IT Assistant
Position Summary Expectations - Duties, Responsibilities
Position Overview
The IT Assistant will play a vital role in enhancing the visibility and efficiency of NGOF’s IT systems. This position offers a unique opportunity to contribute to the organization’s digital transformation, ensuring effective knowledge and data management while supporting the organization’s advocacy and capacity-building efforts.
The NGO Forum on Cambodia (NGOF) seeks highly motivated interns to gain practical experience in project management and administration within our programs that support marginalized and vulnerable groups (PALI, SACHAS and MACOR). This is a temporary, full-time position based in Phnom Penh, with occasional travel to provinces. The internship lasts a minimum of 6 months with potential extensions.
- Website, Social Media, and Event Management
- Update NGO Forum information on the website and social media platforms (Facebook, Google Plus, Twitter, YouTube, etc.).
- Enhance the NGO Forum’s website and social media platforms to ensure they are attractive and engaging.
- Collaborate with the Media and Communication Unit and program managers to gather and update website content.
- Support program teams in promoting events on the website and social media.
- Provide technical support for online events/meetings (Livestream, Zoom, Microsoft Teams, etc.).
- IT Helpdesk Support
- Set up computers for new staff members.
- Perform regular maintenance on computers, printers, scanners, and other IT equipment.
- Conduct basic repairs on computers, UPS, LCD projectors, overhead projectors, laptops, and other portable devices.
- Provide IT training on software use within the NGO Forum office.
- Develop specifications for IT equipment procurement.
- Assess the condition of IT equipment and recommend necessary upgrades or replacements.
- Internet and Email Management
- Create email accounts for new staff and provide training on system and device usage.
- Ensure internet and email systems are protected against viruses and operate securely.
- Monitor internet data usage to prevent service disruptions.
- Research and recommend cost-effective internet service providers.
- Regularly back up email accounts and messages.
- Data Management and Cybersecurity Support
- Develop and maintain databases, including program databases (e.g., Land Dispute Database), membership databases, internal calendars, and staff leave request databases.
- Collect and store documents from staff traveling abroad or on in-country missions for knowledge-sharing.
- Organize and maintain library resources.
- Maintain IT equipment inventory and control.
- Inform the Executive Director about IT security and accessibility issues.
- Maintain a security system by updating antivirus software, ensuring data confidentiality, and preventing unnecessary internet and email usage.
- Perform regular data backups to prevent data loss.
- Filing System Management
- Ensure documents are securely stored in the cloud/server following NGOF’s filing system.
- Maintain and update the filing system.
- Train NGOF staff on accessing and managing the filing system.
- Maintain documentation of NGOF’s event materials, including presentations and handbooks.
- Reporting and Monitoring
- Prepare high-quality IT reports (monthly, semi-annual, and annual).
- Monitor IT activities based on the log frame and budget plan, adjusting as necessary.
- Contribute to organizational reports and documents for internal and public use.
- Assist the Program Manager in establishing an organizational database system.
- Assist the Program Manager in designing PMIS (Program Management Information System) and other workflow automation.
- IT Logistic Management/ Some Administrative Tasks
- Implement IT activities according to the approved budget.
- Prepare and submit advance requests, manage disbursements, and justify expenditures.
- Develop and monitor IT cooperative agreements.
- Logistic reparation and request for the required events.
- Graphic Design and Branding
- Assist the program unit in designing Information, Education, and Communication (IEC) materials and templates.
- Assist in developing communication branding materials.
- Workplace & Internal Communications
- Provide communication support for NGOF programs when requested.
- Common Responsibilities of the NGO Forum on Cambodia
- Perform other related duties as assigned by the supervisor.
- Demonstrate a commitment to gender equality, equity, and diversity in NGOF activities.
- Comply with all relevant NGOF policies and standard procedures.
- Promote teamwork by contributing ideas, listening to colleagues, and taking on additional responsibilities.
- Collaborate with other programs and teams to achieve NGOF’s mission.
- Attend NGOF meetings and events, including staff meetings, learning and sharing sessions, staff retreats, program reflections, recruitment and selection, performance appraisals, and feedback sessions.
- Education:
- Bachelor’s degree in IT or a related field.
- Knowledge of website development is an advantage.
- Experience and Skills:
- At least one year of experience in IT and website management.
- Skills in web design & development, client-server network management, database development, and internet & email systems.
- Demonstrated interest in development-related issues.
- Ability to initiate and implement innovative IT solutions.
- Strong command of spoken and written English.
- Helpful and team-oriented with a proactive approach.
- Proven ability to manage, delegate, and transfer skills and knowledge to colleagues.
- Strong experience with computers and office software packages.
- Excellent oral and written communication skills in both Khmer and English.
- Competencies:
- Commitment to NGOF’s vision, mission, and values (Human Rights and Justice, Transparency and Accountability, Sustainability, Cooperation and Partnership, Peace, and Equity).
- Creativity and initiative.
- Strong commitment and dedication.
- Effective communication skills.
- Professionalism and integrity.
- Teamwork and collaboration.
- Understanding of gender and diversity principles.
- Be able to travel to provinces when required.
PALI Intern
Position Summary Expectations - Duties, Responsibilities
Benefits
The internship offers a stipend to cover living expenses, valuable work experience in network coordination and NGO advocacy, and a Certification of Internship Service from NGOF upon completion.
