HR Supervisor
Expectations - Duties, Responsibilities
- Recruitment & Onboarding: Manage the end-to-end recruitment process, including job postings, interviewing, and onboarding new employees.
- Employee Relations: Address employee concerns and grievances, mediate conflicts, and promote a positive workplace culture.
- Performance Management: Assist in the development and implementation of performance appraisal systems; support employee development initiatives.
- HR Policies & Compliance: Ensure adherence to company policies and Cambodian labor laws; assist in policy development and updates.
- Payroll & Benefits Administration: Oversee payroll processing, manage employee benefits programs, and ensure accurate record-keeping.
- Training & Development: Identify training needs and coordinate employee development programs.
- HR Reporting: Prepare and maintain HR reports and records; ensure data accuracy and confidentiality.
- Education: Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Experience: Minimum 2 years of experience in HR or administration, preferably in a supervisory role.
- Skills:
- Proficiency in Microsoft Office.
- Strong knowledge of Cambodian labor laws and HR best practices.
- Excellent communication skills in both Khmer and English.
- Ability to handle sensitive and confidential information with discretion.
- Strong organizational and leadership skills.
Project Manager
Position Summary Expectations - Duties, Responsibilities
Chinese fluency (Speaking, writing, listening, reading)
- Coordinate internal resources and third parties/vendors for the flawless execution of projects
- Ensure that all projects are delivered on-time, within scope and within budget
- Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Ensure resource availability and allocation
- Develop a detailed project plan to track progress
- Use appropriate verification techniques to manage changes in project scope, schedule and costs
- Measure project performance using appropriate systems, tools and techniques
- Report and escalate to management as needed
- Manage the relationship with the client and all stakeholders
- Perform risk management to minimize project risks
- Establish and maintain relationships with third parties/vendors
- Create and maintain comprehensive project documentation
- Great educational background, preferably in the fields of computer science or engineering for technical project managers
- Proven working experience as a project administrator in the information technology sector
- Solid technical background, with understanding or hands-on experience in software development and web technologies
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multi-tasking skills
- Strong working knowledge of Microsoft Office
- PMP / PRINCE II certification is a plus
IT
Position Summary Expectations - Duties, Responsibilities
Job Description:
We are seeking a dedicated IT Support Specialist to provide technical assistance and support to our team across various systems and platforms. This role serves as the first point of contact for technical support, ensuring the smooth operation of hardware, software, network, and restaurant-specific systems.
- Serve as the first point of contact for technical support via phone, email, ticketing system, or in person.
- Install, configure, and maintain computers, peripherals (printers, tablets, KDS), POS systems, and network equipment.
- Troubleshoot and resolve hardware, software, and network issues for both office and restaurant environments.
- Support and manage user accounts, permissions, and access across platforms like Active Directory and Microsoft 365.
- Monitor system performance, ensure compliance with security standards, and perform regular updates and patch management.
- Set up new user devices and systems during onboarding; assist with offboarding procedures.
- Maintain accurate IT asset inventory, software licenses, and technical documentation.
- Respond to and resolve support tickets promptly while ensuring minimal downtime.
- Provide end-user training on applications, tools, and best practices to enhance productivity.
- Collaborate with IT vendors for external support and repairs, especially for restaurant tech integrations.
- Participate in IT projects and system improvements across locations; provide remote and on-site support when necessary.
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 1–3 years of experience in IT support, ideally in a hospitality, retail, or multi-location environment.
- Proficiency with Windows/Mac OS, Microsoft Office 365, and common enterprise applications.
- Experience with restaurant tech platforms such as POS systems (Toast, Square, Revel, Lightspeed), digital menus, and third-party integrations (Uber Eats, DoorDash, Olo).
- Solid understanding of networking (Wi-Fi, routers, IP configuration, firewalls).
- Strong troubleshooting and critical thinking skills; ability to work independently and under pressure.
- Excellent communication skills and a customer-oriented attitude.
- Willingness to work flexible hours, including evenings or weekends for system maintenance or emergencies.
- Familiarity with cloud platforms, mobile device management, and inventory systems is a plus.
Internal Auditor – Operations
Position Summary Expectations - Duties, Responsibilities
The Operations Internal Auditor is responsible for evaluating and improving the efficiency and effectiveness of operational processes across the organization. The role includes planning and executing audits, identifying areas for improvement, ensuring compliance with policies, and providing actionable recommendations to enhance operational performance.
- Conduct risk-based internal audits of operational processes and functions.
- Evaluate internal controls, identify weaknesses, and recommend improvements.
- Assess compliance with internal policies, procedures, and applicable regulations.
- Prepare clear and concise audit reports for management review.
- Collaborate with operational teams to understand processes and key risk areas.
- Follow up on audit findings and monitor implementation of recommendations.
- Support the development of audit plans and methodologies.
- Participate in special reviews, investigations, or projects as required.
- Bachelor’s degree in Business Administration, Operations Management, or related field.
- Professional certification (e.g., CIA, CISA) is an advantage.
- 2–5 years of experience in operations audit or internal controls.
- Strong analytical, problem-solving, and communication skills.
- Knowledge of process improvement methodologies is a plus.
Internal Auditor – Finance
Position Summary Expectations - Duties, Responsibilities
The Finance Internal Auditor is responsible for conducting audits of financial systems, processes, and controls to ensure the accuracy, integrity, and compliance of financial reporting. The auditor will identify risks, evaluate internal controls, and recommend improvements to financial practices.
- Conduct internal audits focused on financial transactions, reporting, and compliance.
- Review financial statements, general ledger, and supporting documentation.
- Assess adherence to accounting standards and company policies.
- Identify control weaknesses, discrepancies, and recommend corrective actions.
- Prepare detailed audit reports and present findings to senior management.
- Ensure compliance with statutory and regulatory requirements.
- Evaluate the effectiveness of financial risk management strategies.
- Assist in developing audit programs and annual audit plans.
- Bachelor’s degree in Accounting, Finance, or related field.
- Professional certification (e.g., CA, CPA, CIA) preferred.
- 2–5 years of experience in financial audit or accounting.
- In-depth knowledge of accounting standards (e.g., IFRS, GAAP).
- Strong analytical, attention to detail, and report writing skills.
