General Manager
Position Summary Expectations - Duties, Responsibilities
Report to: CEO
Starting Date: Negotiate
Working hour:
- Full-Time 08:00 AM - 05:00 PM Monday - Friday (Lunch Break 12:00 PM - 1:00 PM)
- 09:00 AM - 04:00 PM on Saturday (Lunch break 12:00PM – 01:00PM)
Benefits:
- Competitive base salary
- Quarterly profit-based commission
- Forte Insurance
- Yearly bonus based on KPI.
- Professional development opportunities.
- Positive and collaborative work environment.
- Employee’s fitness membership at Gym.
- Staff’s coupon & membership level to purchase product at MFiT Shop.
- Strategic Leadership and Business Development
- Develop and execute short-term and long-term business strategies
- Align operations with company vision and goals
- Identify growth opportunities and lead new initiatives
- Sales Management and Market Expansion
- Set and achieve monthly/quarterly sales targets
- Manage B2B and B2C channels including dealer networks and direct customers
- Analyze market trends and competitor activities
- Team Leadership and Performance Oversight
- Lead and mentor cross-functional teams
- Set performance KPIs and conduct evaluations
- Foster a culture of accountability and continuous improvement
- Client, Dealer, and Stakeholder Relations
- Build strong relationships with gyms, dealers, athletes, and partners
- Ensure professional communication and excellent customer service
- Support client success through structured follow-up and engagement
- Operational and Supply Chain Efficiency
- Oversee inventory, warehousing, and logistics processes
- Improve operational workflows for speed and cost-efficiency
- Ensure timely product delivery and stock accuracy
- Financial Oversight and Performance Reporting
- Monitor budget, expenses, and profitability
- Ensure compliance with financial policies and controls
- Brand Building and Community Engagement
- Promote MFiT's core values and market presence
- Lead marketing campaigns, social media strategies, and sponsorships
- Organize and support fitness events and community outreach
- Bachelor’s degree in Business, Marketing, or related field (MBA is a plus)
- 3–5 years of experience in senior management, preferably in retail or distribution
- Strong leadership, communication, and organizational skills
- Excellent command of Khmer and English (spoken and written)
- Proficiency in Microsoft Office and business tools
- Strong analytical and decision-making abilities
- Knowledge of health, fitness, or supplement industries is an advantage
Operation Manager
Position Summary Expectations - Duties, Responsibilities
Report to: GM
Starting Date: Negotiate
Working hour:
- Full-Time 08:00 AM - 05:00 PM Monday - Friday (Lunch Break 12:00 PM - 1:00 PM)
- 09:00 AM - 04:00 PM on Saturday (Lunch break 12:00PM – 01:00PM)
Benefits:
- Competitive base salary
- Quarterly profit-based commission
- Forte Insurance
- Yearly bonus based on KPI.
- Professional development opportunities.
- Positive and collaborative work environment.
- Employee’s fitness membership at Gym.
- Staff’s coupon & membership level to purchase product at MFiT Shop.
- Operations Planning and Management:
- Develop and implement operational plans that align with the company’s strategic goals.
- Manage daily retail operations, ensuring the store and online platform run smoothly.
- Monitor inventory levels, place orders as needed, and oversee stock control to prevent shortages or overstocking.
- Ensure timely and efficient order fulfillment, from customer purchase to final delivery.
- Coordinate logistics, including supplier management and transportation planning.
- Inventory and Warehouse Management
- Supervise stock control, inventory accuracy, and warehouse organization
- Monitor inbound and outbound deliveries to ensure timely fulfillment
- Conduct regular inventory audits and minimize product loss
- Logistics and Delivery Coordination
- Manage delivery scheduling and route planning
- Ensure on-time delivery to dealers, gyms, and end customers
- Work with internal and external logistics providers for efficient transport
- Process Improvement and Cost Control
- Identify operational gaps and implement continuous improvement initiatives
- Streamline workflows to reduce cost and time without compromising quality
- Monitor and manage operational budgets and KPIs
- Team Supervision and Training
- Lead and train operations, warehouse, and delivery staff
- Set team goals, assign duties, and evaluate team performance
- Foster a culture of responsibility, teamwork, and accountability
- Customer Service and Support
- Support customer service by resolving delivery or stock issues promptly
- Ensure customer satisfaction through process accuracy and responsiveness
- Collaborate with CS and Sales team to address operational bottlenecks
- Reporting and Compliance
- Prepare daily, weekly, and monthly operational reports
- Ensure compliance with company policies, safety, and hygiene standards
- Support the GM in strategic planning through accurate data and insights
- Bachelor’s degree in Business Administration, Operations, Supply Chain or related field
- Minimum 2–4 years experience in operations, logistics, or warehouse management
- Strong leadership, organization, and multitasking abilities
- Excellent communication in Khmer and English
- Knowledge of Microsoft Excel, inventory systems, and logistics tools
- High attention to detail and problem-solving skills
- Experience in retail, FMCG, or distribution is a strong advantage
Sale & Marketing Manager
Position Summary Expectations - Duties, Responsibilities
Report to: GM
Starting Date: Negotiate
Working hour:
- Full-Time 08:00 AM - 05:00 PM Monday - Friday (Lunch Break 12:00 PM - 1:00 PM)
- 09:00 AM - 04:00 PM on Saturday (Lunch break 12:00PM – 01:00PM)
Benefits:
- Competitive base salary
- Forte Insurance
- Yearly bonus based on KPI.
