General Manager
Report to: CEO Siem Pang Experience
Resort opens in August 2025
Role Purpose
To lead the newly established Siem Pang Forest Lodge—a high-end tented camp with 15 units located in the Siem Pang Wildlife Sanctuary, Siem Pang District, Stung Treng Province, Cambodia. The role is primarily focused on ensuring guest satisfaction, achieving operational excellence, and driving financial performance.
Candidates should be aware that the work location is in northern Cambodia and is most suitable for a single individual. Additionally, the candidate must be prepared to support the pre-opening phase, including team setup, sales and marketing efforts, and coordination with contractors, architects, and the project manager during construction.
- Operational Leadership
- Provide strategic direction and leadership to lodge management.
- Oversee daily operations for seamless guest experiences.
- Implement and maintain high-quality standards across all departments.
- Develop and maintain standard operating procedures (SOPs).
- Oversee building projects and ensure high maintenance standards.
- Manage budgeting and reporting for operations and projects.
- Guest Experience
- Foster a culture of exceptional customer service.
- Address guest complaints promptly and implement improvements.
- Introduce innovative initiatives to enhance guest experiences.
- Train staff in top-class customer care.
- Financial Management
- Collaborate with leadership to develop and manage the annual budget.
- Monitor financial performance and analyze variances.
- Identify revenue-generating opportunities and implement cost-saving measures.
- Develop yield management strategies to increase occupancy.
- Sales & Marketing
- Work with sales and marketing teams to drive revenue.
- Develop effective sales strategies to attract new business.
- Cultivate relationships with clients and industry stakeholders.
- Provide accurate reporting on sales and marketing efforts.
- Human Resources
- Partner with the People Team for recruitment and training.
- Foster an inclusive and positive work environment.
- Conduct regular meetings and training programs for staff development.
- Quality Assurance
- Ensure compliance with industry standards and regulations.
- Conduct regular inspections for cleanliness and maintenance.
- Maintain valid licenses and compliance with local laws.
- Community Management
- Build positive relationships with the local community and conservation NGOs.
- Represent the lodge at community and industry events.
- Knowledge and Experience Required
- Education: Bachelor's degree in Hospitality Management or related field.
- Experience: 5-8 years in operations and leadership within 4-5 star lodges, resorts, or small hotels.
- Skills
- Strong financial acumen and budget management experience.
- Knowledge of hotel management software and industry best practices.
- Advanced computer literacy, particularly in hospitality systems.
- Excellent understanding of hospitality standards, particularly in food and beverage.
