Guest Experience Supervisor (1 Position)
Position Circumstances
- Career Category: Service & Hospitality, Hotel/Restaurant
- Schedule:Full-time
- Salary: Negotiable
Location: Koh Rong
DEPARTMENT: Guest Experience
REPORTING TO: Guest Experience Director
RESPONSIBILITY: GUEST IMPACT
Duties & Responsibilities:
- KEY DUTIES / RESPONSIBILITIES
- Be an accessible representative for guests, directing all guest comments and feedback to relevant departments
- Create a personal and mature service to guests, pairing them with suitable activities for their particular demographic
- Enhance the guest experience by providing a professional and informed contact for the guest to liaise with during their stay
- Coordinate duties and responsibilities of Guest Experience Ambassadors, Guides and Drivers
- Coordinate with the Transport Manager with all the guest transfer arrangements and communicate the same with the concerned team members
- Communicate with the Transport Manager on a regular basis in making sure that the arrival and departure guest transfer are ready 15 minutes prior to the boat departure from the hotel
- General:
- To attend training and meetings as and when required.
- Maintain full confidentiality over the resorts and HR issues
- Maintaining excellent grooming and hygiene ensuring all grooming standards are met in relation to personal grooming and uniform presentation.
- Take the responsibilities assigned to your position in case of fire drill, evacuation, in accordance with the Resort Emergency Response Policy
- Actively promote the services and facilities of Per Aquum to guests and other stakeholders of the Resort.
- Complying with Resort Safety & Environment policies, initiatives and legislation.
- Converses with guests to obtain feedback and suggestions for improvement
- Abiding by all Work Place Health, Safety and Hygiene regulations at all times.
- Abiding by the guidelines set out in the Employee Handbook.
- Administration:
- Assist with providing accurate stock take figures when required.
- Inform GEM of any incident in the guest room including damages, unauthorized persons, complaints and also guest feedback.
- Comply with the Resorts accident prevention and safety procedures.
- Handle guest queries in a timely and efficient manner and provide any information sought by the guest within your level of authority
- Resolve guest issues to the guest’s satisfaction within your level of authority.
- Keeps track of the attendance on a monthly basis to control punctuality, absenteeism, overtime and casual labour, in order to make sure staff members have recorded their IN and OUT duty time
- Responsible to maintain the guest history and preferences for the future references to anticipate the guest needs
- To ensure all keys logs are maintained and updated at all times.
- Team Development:
- Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to acquire new skills or knowledge in order to improve your personal performance, and ultimately the guest service.
- Maintain a high level of team spirit by developing excellent relationships with the team and colleagues from other departments, and support them in the pursuit of departmental and resort goals.
- Always have a positive attitude and take initiative to resolve issues.
- Conduct self in a professional manner at all times. Adheres to the established standard of conduct and house rules, fire regulations, and department procedures and policies.
- Assists in updating and implementation of all SOP(s)
- Conduct regular briefings and meetings with staff members to share information
- Maintaining shift checklists and associated procedures
- Finance:
- Run operations in a cost effective manner by avoiding unnecessary waste
- Determines the minimum and maximum par stock
- Compiles records and statistics as required
- Monitors costs and expenditures closely to adhere to forecasted budget, and reports to the GEM, as requested
- Verifies credit list and ascertains the billing is done accurately and payment is settled upon departure of guests in accordance with the resorts policy
- Communication & Team Recognition
- Inform GEM of any incident in the guest room including damages, unauthorized persons, complaints and also guest feedback.
- Resolve guest issues to the guest’s satisfaction within your level of authority.
- Training & Development
- Attend training programs as designated by the resort.
- Effectively train and guide your team in all aspects of guest areas.
- Provides regular feedback to staff members on their performance.
- Empowering and training associates to provide better customer service
Benefits:
- Tip/Service charge
- Accident Insurance
- Life Insurance
- NSSF
- Public Holidays
- Annual Leave
- Sick Leave
- Accommodation
- 3 meals per day
- Uniform and personal laundry service
- Staff gym
- Staff clinic
- Annual Trip
Expected Profile of Candidates
Languages:
- English is required
Purchasing Officer
Position Circumstances
- Career Category: Accounting, Banking / Finance
- Schedule:Full-time
- Salary: Negotiable
LOCATION: Song Saa Private Island
Duties & Responsibilities:
- Review all Purchase Requests from all departments daily. Notes discrepancies in quantity and brand orders.
- If Purchase Request in not in order, check with originating department and resolve the question in time so as not to delay order that could affect delivery of product to the guests.
- Invite quotations from suppliers related
- Compare quotations from all respondents and recommend the supplier that suits the needs of the resort
- Initialize Purchase Order indicating all the details of the order
- Prepare reports that inform all the end users of the status of the purchase orders
- Follow up orders and arrange the safe delivery of the items in the hotel
- Inform the receiving staff or storekeeper of the expected deliveries
- Conduct market surveys
- Ensure that all host of the department are properly trained and are kept informed of all resort developments
- Attend to other duties that may be assigned by the Senior Accountant and the Assistant Financial Controller from time to time
Benefits:
- Tip/Service charge
- Accident Insurance, Life Insurance & NSSF
- Public Holidays, Annual Leave, and Sick Leave
- Accommodation
- 3 meals
- Uniform and personal laundry service
- Staff gym
- Staff clinic and on-site doctor
- Annual staff trip and team activities
- Learning and career development opportunities
Expected Profile of Candidates
Languages:
- English is required
Qualifications:
- Bachelor's Degree in Finance or related field
Work History:
- Experience for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Hotel background is a necessity
- Computer skills, Word, E-mail, strong excel skills
- Experience with accounting software such as Quick Books would be beneficial
