Head of Digital Banking Department
Position Circumstances
- Career Category: Exec. / Management, Business Administration, Banking / Finance, Sales / Marketing
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Strategize and execute sale strategies to drive the growth of LOLC mobile banking, Merchants, and other digital financial services to achieve business goals.
- Drive revenue growth by identifying new sales opportunities and maximizing the value of existing users, merchants and partners relationships. Continuously improve the sales process by implementing best practices using sales tools and optimizing the customer journey.
- Develop effective sales strategies to acquire new users, merchants, partners and increase the usage of digital banking services among existing customers.
- Develop effective sales strategies to retain existing users, merchants and partners by enhancing the engagement with digital banking services and officering personalized solutions.
- Lead, direct and manage the digital banking sales team, setting the performance targets and ensuring the team is motivated and equipped to meet the goals. Also monitor and evaluate the performance by providing coaching to ensure the target are met.
- Keep up with the latest trends and innovations in digital banking and financial technology to ensure the organization remains competitive.
- Consolidate and analyze the feedback from customers and staff and reporting the management and related parties for improving to ensure the digital banking product meets customer needs.
- Closely collaborate with Marketing and relevant departments to develop and implement the marketing promotion and campaign on payments services and digital products to raise awareness to public and making mobile banking be on top of customer’s mind.
- Provides leadership and drives digital business teams, motivation, staffing and coaching efficiently to ensure strong growth of mobile banking, Merchants and partners.
- Undertakes regular market visits to identify and recruit potential clients, merchants and partners for digital products and determine potential cross sells to other products and services.
- Support RMs and BMs to develop plan for mobile banking & merchant by monitoring the performance regularly and pushing them to ensure the achievement of business goal.
- Develop and report the digital banking sales performance for management and branches to do analysis and follow up the performance and strategizing the sustainable growth, identify any risk happened and mitigate risk.
- Enforces discipline necessary for efficiency, good staff morale and promotion of the LOLC’s corporate image.
- Perform other tasks which assigned by Chief Deposit and Digital Banking Officer.
Expected Profile of Candidates
Qualifications:
- Master's Degree in Sales and Marketing, Finance and Banking or related field.
- Bachelor's Degree in Sales and Marketing, Finance and Banking or related field
Work History:
- Experiences in mobilizing digital banking products and merchants. for 3 to 5 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Knowledgeable in financial institution, law and regulations in Cambodia
Soft Skills
- Strong leadership and communication skills.
- Strong English communication both writing and speaking.
Dealer Relationship Officer-Auto Finance (5 Positions)
Position Circumstances
- Career Category: Banking / Finance, Accounting, Business Administration
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Visit Car, AGM, Machinery dealers for making good relationship for generate more inquiries to the LOLC.
- Generated inquires share to related branches, calls to follow up and receive the calling with Financial sales advisors - asset backed Credit Officers, head Financial sale advisors and Branch Managers for sale consultations, obstacles and solutions.
- Regular dealer visits and observe the obstacle dealer facing with the LOLC service and find solutions for that.
- Prepares special promotion plans for Car, AGM, Machinery selling.
- Survey about the competitor product features update to unit manager do the analysis for improvement.
- Promote the LOLC branding in the Car, AGM, Machinery dealers in Phnom Penh.
- Closely work with Phnom Penh branches and support in pushing sale asset backed finance.
- Perform other tasks assigned by Asset Backed Unit manager.
Expected Profile of Candidates
Languages:
- English is preferred
- Chinese - Simplified is preferred
Qualifications:
- Bachelor's Degree in Finance and Banking, Economics and other related field.
Work History:
- At least experiences leasing or credit field for 2 years
Skills & Knowledge:
General & Technical Skills
- Can speak and write English.
- Can speak Chinese is a plus.
- Have good computer skills.
Soft Skills
- Good inter-personal skills.
- Be able to work under pressure.
