Information Technology Facilitator
- Career Category: Computer - General, Computer - Networking, Computer - Programming
- Schedule:Full-time
- Salary: Negotiable
The IT Facilitator will be a Full-Time position, responsible for organising their own daily schedule, and implementing the tasks in their job description, respecting the annual work plan, and working very closely with all the other sector team members, especially the Program Managers. He/she will be responsible for overseeing the work of whole sector among project bases.
Position type:
This position is for a Cambodian National, contracted on an annual basis subject to probation and annual appraisals. Salaries will follow the M’lup Russey salary structure, and terms of employment are stated clearly in the M’lup Russey Local Staff Employment Manual. M’lup Russey Organization has the right to change notice in JD update if any requirement from Management Team Member.
Work environment/dynamics:
M’lup Russey rents an office building. The IT Facilitator will have a workspace in a room with the other members of the Administrative Team. Team dynamics are friendly and supportive, and Khmer is used almost exclusively as the language of day-to-day communication.
- IT Operations and Technical Support: Maintain computers, laptops, printers, and other IT equipment. Install software, troubleshoot hardware and software issues, and provide technical support to staff.
- Microsoft 365 and Cloud Management: Manage Microsoft 365 user accounts, licenses, email, SharePoint, and access permissions. Maintain cloud services and assist with system updates and configurations.
- IT Security and Network Management: Maintain computer, network, and internet security. Configure user permissions, troubleshoot network issues, and protect organizational systems against cybersecurity threats.
- Website Management: Maintain the organization's website, hosting, and domain. Perform basic website development and troubleshooting using HTML, PHP, and JavaScript.
- IT Equipment and Asset Management: Maintain IT inventory, monitor equipment and supplies, and recommend appropriate IT equipment, software, and upgrades based on organizational needs and budget.
- IT Planning and Improvement: Identify opportunities to improve IT systems, network infrastructure, cloud services, and computer performance. Assist with data backup and system maintenance.
- Digital and Event Support: Provide technical support for online platforms, audiovisual equipment, meetings, training sessions, and organizational events.
- Learning and Development: Stay updated on emerging technologies, cybersecurity practices, and IT best practices to improve organizational IT services.
- Another task will be needed to assist by supervisor.
- Bachelor's Degree in Computer Science, Information Technology, or Computer Engineering
- IT support, system administration, or a related field for 1 year as a minimum
- Knowledge of IT policies, procedures, and system management.
- Experience in Microsoft 365 administration, SharePoint, cloud services, and user account management.
- Knowledge of computer networks, internet connectivity, cybersecurity, and antivirus protection.
- Ability to install, configure, maintain, and troubleshoot computers, printers, and network equipment.
- Experience in IT equipment procurement, inventory management, and maintenance planning.
- Knowledge of cloud-based file management, document organization, and access permissions.
- Basic knowledge of website management and web development using WordPress, HTML, PHP, and MySQL.
- Experience with website hosting, domain management, and cPanel.
- Ability to monitor website and social media performance and prepare periodic reports.
- Good communication skills and the ability to coordinate with external IT service providers and other organizations.
- Cisco networking training or certification is an advantage.
- Ability to prepare IT reports, maintain technical documentation, and perform other duties assigned by the supervisor.
