Front Office Manager
Position Circumstances
- Career Category: Educate/Train/Teaching, Exec. / Management, Sales / Marketing
- Schedule:Full-time
- Salary: $3000
Salary: Minimum 3000USD
Reports to Campus Manager and School Director
Duties & Responsibilities:
- Manage to achieve the monthly set target of student enrollment;
- Conduct market research and plan for activities to increase the student enrollment and parent satisfaction;
- Assist School Director/Campus Manager in the production/coordination of various communication materials and marketing activities;
- Lead, manage, and supervise a variety of marketing campaigns that involve with direct email, outbound call, marketing trade shows/public events, corporate partnership, direct communication/promotion, media and other marketing activities in order to achieve student enrollment;
- Lead, motivate and manage the Front Office team in the daily operations to meet and exceed the parent expectations and requirements;
- Lead and supervise Front Office team to tackle parent comments and complaints;
- Lead and manage Front Office team to make sure that they are deliver the service quality up to the school standard and parent expectations;
- Supervise and work with the teaching team of the assigned classes/program to ensure the high rate of parent satisfaction of the assigned classes/program;
- Build long-term relationships with new and existing customers professionally;
- Be proactive in the planning and preparation of the daily, short term and long term plans to increase the current parent satisfaction and attract new parents;
- Develop entry level staff into valuable salespeople;
- Assist School Director/Campus Manager in the overall improvement of parent satisfaction/school program and activities;
- Execute other tasks requested by School Director/Campus Manager.
Expected Profile of Candidates
Languages:
- English - Fluent
Qualifications:
- Master's Degree
- Bachelor's Degree in Education, Management, Sales, Marketing or equivalent;
Work History:
- Working experiences in Sales/Marketing/Advertising/Brand management/Customer service for 2 years as a minimum
- Minimum of experience in education field for 1 year is preferred
Skills & Knowledge:
General & Technical Skills
- Experience in international school is a plus;
- Experience in managing a team is a plus;
- Excellent written and oral communication skills in English;
Soft Skills
- Ability to work well under tight deadlines and deliver effective result;
- Desire to learn and overcome new challenges;
- Hard working and self-motivated person, honest, reliable, loyal, and very good team work;
- Professional appearance and excellent interpersonal skills;
- High sense of responsibility, result oriented, dynamic
- Good analytical and creative problem solving skills;
- Strong organizational and time management skills;
- Fast learner and desire to achieve set goals.
Deputy Front Office Manager
Position Circumstances
- Career Category: Exec. / Management, Educate/Train/Teaching, Business Administration
- Schedule:Full-time
- Salary: $1500 - $2000
The position is for Female Only
Reports to Front Office Manager and School Director
Working days: Monday Friday; Time: 7:30am 5:30pm.
Duties & Responsibilities:
- Serve as Line manager of an assigned group of Front Office Supervisors to ensure they perform up to the standards of the position and meet the school goals;
- Be able to initiate new strategy to increase student enrollment, payment collection and parent satisfaction of the school services;
- Perform other tasks related to FO Management assigned by the school director.