ប្រធានផ្នែកគាំទ្រដោះស្រាយបំណុល
Position Circumstances
- Career Category: Exec. / Management, Banking / Finance, Sales / Marketing, Business Administration
- Schedule:Full-time
- Salary: Negotiable
ទីតាំង៖ ការិយាល័យកណ្តាល
Duties & Responsibilities:
- វិភាគប្រតិបត្តិការរបស់ការិយាល័យសាខាដែលមានស្រាប់ និងកំណត់ផ្នែកសម្រាប់កែលម្អគោលនយោបាយ និង យុទ្ធសាស្ត្រនៃឥណទាន និងការប្រមូល។
- រៀបចំផែនការ និងកាលវិភាគការងារប្រចាំខែ និងគោលដៅដោយមានការពិភាក្សា និងអនុម័តពីនាយកនាយកដ្ឋានឥណទាន។
- រៀបចំផែនការ គ្រប់គ្រង និងតាមដានប្រាក់កម្ចីដែលបានចេញសម្រាប់អិលអូអិលស៊ីទាំងមូល។
- ពិនិត្យ ប្រមូល រៀបចំ និងផ្តល់អនុសាសន៍ដល់នាយកនាយកដ្ឋានឥណទានអំពីការងារប្រចាំឆ្នាំ និងផែនការហិរញ្ញវត្ថុ/ថវិកានៃក្រុមគាំទ្រដោះស្រាយបំណុល។
- ត្រួតពិនិត្យ និងតាមដានមូលហេតុនៃបញ្ហា និងណែនាំនាយកសាខា និងមន្ត្រីគាំទ្រដោះស្រាយបំណុលសម្រាប់វិធានការបង្ការបន្ថែមទៀតនៅក្នុងតំបន់ប្រតិបត្តិការ។
- ប្រគល់របាយការណ៍ទៅនាយកនាយកដ្ឋានឥណទានដើម្បីចាត់វិធានការ/អនុម័ត។
- ជួយក្នុងការបង្កើតផែនការទូទាត់/ផែនការស្ដារគណនីដែលខូច និងយុទ្ធសាស្រ្ត។
- ជួយក្នុងការផ្តល់ និងប្រឹក្សាដំណោះស្រាយបច្ចេកទេសដល់មន្ត្រីគាំទ្រដោះស្រាយបំណុល ដើម្បីដោះស្រាយបញ្ហា ប្រាក់កម្ចីនៅពេលមានការស្នើសុំ។
- ជួយក្នុងការផ្តល់ជំនួយផ្នែកច្បាប់ដល់មន្ត្រីគាំទ្រដោះស្រាយបំណុល។
- អភិវឌ្ឍសមត្ថភាពដែលមានស្រាប់របស់បុគ្គលិក ដោយការពង្រឹងលើជំនាញបច្ចុប្បន្ន និងអភិវឌ្ឍជំនាញថ្មី ដែលមាន សារៈសំខាន់ចំពោះការផ្លាស់ប្តូរការគ្រប់គ្រងជាក់ស្តែង។
- បំពេញការងារបន្ថែមតាមការចាត់តាំងរបស់នាយកនាយកដ្ឋានឥណទាន។
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Fluent
Qualifications:
- Master's Degree in ផ្នែកទីផ្សារ ហិរញ្ញវត្ថុ និងធនាគារ ការគ្រប់គ្រង ឬសមមូល។
Work History:
- មានបទពិសោធន៍ ក្នុងការប្រមូលបំណុលយ៉ាងតិច for 5 years
Skills & Knowledge:
Soft Skills
- មានសមត្ថភាពខ្ពស់ក្នុងការបញ្ចុះបញ្ចូលអ្នកដទៃឱ្យផ្លាស់ប្តូរគំនិត ឬអាកប្បកិរិយារបស់ពួកគេ។
- សមត្ថភាពខ្លាំងក្នុងការទទួលស្គាល់ប្រតិកម្មរបស់អ្នកដទៃ និងការយល់ដឹងពីមូលហេតុដែលពួកគេមានប្រតិកម្មដូចដែលពួកគេធ្វើ។
- មានជំនាញទំនាក់ទំនងខ្លាំង (អាចនិយាយ និងសរសេរខ្មែរ និងអង់គ្លេស)។
- ភាពជាអ្នកដឹកនាំខ្លាំង ការលើកទឹកចិត្ត ការធ្វើផែនការ និងជំនាញគ្រប់គ្រង។
Credit Quality Assurance Unit Manager
Position Circumstances
- Career Category: Exec. / Management, Banking / Finance, Accounting, Business Administration
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Develop a credit quality assurance review system and standards.
- Conduct regularly credit quality checks on the compliances (policy, procedure, forms…) and performance of branches to ensure strong credit control at branch levels.
- Directly solving of credit related branch issues.
- Implement and follow up fraud prevention and detection as well as credit risk prevention strategies.
- Report of Credit Quality Assurance to related department and management.
- Coach branches on technical loan assessment, forms, policy, and procedure.
- Recommend to develop and modify loan products, operations/credit policies and procedures.
- Ensure all credit policies, procedures and forms are up-to-date.
- Develop and revise loan documents and loan forms.
- Modify current loan products/ loan terms/ loan size to meet client needs.
- Coordinates implementation and institutionalization of new products/ services on a wider scale, if found economically feasible.
- Work closely with Branch Managers to ensure strong credit control at branch levels.
- Ensure credit policies/ guidelines/ procedures/forms are well disseminated and trained to branch office staff and being a focal point person for policies interpretation.
