Front Office Manager
Position Circumstances
- Career Category: Educate/Train/Teaching, Exec. / Management, Sales / Marketing
- Schedule:Full-time
- Salary: $3000
Salary: Minimum 3000USD
Reports to Campus Manager and School Director
Duties & Responsibilities:
- Manage to achieve the monthly set target of student enrollment;
- Conduct market research and plan for activities to increase the student enrollment and parent satisfaction;
- Assist School Director/Campus Manager in the production/coordination of various communication materials and marketing activities;
- Lead, manage, and supervise a variety of marketing campaigns that involve with direct email, outbound call, marketing trade shows/public events, corporate partnership, direct communication/promotion, media and other marketing activities in order to achieve student enrollment;
- Lead, motivate and manage the Front Office team in the daily operations to meet and exceed the parent expectations and requirements;
- Lead and supervise Front Office team to tackle parent comments and complaints;
- Lead and manage Front Office team to make sure that they are deliver the service quality up to the school standard and parent expectations;
- Supervise and work with the teaching team of the assigned classes/program to ensure the high rate of parent satisfaction of the assigned classes/program;
- Build long-term relationships with new and existing customers professionally;
- Be proactive in the planning and preparation of the daily, short term and long term plans to increase the current parent satisfaction and attract new parents;
- Develop entry level staff into valuable salespeople;
- Assist School Director/Campus Manager in the overall improvement of parent satisfaction/school program and activities;
- Execute other tasks requested by School Director/Campus Manager.
Expected Profile of Candidates
Languages:
- English - Fluent
Qualifications:
- Bachelor's Degree in / Master Degree of Education, Management, Sales, Marketing or equivalent;
Work History:
- Working experiences in Sales/Marketing/Advertising/Brand management/Customer service for 2 years as a minimum
- Minimum of experience in education field for 1 year is preferred
Skills & Knowledge:
General & Technical Skills
- Experience in international school is a plus;
- Experience in managing a team is a plus;
- Excellent written and oral communication skills in English;
Soft Skills
- Ability to work well under tight deadlines and deliver effective result;
- Desire to learn and overcome new challenges;
- Hard working and self-motivated person, honest, reliable, loyal, and very good team work;
- Professional appearance and excellent interpersonal skills;
- High sense of responsibility, result oriented, dynamic
- Good analytical and creative problem solving skills;
- Strong organizational and time management skills;
- Fast learner and desire to achieve set goals.
Deputy Front Office Manager
Position Circumstances
- Career Category: Exec. / Management, Educate/Train/Teaching
- Schedule:Full-time
- Salary: $1500 - $2000
The position is for Female Only
Reports to Front Office Manager and School Director
Duties & Responsibilities:
- Serve as Line manager of an assigned group of Front Office Supervisors to ensure they perform up to the standards of the position and meet the school goals;
- Be able to initiate new strategy to increase student enrollment, payment collection and parent satisfaction of the school services;
- Perform other tasks related to FO Management assigned by the school director.
- Be responsible of a group of classes like a Front Office Supervisor and below is the main duty as a front office supervisor:
- Ensure the good parent satisfaction via good communication with parent of the assigned classes;
- Ensure correct information in the parent profile file of the assigned class in the monthly basic;
- Ensure parents are satisfied with the school services, the school program, activities, and school meals;
- Ensure professional, efficient and timely home communication of the assigned classes;
- Be able to satisfy parents when parents have inquiry or complaint about student learning, well-being, school fees, school policies or other inquiries and have track record on parent complaint and suggestion for improvement,
- Ensure all payments are collected per scheduled and with compliance per management guidelines and school policy;
- Receive visitor to achieves the set target for enrolments and participate in the planning and preparation of the daily, short term and long-term plans to increase the current parent satisfaction and attract new parents;
- Serve as Line manager of Teaching assistants of the assigned classes that included but not limited to monitor and evaluate the teaching assistants of the assigned classes to ensure they perform well up to the positions and school standards;
- Keep updated record of student list with allergy, parent profile, student withdrawal and new enrollment, visitor list, number of sickness and incident and ensure student enrollment form are complete by the student start school;
- Lead initiatives and collaborate with faculty and student affair supervisor to improve parent satisfaction and strengthen home school partnership and parent satisfaction about the school services;
- Allocate TAs and Assist during drop off and pick up time to ensure smooth transition;
- Coordinate parent-teacher meetings as per parent/faculty request;
- Supervise meal time and visit assigned classrooms and take actions to improve school services (meals, classroom hygiene, tidiness and safety)
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in / Master Degree of Education, Management, Sales, Marketing or equivalent;
Work History:
- Working experiences in Sales/Marketing/Advertising/Brand management/Customer service for 2 years as a minimum
- Minimum of experience in education field for 1 year as a minimum
Skills & Knowledge:
General & Technical Skills
- Experience in international school is a plus;
- Experience in managing a team is a plus;
- Excellent written and oral communication skills in English;
Soft Skills
- Ability to work well under tight deadlines and deliver effective result;
- Desire to learn and overcome new challenges;
- Hard working and self-motivated person, honest, reliable, loyal, and very good team work;
- Professional appearance and excellent interpersonal skills;
- High sense of responsibility, result oriented, dynamic
- Good analytical and creative problem solving skills;
- Strong organizational and time management skills;
- Fast learner and desire to achieve set goals.
