General Manager
Position Summary Expectations - Duties, Responsibilities
The General Manager is responsible for overseeing the daily operations of a business, ensuring that all departments work together efficiently to achieve the company's strategic goals. The GM plays a critical role in managing staff, developing business strategies, and maintaining relationships with clients, vendors, and stakeholders.
- Leadership and Management:
- Lead and manage all aspects of the company’s operations.
- Develop and implement operational policies and procedures.
- Supervise, mentor, and evaluate department managers and staff.
- Foster a positive, productive work environment and promote teamwork.
- Strategic Planning:
- Develop and execute business strategies to achieve growth and profitability.
- Analyze market trends, competition, and customer needs to identify opportunities for improvement.
- Set performance goals and track progress against targets.
- Financial Management:
- Oversee the budget, financial planning, and reporting processes.
- Monitor financial performance, manage expenses, and ensure financial targets are met.
- Prepare financial reports for top management and stakeholders.
- Operational Oversight:
- Ensure smooth daily operations and efficient resource management.
- Develop and manage operational systems and processes.
- Address and resolve operational issues and challenges.
- Customer and Client Relations:
- Build and maintain strong relationships with clients, customers, and partners.
- Ensure high levels of customer satisfaction and handle complaints or issues effectively.
- Compliance and Risk Management:
- Ensure the organization complies with all relevant laws, regulations, and industry standards.
- Identify and mitigate risks to the business.
- Marketing and Sales:
- Develop marketing strategies to promote the business and increase sales.
- Oversee sales operations and work to expand the customer base.
- Qualifications:
- Bachelor’s degree in Business Administration Management or a related field, An MBA or advanced degree is preferred.
- Years of experience in a managerial role, head of Sale/Marketing or head of distribution from FMCG, Distribution.
- Proven track record of achieving business goals and managing teams.
- Strong financial acumen and experience with budgeting and financial reporting.
- Excellent leadership, communication, and interpersonal skills.
- Ability to think strategically and make sound decisions under pressure.
- Proficiency in business management software and tools.
- Skills:
- Leadership and team management
- Strategic planning and business development
- Financial management and budgeting
- Operational efficiency and problem-solving
- Customer service and relationship management
- Risk assessment and compliance
- Marketing and sales acumen (strong to build distribution model)
- Effective communication and negotiation skills
