែ ប្រចាំឆ្នាំ ហើយធៀបនិងផែនការជាក់ស្តែង និងស្វែងរកនូវចំណុចខ្សោយដែលកំពុងប្រឈម និងដំដោះស្រាយឱ្យទាន់ពេល។
- ត្រួតពិនិត្យមើលនូវស្ថានភាពធ្លាក់ចុះនៃការលក់ ប្រាក់បញ្ញើ និងសេវាហិរញ្ញវត្ថុផ្សេងៗទៀតដែលអាចកើតមានឡើង និងរកដំណោះស្រាយ។
- យល់ពីចំណុចខ្សោយនៃផលិតផលប្រាក់បញ្ញើ និងសេវាហិរញ្ញវត្ថុ ដើម្បីធ្វើការអភិវឌ្ឍន៍ និងអតិថិជនពេញចិត្តកាន់តែខ្លាំង។
- រក្សាទំនាក់ទំនងជាមួយអតិថិជន ប្រកបដោយភាពរួសរាយ រាក់ទាក់ ស្របតាមគោលការណ៍របស់អិលអូអិលស៊ី។
ប្រភេទនៃបេក្ខជនដែលបានរំពឹងទុក
ភាសា:
- អង់គ្លេស - កម្រិតល្អ
កម្រិតវប្បធម៌:
- បរិញ្ញាបត្រ ផ្នែក ហរិញ្ញវត្ថុ និងធនាគារ ការគ្រប់គ្រង ទីផ្សារ និងសញ្ញាបត្រដែលមានតម្លៃស្មើ
ជំនាញ និងចំណេះដឹង:
ជំនាញទូទៅ និងបច្ចេកទេស
- បទពិសោធន៍ផ្នែកលក់ប្រាក់បញ្ញើ-សន្សំ និងផលិតផល និងសេវាឌីជីថលកាន់តែល្អ។
- មានជំនាញទំនាក់ទំនង និងសរសេរភាសារអង់គ្លេសបានល្អ។
ជំនាញទន់
- មានការប្តេជ្ញាចិត្តខ្ពស់ និងមានភាពស្មោះត្រង់។
- ជាមនុស្សដែលមានលទ្ធផលការងារល្អ។
