General Manager
Position Summary Expectations - Duties, Responsibilities
The client's company is an SME that operates a number of digital spaces. The core operation of the company centers around its development team which develops, updates and maintains the company's digital services. Attached to this is a content & customer service section, HR & Admin, accounting, marketing and management. The successful candidate will be expected to represent the owners of the company in the general management of all company sections.
As the General Manager, the individual must be a versatile leader capable of handling multiple responsibilities, making critical decisions, and driving the overall success of the tech company. The specific duties may be subject to change based on the company's growth and evolving business needs.
- OPERATIONS MANAGEMENT:- Oversee day-to-day operations to ensure smooth functioning of the company. This includes managing teams, optimizing processes, and coordinating various departments.
- STRATEGIC PLANNING:- Groom and implement the company's overall strategic direction in alignment with the organization's mission and vision. This involves setting long-term goals, identifying growth opportunities, and making decisions that drive the company's success. of senior management.
- TEAM LEADERSHIP:- Lead and manage diverse teams within the organization, including product development, content & customer service, marketing, HR & Admin and other departments. Provide direction, mentorship, and support to promote a collaborative and productive work environment.
- MARKET ANALYSIS:- Have an understanding of market research and analysis in order to identify customer needs, industry trends, and potential competitors. Use this information to collaborate with senior management and the board to make data-driven decisions that support business growth.
- CLIENT and PARTNER RELATIONS:- Build and maintain strong relationships with key clients, partners, and stakeholders. Ensure customer satisfaction and explore opportunities for strategic partnerships.
- BUSINESS DEVELOPMENT:- Identify and pursue new business opportunities to expand the company's market presence and revenue streams.
- PERFORMANCE EVALUATION:- Monitor the company's performance against key performance indicators (KPIs) and implement corrective actions if needed.
- CORPORATE CULTURE and VALUES:- Uphold the company's values and culture, fostering a positive and inclusive work environment.
- PUBLIC RELATIONS and COMMUNICATION:- Represent the company to the public, media, and other stakeholders. Engage in public speaking events and conferences to enhance the company's reputation.
- BOARD OF DIRECTORS and SHAREHOLDERS RELATIONS:- Collaborate with the board of directors and shareholders, providing regular updates on company performance and seeking their input on major decisions.
- LEGAL and COMPLIANCE:- Ensure the company operates within legal and regulatory frameworks, complying with relevant laws and standards.
- RISK MANAGEMENT:- Assess potential risks to the business and implement strategies to mitigate them. This includes cybersecurity, legal, and regulatory compliance.
- LEADERSHIP:- Strong leadership skills are crucial to inspire and motivate teams, set a clear vision, and guide the company towards its goals.
- STRATEGIC THINKING- The ability to think strategically and make informed decisions that align with the company's long-term objectives.
- BUSINESS ACUMEN:- A solid understanding of business principles, market dynamics, and financial management to ensure the company's profitability and growth.
- TECH INDUSTRY KNOWLEDGE:- Knowledge of the tech industry, including trends, emerging technologies, and competitive landscape.
- COMMUNICATION:- Effective communication skills to convey ideas, present strategies, and foster open dialogue with employees, stakeholders, and clients.
- PROBLEM-SOLVING:- The capacity to identify and solve complex problems, adapt to challenges, and implement solutions that drive the company forward.
- TEAM-BUILDING:- The ability to build cohesive teams, foster a positive work culture, and empower employees to perform at their best.
- DECISION MAKING:- Making informed and timely decisions based on data, analysis, and a clear understanding of the company's objectives.
- PROJECT MANAGEMENT:- Strong project management skills to oversee multiple initiatives, allocate resources, and meet deadlines.
- NEGOTIATION and CONFLICT RESOLUTION:- The ability to negotiate effectively with clients, partners, and vendors while resolving conflicts within the organization.
- CUSTOMER FOCUS:- Prioritizing customer needs and feedback to deliver products and services that meet or exceed customer expectations.
- INNOVATION:- Encouraging a culture of innovation and driving continuous improvement in products, processes, and services.
- ADAPTABILITY:- The capacity to adapt to a rapidly changing tech landscape and embrace new technologies and practices.
- ETHICAL CONDUCT:- Upholding high ethical standards in all business practices and decisions.
- EMOTIONAL INTELLIGENCE:- Understanding and managing emotions, as well as being empathetic and understanding towards employees and stakeholders.
