IT Contracted Staff (1 Position)
Expectations - Duties, Responsibilities
- The advisor will undertake the following responsibilities:
- Set up workstations with computers and necessary peripheral devices (switch, printers, etc.)
- Routinely Maintenance the Electronic equipment to ensure proper care and functionality.
- Install and configure appropriate software and functions according to RTC’s standard software.
- Ensure the system and software deployed and use at RTC operate smoothly.
- Provide the training for RTC’s staff on the new technology.
- Ensure security and privacy of networks and computer systems.
- Organize and schedule upgrades and maintenance without deterring others from completing their work.
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Create reports, checklist and send them to the manager monthly.
- Maintain records/logs of repairs and fixes and maintenance schedule.
- Provide orientation and guidance to users on how to operate new software and IPad Tablet, computer equipment.
- Monitor inventory of technology hardware, software, and resources at the RTC
- Monitor CCTV for RTC to make sure it works properly.
- Provides support with escalated Helpdesk requests.
- Lead and coordinate with teams to resolve ICT related issues
- Engage in regular professional development activities and cooperate and communicate well with others.
- The National IT Advisor shall have:
- Bachelor’s degree in information technology or equivalent in a related field.
- Minimum of three-year experience in a technical support environment
- Knowledge of Computer repairing and troubleshooting
- Knowledge of Microsoft and Linux platforms
