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IT Maintenance Service for UNFPA CO”_RFQ Nº UNFPA/KHM/RFQ/25/006

with United Nations Population Fund

BTDC-ID: 36973
Closing Date:

Expected Outputs

IT Maintenance Service for UNFPA CO”_RFQ Nº UNFPA/KHM/RFQ/25/006

Announcement Description

UNFPA, the United Nations Population Fund (UNFPA), is an international development agency that works to deliver a world where every pregnancy is wanted, every child birth is safe and every young person’s potential is fulfilled.

UNFPA is the lead UN agency that expands the possibilities for women and young people to lead healthy sexual and reproductive lives. To read more about UNFPA, please go to: UNFPA about us

Expected Outputs

IT Maintenance Service for UNFPA CO”_RFQ Nº UNFPA/KHM/RFQ/25/006

  • Career Category: Invitation for Bids
  • Location: Phnom Penh
Summary

Service Requirements/Terms of Reference (ToR)

Background

The UNFPA office has 22 workstations, one server room and two meeting rooms. The office is equipped with 22 laptops with 22 docking-stations, 3 printers (including 1 printer with scan function). The internet service is provided by a UN Long Terms Agreement holder. There is a main fiber optic connection with WiMAX backup. The connection to the workstations is wire-based with cat-6 cable wiring. There are 3 wireless access points to provide internet connectivity and a VoIP for phone systems.

The majority of management and maintenance for the server is remotely performed by ITSO from UNFPA HQ in New York. However, daily maintenance and support service at end-user level, webinar connection, and regular data backup to Google drive as part of data backup for disaster prevention and recovery require support services from a reputable outsourced firm.

Scope of Work

Please refer to the ToR in the Annex I

Submission Requirements

Eligible Bidders

This Request for Quotation is open to all eligible bidders; to be considered an eligible bidder for this solicitation process you must comply with the following:

  • A bidder must be a legally-constituted company that can provide IT maintenance service and have legal capacity to enter into a contract with UNFPA to provide this service in the country, or through an authorized representative.
  • A bidder must not have a conflict of interest regarding the solicitation process or with the ToR/ Technical Specifications. Bidders found to have a conflict of interest shall be disqualified.
  • At the time of Bid submission, the bidder, including any JV/Consortium members, is not under procurement prohibitions derived from the Compendium of United Nations Security Council Sanctions Lists and has not been suspended, debarred, sanctioned or otherwise identified as ineligible by any UN Organization or the World Bank Group.
  • Bidders must adhere to the UN Supplier Code of Conduct, which may be found by clicking on UN Supplier Code of Conduct.

Instructions for submission

Proposals should be prepared based on the guidelines set forth in Section III above, along with a properly filled out and signed price quotation form and are to be sent by email to the contact person indicated below, no later than Friday, 17 October, 2025, at 05:00 pm, local time.

Please note the following guidelines for electronic submissions:

  • The following reference must be included in the email subject line: RFQ Nº UNFPA/KHM/RFQ/25/006 – IT Maintenance Service. Proposals, including both technical and financial proposals, that do not contain the correct email subject line may be overlooked by the procurement officer and therefore not considered.
  • The total email size may not exceed 20 MB (including email body, encoded attachments and headers). Where the technical details are in large electronic files, it is recommended that these be sent separately before the deadline.

Please click the link below for more information.

Attachment:
  • 1. Annex II_Price Quotation Form
  • 2. Annex III_Declaration Form
  • 3. DECLARATION FORM_Khmer Translation_Final
  • 4. RFQ_IT_Maintenance_2025_006_D17Oct2025.docx
 

Contact Details

Office Address
  • Phnom Penh Center, North Building (A), 5th Floor Room 526, Sothearos Blvd., Sangkat Tonle Basak, Khan Chamkar Mon, Phnom Penh, Cambodia
 
Contact Name
 
Email