- Be responsible of a group of classes like a Front Office Supervisor and below is the main duty as a front office supervisor:
- Ensure the good parent satisfaction via good communication with parent of the assigned classes;
- Ensure correct information in the parent profile file of the assigned class in the monthly basic;
- Ensure parents are satisfied with the school services, the school program, activities, and school meals;
- Ensure professional, efficient and timely home communication of the assigned classes;
- Be able to satisfy parents when parents have inquiry or complaint about student learning, well-being, school fees, school policies or other inquiries and have track record on parent complaint and suggestion for improvement,
- Ensure all payments are collected per scheduled and with compliance per management guidelines and school policy;
- Receive visitor to achieves the set target for enrolments and participate in the planning and preparation of the daily, short term and long-term plans to increase the current parent satisfaction and attract new parents;
- Serve as Line manager of Teaching assistants of the assigned classes that included but not limited to monitor and evaluate the teaching assistants of the assigned classes to ensure they perform well up to the positions and school standards;
- Keep updated record of student list with allergy, parent profile, student withdrawal and new enrollment, visitor list, number of sickness and incident and ensure student enrollment form are complete by the student start school;
- Lead initiatives and collaborate with faculty and student affair supervisor to improve parent satisfaction and strengthen home school partnership and parent satisfaction about the school services;
- Allocate TAs and Assist during drop off and pick up time to ensure smooth transition;
- Coordinate parent-teacher meetings as per parent/faculty request;
- Supervise meal time and visit assigned classrooms and take actions to improve school services (meals, classroom hygiene, tidiness and safety)
Expected Profile of Candidates
Qualifications:
- Master's Degree
- Bachelor's Degree in Education, Management, Sales, Marketing or equivalent;
Work History:
- Working experiences in Sales/Marketing/Advertising/Brand management/Customer service for 2 years as a minimum
- Minimum of experience in education field for 1 year is preferred
Skills & Knowledge:
General & Technical Skills
- Experience in international school is a plus;
- Experience in managing a team is a plus;
- Excellent written and oral communication skills in English;
Soft Skills
- Ability to work well under tight deadlines and deliver effective result;
- Desire to learn and overcome new challenges;
- Hard working and self-motivated person, honest, reliable, loyal, and very good team work;
- Professional appearance and excellent interpersonal skills;
- High sense of responsibility, result oriented, dynamic
- Good analytical and creative problem solving skills;
- Strong organizational and time management skills;
- Fast learner and desire to achieve set goals
Deputy Head of Students Affairs
Position Circumstances
- Career Category: Exec. / Management, Educate/Train/Teaching
- Schedule:Full-time
- Salary: $2000 - $2500
Reports to Head of Student Affairs
Working days: Monday Friday; Time: 7:30am 4:30pm
This position of Deputy Head of Student Affairs covers both the elementary program at Learning Jungle International School and the secondary program at Westview Cambodian International School.
Duties & Responsibilities:
- Be able to set goals for Student Affairs department and execute the plans to achieve the set goals to support the achievement of school goals and guiding statements;
- Be able to serve as the line manager of an assigned group of Student Affairs Supervisors to support the team to perform their duty to the best of their ability, serving as role model and a leader who can build staff capacity and loyalty to the school.
- Report the team and own achievements to the head of student affairs and the school Director.
- Collaborate with other department heads in the achieve common school goals.
- Speak at or conduct public presentations, workshop or school events and activities when assigned by the head of student affairs or the school director.
- Plan student field trips and school events to enrich student experience and learning outside of classrooms
- Liaise with third parties to create partnership, improve student experiences, or exchange good practices and friendship outside of school.
- Coordinate the logistics of student activities, field trip, workshop and other school events.
- Ensure good keep record of student grades, report cards, transcripts, behavioral records or any other records in compliance with the requirements from Ministry of Education, Youth and Sport and school requirements.
- Coordinate the report cards and transcript printing for students.
- Conduct parent and student satisfaction survey to evaluate the success of school programs or activities.
- Do presentation to the school management the outcomes of the survey and suggestions to improve the student and parent satisfaction.
- Meet with students and mentor SAS to resolve student complaints, enquiry and engagement.
- Meet with students and mentor students about their conduct, well-being, concern and inquiry.
- Meet with parents to discuss about student learning and well-being as well as other concerns per request
- Liaise with the Front Office department to ensure parents receive quality information about their child's learning and well-being, as well as to gather timely feedback for the enhancement of student learning, well-being, school programs, and services.
- Take active roles in committees like child protection and health and safety, coordinating with the school counselor and relevant staff to ensure student safety and support from student affairs supervisors in their daily activities.
