IT Intern
Reports to: IT Manager
Location: Phnom Penh, Cambodia
Duration: 3 - 6 months, with the possibility of extension
Contractual Arrangement: “eligible for Cambodian residents/citizens only”
What We offer
At CAPRED, we value our team members and strive to offer roles that advance their careers. The IT Intern position is an excellent opportunity for those seeking to begin a career in international development.
- Practical experience in a professional IT environment
- Mentorship by an experienced IT Manager
- Learning about various IT systems and technologies
- Exposure to the operations of the CAPRED program and over all technical components and cross cutting components
- A supportive and collaborative work environment
Position Summary
The IT Intern will support the IT Manager in ensuring smooth IT operations at CAPRED, including system maintenance and direct technical support for users. This internship offers an excellent opportunity to gain hands-on experience in IT support, system administration, and network management within a dynamic organisational setting.
- Ensure CAPRED’s compliance with DFAT and CAPRED’s policies on Child Protection, PSEAH, Modern Slavery, and other social safeguarding.
- Assist the IT Manager in the implementation, maintenance, and troubleshooting of IT systems and infrastructure, including Microsoft 365 applications and services
- Log, track, and resolve IT support tickets, escalating complex issues to the IT Manager as needed.
- Assist with the setup, configuration, and deployment of new hardware (laptops, desktops, printers, etc.) and software applications, including Microsoft 365 applications and configurations
- Support the centralized printing and scanning solution, including troubleshooting and user assistance
- Provide technical support for meeting rooms, including video/audio conferencing and displays.
- Assist in managing access door control systems and user permissions
- Support in maintaining IT inventory records and documentation.
- Participate in IT projects as assigned by the IT Manager.
- Perform routine system checks and preventative maintenance tasks.
- Contribute to creating and updating IT user guides and training materials, especially for Microsoft 365 applications.
- Provide first-line technical support to users for hardware, software, and network-related issues.
- Essential Qualifications & Experience
- Currently pursuing final year or fresh graduated a degree/diploma in Information Technology, Computer Science, or a related field.
- Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications (MS Office Suite).
- Problem-solving skills and an interest in IT sector
- Communication and interpersonal skills with a customer-service oriented approach.
- Ability to work independently and as part of a team.
- Proactive, willing to learn, and able to adapt to new technologies.
- Fluency in English (both written and spoken) is required.