- Program and Administrative Support:
- Assist with planning, coordination, and implementation of program activities, events, and projects.
- Help refine the program results framework and contribute to reports, documents, and materials.
- Assist with basic program budgeting and disbursement tasks.
- Provide regular progress updates to the program manager.
- Assist with project tracking, identifying challenges, and developing solutions.
- Participate in training and capacity-building activities.
- Assist with developing training materials and resources.
- Provide administrative support to program staff (scheduling meetings, organizing workshops, managing emails, etc.).
- Collaborate effectively with diverse stakeholders and team members.
- Participate in team meetings and contribute to discussions.
- Research and Data Analysis:
- Conduct literacy review on relevant laws and policies affecting marginalized groups.
- Participate in design of questionnaire design
- Gather data from field or from NGOs (if needed)
- Analyze data to inform program strategies and recommendations.
- Communication and Outreach:
- Assist with developing and disseminating program communications (newsletters, social media, press releases).
- Drafting content for NGOF's website and social media.
- Support outreach efforts to engage stakeholders, partners, and communities.
- Education:
- Bachelor's degree in law, social sciences, development studies, or a related field.
- Proficiency in English and Khmer Unicode.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office and Google Suite.
- Excellent organizational skills with the ability to prioritize, manage multiple tasks, and meet deadlines.
- Analytical thinking and problem-solving skills.
- Ability to work collaboratively and thrive in a multicultural environment.
- Self-motivated learner with the ability to manage time effectively.
- Skills and Competencies
- Proficiency in Microsoft Office and Google Suite.
- Excellent organizational skills with the ability to prioritize, manage multiple tasks, and meet deadlines.
- Analytical thinking and problem-solving skills.
- Ability to work collaboratively and thrive in a multicultural environment.
- Self-motivated learner with the ability to manage time effectively.
- Be able to travel to provinces when required.
SACHAS Intern
Expectations - Duties, Responsibilities
- Program and Administrative Support:
- Assist with planning, coordination, and implementation of program activities, events, and projects.
- Help refine the program results framework and contribute to reports, documents, and materials.
- Assist with basic program budgeting and disbursement tasks.
- Provide regular progress updates to the program manager.
- Assist with project tracking, identifying challenges, and developing solutions.
- Participate in training and capacity-building activities.
- Assist in supporting logistic arrangements and join some field work.
- Assist with developing training materials and resources.
- Provide administrative support to program staff (scheduling meetings, organizing workshops, managing emails, etc.).
- Collaborate effectively with diverse stakeholders and team members.
- Participate in team meetings and contribute to discussions.
- Research and Data Analysis:
- Conduct literacy review on relevant laws and policies affecting marginalized groups.
- Participate in design of questionnaire design
- Gather data from field or from NGOs (if needed)
- Analyze data to inform program strategies and recommendations.
- Communication and Outreach:
- Drafting content for NGOF's social media.
- Support outreach efforts to engage stakeholders, partners, and communities.
- Education:
- Bachelor's natural resources management, social economics, rural development, development studies, or a related field.
- Proficiency in English and Khmer language.
- Strong written and verbal communication skills.
- Skills and Competencies
- Proficiency in Microsoft Office and Google Suite.
- Excellent organizational skills with the ability to prioritize, manage multiple tasks, and meet deadlines.
- Analytical thinking and problem-solving skills.
- Ability to work collaboratively and thrive in a multicultural environment.
- Self-motivated learner with the ability to manage time effectively.
- Be able to travel to provinces when required.
Finance and Administrative Intern
Position Summary Expectations - Duties, Responsibilities
Expected Learning Benefits:
- Working knowledge in accounting and financial management
- Working knowledge in operating accounting system QuickBooks.
- Working knowledge in policy’s compliance, cross-check, financial document check and review.
- Certification of Intern Service will be provided by the NGO Forum
Benefits
The internship offers a stipend to cover living expenses, valuable work experience in network coordination and NGO advocacy, and a Certification of Internship Service from NGOF upon completion.
- Assis to check all related financial documents complying to internal procedure and policies.
- Assist to handle financial documents to approving officers
- Assist to check and verify financial document to have completed valid and sufficient required financial supporting document including Stamp “PAID” to all payments and other supporting document once the payment is paid
- Assist finance staff to related task with the bank and tax office
- Assist to Record financial transactions into excel listing
- Assist to check, verification and pay DSA to participants
- Assist MACOR team on administrative tasks including procurement and logistic arrangement.
- Assist Finance and Operation Manager in producing financial report as required
- Other tasks assigned by direct supervisor and executive management
- Education:
- Bachelor’s degree or fresh graduated in accounting and or similarly qualification
- Knowledge and understanding taxation in Cambodia are an advantage
- Ability to perform a variety of specialized activities related to finance and accounting
- Capable of cross-checking and reviewing documents
- Computer skills, MS. Office and the ability to use QuickBooks are preferable.
- Skills and Competencies
- Demonstrated commitment to NGOF’s vision, mission, and values (Human Rights and Justice, Transparency and accountability, Sustainability, Cooperation and partnership, Peace, and Equity)
- Creativity/Initiative
- Commitment
- Communication
- Teamwork
- Gender and diversity
- Be able to travel to provinces when required.
