Frontline
Position Circumstances
- Career Category: Customer Service/Support, Accounting
- Schedule:Full-time
- Salary: Negotiable
Direct Report: Frontline Supervisor
Duties & Responsibilities:
- Customer Service
- Provide positive customer service (registration and queries)
- Handle patients’ appointment scheduling
- Liaise with related departments
- Participate in customer service development
- Handle insurance cases;
- Contact insurance agent and book their client for physical examination
- Submit medical report to finance insurance
- Contact insurance for FOP request
- Prepare medical health check-up book report send to patients
- Review their medical health with doctor team and reschedule the follow visit as required
- Cashier
- Estimate the cost of products or services
- Accept payments
- Maintain adequate change denominations in the cash drawer
- Reconcile cash drawers and sales receipts
- Get deposit from patient before treatment and refunds
- Accept payments; ensuring all prices are accurate and providing invoices to every patient
- Process patient’s invoice in a timely and accurate manner
- Manage transactions and record into the system
- Close report daily
Expected Profile of Candidates
Languages:
- English - Good
- Chinese - Simplified - Good
Qualifications:
- Bachelor's Degree
Skills & Knowledge:
General & Technical Skills
- Good accounting knowledge
- Good insurance knowledge
- Computer literacy
- Good customer service skills
Soft Skills
- Friendly and positive attitude
- Good looking
- Good commands of English
- Good commands of Chinese
- Enthusiastic
- Teamwork and collaboration skills
Junior Nurse
Position Circumstances
- Career Category: Health/Medical
- Schedule:Full-time
- Salary: Negotiable
Duties & Responsibilities:
- Perform all nursing procedures in accordance with SGMC protocols
- Deliver patient-centered care with a compassionate and professional attitude
- Assist doctors during consultations, examinations, and medical procedures
- Monitor and record patients’ vital signs, reporting any abnormalities promptly
- Provide patient education on treatment plans, medications, and follow-up care
- Maintain effective communication and coordination with other departments within SGMC
- Ensure strict confidentiality of patient information at all times
- Maintain accurate, complete, and timely documentation of patient records
- Ensure a safe, clean, and compliant working environment in line with healthcare standards and infection control protocols
- Manage and maintain medical equipment, ensuring proper functionality and calibration
- Handle inventory control, including ordering and stocking of medical supplies
- Support clinic operations, including patient flow and appointment coordination
- Respond to medical emergencies and provide basic life support when required
- Participate in quality improvement initiatives and ensure compliance with clinic standards
- Support other team members when required
- Assist with administrative and ad hoc duties to ensure smooth daily clinic operations
Expected Profile of Candidates
Languages:
- English - Good
Qualifications:
- Bachelor's Degree in in Nursing
Skills & Knowledge:
General & Technical Skills
- Associate’s or Bachelor’s degree in Nursing
- Registered Nurse (local license)
- Current practicing nurse; relevant nursing experience is an advantage
- Proficient in basic computer applications and email communication
Soft Skills
- Good command of English
- Ability to communicate in basic Mandarin is an advantage