- Professional development opportunities.
- Positive and collaborative work environment.
- Employee’s fitness membership at Gym.
- Staff’s coupon & membership level to purchase product at MFiT Shop.
- Sales Strategy and Execution
- Develop and implement monthly and quarterly sales plans
- Monitor sales performance and ensure target achievement
- Expand dealer networks and key account partnerships
- Marketing and Brand Promotion
- Plan and execute promotional campaigns across online and offline platforms
- Strengthen MFiT’s brand positioning and product visibility
- Oversee design, content, and campaign calendar in collaboration with the creative team
- Digital Marketing and Social Media
- Lead digital marketing efforts including Facebook, Instagram, TikTok, and other channels
- Manage content strategy, paid ads, and performance analytics
- Collaborate with influencers and athletes to boost brand reach
- Customer and Market Insights
- Analyze customer behavior and market trends to optimize offerings
- Conduct competitor research and adjust marketing strategies accordingly
- Gather customer feedback and recommend improvements
- Team Leadership and Development
- Lead and coach sales & marketing team members
- Set KPIs, provide regular feedback, and support skill development
- Ensure alignment with company goals and core values
- Dealer and Gym Relations
- Build strong relationships with gyms, resellers, and B2B clients
- Provide training, product knowledge, and sales support to partners
- Ensure excellent communication and long-term collaboration
- Reporting and Budget Management
- Track and report on sales and marketing performance
- Manage campaign budgets and ensure cost-effective strategies
- Present insights and recommendations to GM and executive team
- Bachelor’s degree in Marketing, Business, or related field
- 3–5 years of experience in sales and marketing, preferably in FMCG, retail, or fitness-related industry
- Proven track record in sales growth and campaign success
- Strong leadership, communication, and negotiation skills
- Fluent in Khmer and English (spoken and written)
- Knowledge of digital marketing tools (Meta Ads, Google Ads, social media platforms)
- Passion for fitness, wellness, and nutritional products is a strong plus
Customer Services (3 Positions)
Position Summary Expectations - Duties, Responsibilities
Report to: Sale & Marketing Manager
Starting Date: Negotiate
Recruitment 3 Posts
- Customer Service at Boeng KengKang, Morning Shift (1 Post)
- Customer Service at Boeng KengKang, Afternoon Shift (1 Post)
- Customer Service at Samnang12, Morning Shift (1 Post)
Benefits:
- Competitive base salary
- Forte Insurance
- Sales Commission based on KPI.
- Yearly bonus based on KPI.
- Professional development opportunities.
- Positive and collaborative work environment.
- Employee’s fitness membership at Gym.
- Staff’s coupon & membership level to purchase product at MFiT Shop.
- Prepare a daily work plan accurately and clearly based on the actual role.
- Clean assigned areas in an orderly, hygienic, and thorough manner.
- Perform daily checks on equipment to ensure everything is working properly. Report anything that is missing or broken.
- Manage store inventory by regularly counting stock before sales begin (verify the listed inventory with actual stock), and prepare clear daily, weekly, and monthly stock reports according to stock levels.
- Handle product sales efficiently in all stores, both in-store and over the phone, ensuring customer satisfaction.
- Accurately process payments and issue invoices according to product pricing, and properly handle cash (be cautious of counterfeit or damaged money).
- Prepare and package products according to customer orders, ensuring cleanliness.
- Accurately collect money from or with the carrier, ensuring clear documentation.
- Contact customers who have purchased products from our store, either via Coach or in person.
- Ensure products sent to stores are managed safely, cleanly, and without confusion.
- Process sales with clear and organized accounting.
- Accept and address customer feedback, making accurate notes, and report to the manager (escalate to the manager immediately if unresolved).
- Carry out additional tasks as assigned by the manager.
- Requirements
- High school diploma (12th grade or higher).
- Proficient in English (speaking, listening, and writing).
- Single, attractive female, weighing at least 45 kg and 155 cm in height or taller.
- Must have a positive attitude, be responsible, honest, friendly, proactive, patient, detail-oriented, able to work in a team, and committed to self-development.
- Proficient in using Microsoft Office, email, and social media.
- Preferred Qualifications:
- Experience at least 2 years.
- Good command in English.
- Preference will be given to individuals who exercise regularly.