- Keep up-to-date on collateral information such as the price and trend of properties, as well as collateral risks to branch offices.
- Ensure Credit policies and practices are in compliance with NBC law, regulations and Prakas.
- Perform other duties as assigned by Head of Business and Credit Operation Department.
Expected Profile of Candidates
Qualifications:
- Master's Degree
- Bachelor's Degree in Banking/Finance or Business Management or equivalence
Skills & Knowledge:
General & Technical Skills
- Strong product development and policy development skills.
- Experience in small retail banking financial operations.
- Experience in training and adult learning behavior for people with no finance/ business background.
- Familiar with emerging issues related to microfinance industry in Cambodia.
- Computer literate in spreadsheet, database and work processing programs.
- Strong written and oral communication skills.
Soft Skills
- Ability to work in a cross-cultural environment and foster teamwork among international and national staff.
មន្រ្តីសេវាព័ត៌មានតាមទូរសព្ទ
បរិយាកាសមុខតំណែង
- ប្រភេទការងារ: ផ្នែកទំនាក់ទំនង, ផែ្នកបំរើអតិថិជន, ផ្នែកធនាគារ/ហិរញ្ញវត្ថុ
- ពេលវេលា:ការងារពេញម៉ោង
- ប្រាក់ខែ: អាចចរចាបាន
ទីតាំង ការិយាល័យកណ្តាល
សម្រាប់វេនយប់ (ពីម៉ោង ១០:00 យប់ ដល់ ៦:00 ព្រឹក)
បេក្ខជនត្រូវបានលើកទឹកចិត្តឲ្យដាក់ពាក្យ។
ករណីកិច្ច និងការទទួលខុសត្រូវ:
- ទទួលទូរសព្ទ និងឆ្លើយតបនូវរាល់សំនួររបស់អតិថិជន និងសាធារណៈជន ទាក់ទងនឹងផលិតផល និងសេវាកម្ម
- ទទួលស្វាគមន៍ និងមានទំនាក់ទំនងល្អជាមួយអតិថិជន ថ្នាក់គ្រប់គ្រង និងបុគ្គលិកទាំងអស់។
- ទទួលនូវរាល់ការត្អូញត្អែរ និងបណ្តឹងតវ៉ា តាមរយៈទូរសព្ទ ឬផ្ទាល់មាត់ ឬអ៊ីម៉ែល
- កត់ត្រា-បញ្ញូលទិន្នន័យនៃព័ត៌មានពីការត្អូញត្អែរ (Complaints) របស់សារធារណជន អិតិថិជន បុគ្គលិកចូលក្នុងប្រព័ន្ធ (E-complaint) ហើយរាយការណ៍ជូនថ្នាក់គ្រប់គ្រងផ្ទាល់ និងសមត្ថកិច្ចពាក់ព័ន្ធឲ្យបានទាន់ពេលវេលា និង follow up ជានិច្ច ដើម្បីប្រាកដថារាល់បណ្តឹងតវ៉ាត្រូវបានដោះស្រាយ
- ធ្វើការងារផ្សេងៗទៀតដែលចាត់ចែងតាំងដោយអ្នកគ្រប់គ្រង។
ប្រភេទនៃបេក្ខជនដែលបានរំពឹងទុក
ភាសា:
- ខ្មែរ - យ៉ាងរលូន
- អង់គ្លេសត្រូវបានផ្តល់អាទិភាព
កម្រិតវប្បធម៌:
- បរិញ្ញាបត្រ
ប្រវត្តិការងារ:
- មានបទពិសោធន៍យ៉ាងតិច១ឆ្នាំជាមន្រ្តីសេវាអតិថិជនជាមួយគ្រឹះស្ថានមីក្រូហិរញ្ញវត្ថុ ឬធនាគាររយៈពេល ១ ឆ្នាំ
ជំនាញ និងចំណេះដឹង:
ជំនាញទូទៅ និងបច្ចេកទេស
- មានជំនាញល្អក្នុងការទំនាក់ទំនង និងជាអ្នកផ្តល់យោបល់ (ស្ទាត់ជំនាញក្នុងការនិយាយ និងសរសេរជាភាសាខ្មែរ អាចនិយាយ និងសរសេរជាភាសាអង់គ្លេសកាន់តែប្រសើរ)។
- យ៉ាងហោចណាស់កំពុងសិក្សាថ្នាក់បរិញ្ញាបត្រឆ្នាំទី៤ លើជំនាញដែលពាក់ព័ន្ធ។
ជំនាញទន់
- មានជំនាញក្នុងការដោះស្រាយបញ្ហា។
- ខិតខំប្រឹងប្រែងធ្វើការ និងអាចធ្វើការតាមវេនដែលតម្រូវឱ្យ។