Senior Front Office Supervisor
Position Circumstances
- Career Category: Exec. / Management, Educate/Train/Teaching, Sales / Marketing, Business Administration
- Schedule:Full-time
- Salary: $1000 - $1500
Report to Front Office Manager
Duties & Responsibilities:
- Act as a point of contact between school and home about attendance, lateness, schedule, school program, etc.;
- Ensure efficient and timely home communication of the assigned classes;
- Filter parent inquiry and respond to parent inquiry about student learning, school life, school fees, and other inquiries and report parent feedback on weekly and monthly basis;
- Lead initiatives and collaborate with faculty and Academic Class Supervisor to improve home school partnership and parent satisfaction about the school service;
- Ensure efficient drop off and pick up;
- Coordinate parent-teacher meetings as per parent/faculty request;
- Supervise meal time and lead initiatives to improve school foods
- Keep record of student incident and sickness;
- Collect fees payment and admission;
- Assist Front Office Manager to achieve the set target of student enrollment;
- Keep record of student enrollment and family information;
- Assist Front Office Manager in the daily operations to meet and exceed the parent expectations and requirements;
- Assist Front Office Manager in the overall improvement of parent satisfaction/school program and activities;
- Work with Front Office Manager to supervise the teaching team of the assigned classes/program to ensure the high rate of parent satisfaction of the assigned classes/program;
- Participate in the planning and preparation of the daily, short term and long term plans to increase the current parent satisfaction and attract new parents;
- Execute other tasks requested by Front Office Manager.
Expected Profile of Candidates
Languages:
- English - Fluent
Qualifications:
- Bachelor's Degree in Education, Management, Sales, Marketing or equivalent
Skills & Knowledge:
General & Technical Skills
- Experienced in working with International School is a plus;
- Fluent in English speaking and Writing
- Professional appearance
- Excellent communication and interpersonal skills;
Soft Skills
- High sense of responsibility, result oriented, dynamic
- Good analytical and creative problem solving skills;
- Strong organizational and time management skills;
- Fast learner and desire to achieve set goals.
Front Office Supervisor
Position Circumstances
- Career Category: Sales / Marketing, Business Administration, Exec. / Management, Educate/Train/Teaching
- Schedule:Full-time
- Salary: $1000 - $1500
Report to Front Office Manager
Duties & Responsibilities:
- Act as a point of contact between school and home about attendance, lateness, schedule, school program, etc.;
- Ensure efficient and timely home communication of the assigned classes;
- Filter parent inquiry and respond to parent inquiry about student learning, school life, school fees, and other inquiries and report parent feedback on weekly and monthly basis;
- Lead initiatives and collaborate with faculty and Academic Class Supervisor to improve home school partnership and parent satisfaction about the school service;
- Ensure efficient drop off and pick up;
- Coordinate parent-teacher meetings as per parent/faculty request;
- Supervise meal time and lead initiatives to improve school foods
- Keep record of student incident and sickness;
- Collect fees payment and admission;
- Assist Front Office Manager to achieve the set target of student enrollment;
- Keep record of student enrollment and family information;
- Assist Front Office Manager in the daily operations to meet and exceed the parent expectations and requirements;
- Assist Front Office Manager in the overall improvement of parent satisfaction/school program and activities;
- Work with Front Office Manager to supervise the teaching team of the assigned classes/program to ensure the high rate of parent satisfaction of the assigned classes/program;
- Participate in the planning and preparation of the daily, short term and long term plans to increase the current parent satisfaction and attract new parents;
- Execute other tasks requested by Front Office Manager.
Expected Profile of Candidates
Languages:
- English - Fluent
Qualifications:
- Bachelor's Degree in Education, Management, Sales, Marketing or equivalent
Skills & Knowledge:
General & Technical Skills
- Experienced in working with International School is a plus;
- Fluent in English speaking and Writing
- Professional appearance
- Excellent communication and interpersonal skills;
Soft Skills
- High sense of responsibility, result oriented, dynamic
- Good analytical and creative problem solving skills;
- Strong organizational and time management skills;
- Fast learner and desire to achieve set goals.
