IT App Supervisor
Position Summary Expectations - Duties, Responsibilities
Report to: Chief Finance Offer
Location: Phnom Penh Head Office
Schedule: Monday-Saturday (Morning)
Expected: Urgent start
Benefits: Seniority payment, Insurance, Lunch Allowance, Yearly bonus, Annual Staff retreat/ Party etc.
- Managing an application/web app portfolio and associated projects.
- Identifying opportunities for web/application optimization, redesign, or process improvement focused on collaboration systems and internal tools.
- Providing application/web administrative support across applications/web as needed.
- Partnering with business stakeholders, vendors, and IT management to provide a strategic vision for new and supported applications and create system roadmaps and business processes.
- Addressing the various needs, concerns, expectations of stakeholder groups in planning and executing projects, meeting project requirements and creating project deliverables.
- Balancing competing project constraints including but not limited to scope, quality, schedule, budget, resources and risks in order to accommodate the needs of each user/customer.
- Building a strong technical culture around business systems that emphasizes technical excellence, rapid iteration, strong security, and frictionless user experiences.
- Manage application maintenance outsourcing & software contract agreements; Implement and monitor standards around scope management, financial management, service level agreements (SLA), ensure compliance to mitigate risk, increase service/business Impact & reduce costs.
- Bachelor's Degree in Computer Science or equivalent
- At least 3 years of experience in a Web/Applications management or similar role preferably supporting SaaS applications.
- At 2 years of Vendor management.
- Deep hands-on experience with application/web implementations, enhancements, and integrations.
- Experience managing ticketing, CRM, ERP (SAP) systems
- Proven functional experience with business units including Employee Communications, Engineering, IT.
- Strong communication skills, with the ability to clearly explain system changes and functionality to all employees
- Experience setting up ongoing procedures for collection and review of project statuses and goals.
- Excellent verbal and written communication skills.
- Excellence in interpersonal skills etc.