- Conduct regular facility inspection and report safety hazard and concern to the operations department and health and safety committee for timely intervention
- Ensure safe supervision during school hours especially during break times, PE, lunches and extra school hours classes/activities
- Review school policies and procedures regularly to ensure safe and positive school environment for all learners
- Conduct staff performance review and provide reflective feedback and support staff to achieve their professional growth
- Model positive school climate and culture of thriving for excellence within the whole school.
- Develop professional development plans or training for the department.
- Attend and conduct meetings with relevant staff members and teachers
- Perform other managerial tasks per the delegation from the school director and Head of Student Affairs related to the Student Affairs Department
Expected Profile of Candidates
Languages:
- English - Fluent
Qualifications:
- Master's Degree
- Bachelor's Degree in Education or TESOL, or related field;
Work History:
- Minimum of experience in education field for 1 year is preferred
Skills & Knowledge:
General & Technical Skills
- Experience in international school is a plus;
- Experience in managing a team is a plus;
- Excellent written and oral communication skills in English;
Soft Skills
- Willing to advance career path with international school;
- Ability to work well under tight deadlines and deliver effective result;
- Desire to learn and overcome new challenges;
- Hard working and self-motivated person, honest, reliable, loyal, responsible, and very good team work;
- Willing to work with diversified international team.
Student Affairs Supervisor
Position Circumstances
- Career Category: Educate/Train/Teaching, Exec. / Management
- Schedule:Full-time
- Salary: $1000 - $1500
Reports to Head of Students Affairs
Working days: Monday Friday; Time: 7:30am 4:30pm
Duties & Responsibilities:
- Supervise student learning and monitor teaching quality in the international and Khmer programs of the assigned classes;
- Promote student joy for learning, sense of belonging, and character development within the school character profiles;
- Lead and support Khmer teachers in their work duties, including reviewing lesson plans, improving teaching standards/approach, and providing training and professional development plan in the Khmer Program;
- Coordinate with international teachers, program coordinator to improve student behavior and academic progress;
- Coordinate with teachers to ensure the smooth operations of the assigned classes, including coordinating the classroom decoration, arrangement and supplies as well as online technology, and infrastructure for online classrooms;
- Coordinate with teachers to prepare class schedule, letter home, textbooks, notebooks, study materials, and any learning tools to send home;
- Coordinate between the Front Office class supervisors and teachers to respond effectively to parent request and comment;
- Collect data on student learning, behavior, attendance, and conduct to assist the Head of student affairs in the evaluation of the effectiveness of the international and Khmer programs;
- Ensure the academic and student records are in compliance with the requirements from Ministry of Education, Youth and Sport and in the school shared drive;
- Prepare monthly report of achievement to the Academic Manager and propose improvement plan;
- Coordinate with teachers in the production of report cards every semester, proof-read and make correction, and print report cards to send home;
- Participate in the organization of Parent-Teacher Meeting and conduct parent satisfaction survey;
- Play a key role in positive school climate and culture of thriving for betterment toward the school goals;
- Participate in the school events promoting school program, parent workshop, student competitions, and awards ceremony;
- Meet with parents to discuss about student academic as well as other concerns; Meet with students to encourage positive behavior, conduct and academic progress;
- Attend and conduct educational trainings and conferences as needed;
- Attend and conduct academic meetings with relevant staff members and teachers;
- Perform other managerial tasks in accordance with the campus management.
Expected Profile of Candidates
Languages:
- English - Fluent
Qualifications:
- Master's Degree
- Bachelor's Degree in Education or TESOL, or related field;
Work History:
- Minimum of experience in education field for 6 months is preferred
Skills & Knowledge:
General & Technical Skills
- Experience in international school is a plus;
- Experience in managing a team is a plus;
- Excellent written and oral communication skills in English;
Soft Skills
- Willing to advance career path with international school;
- Desire to learn and overcome new challenges;
- Hard working and self-motivated person, honest, reliable, loyal, responsible, and very good team work;
- Ability to work well under tight deadlines and deliver effective result;
- Willing to work with diversified international team.
