Domestic Fundraising Manager (1 Position)
Report to : Domestic Fundraising Director
Job location : Phnom Penh, Cambodia (flexible location)
Working hours : 40 hours per week (flexible hour)
Nature of Work : Full time with flexible location and traveling
In order to have enough funds to run the hospital and achieving the fundraising target, we require opening a new position of Domestic Fundraising Manager, based in Phnom Penh, to promote the hospital mission and develop communications and relationships with the local community and countrywide in order to develop and secure funding sources for AHC. S/he is responsible for organizing and being AHC representative at awareness or fundraising events for AHC in Cambodia and to be responsible for developing all aspects of annual Fundraising Gala in Cambodia.
The Cambodia Fundraising Manager is also responsible for planning, and managing all activities determined by the Domestic Fundraising Director, Executive Committee, the local Cambodian Board members and the Chairperson of Fundraising Committee in order to achieve the fundraising target KPIs and objectives for AHC.
AHC has zero-tolerance to Child Abuse, Sexual Exploitation and Abuse (SEA) and Sexual Harassment (SH).
- Establish and maintain effective working relationships with external stakeholders including wealthy individuals (eg Tycoon association) and corporate supporters and donors, government officials, relevant arts and entertainment personalities and media representatives and use these relationships to develop and secure new businesses and support opportunities.
- Identify main supporter groups and audiences, determine the best way to communicate publicity information to them and collaborate with the Domestic Communications team to develop an in-country communications plan.
- Maintain hospital image and identity, which includes the use of logos, and signage.
- Collaborate closely with the supervisor and Communications team to review the content of press releases, information for media kids, and internet web page for Cambodian audience.
- Work with the supervisor to develop and manage the AOP and budget for performing the public relations, fundraising, and communications activities or projects or events for Phnom Penh entity.
- Refer the relationships to the relevant team members of Domestic Fundraising and Communications.
- Work with international embassies in Cambodia to determine if they will support AHC’s mission in Cambodia
- Assisting with the fundraising for the Endowment Fund
- Participate in meetings, events or functions within AHC inside and outside the hospital when required.
- Observe and report on social, economic, and political trends that might affect to the hospital.
- Qualifications:
- Master Degree in Business Administration – Major in Management, Marketing, or related field.
- 3 years working experience in business management, fundraising, public relations and communications.
- 3 years working with non-profit organization – working for healthcare organization is preferred.
- Managerial experiences preferred.
- Skills and Competencies:
- A proven ability to show results
- Be able work independently and also with the Hospital’s Advisory Board and the local Cambodian directors
- Confident to produce and understand written and spoken Khmer and English at professional level.
- A dynamic personality who is pro-active, independent, a quick thinker, able to problem solve ‘on the go’.
- Comfortable with public speaking and able to represent AHC professionally.
- Honest, reliable, and able to multi-task
- Ability to work to the strict deadline and under pressure.
- Proficient in Microsoft Applications (Word, Excel, and Power Point, outlook, and comfortable in using internet.
- Basic knowledge in graphic design with basic skills in InDesign, Photoshop, and Canva program preferred.
- Friendly and ongoing personality, as making key new working relationships is important.
- Ability to learn the new things, to work flexible hours, to travel locally and nationally
- Receptive and open to new ideas and ready to develop new initiatives.
Visitor Centre Officer (1 Position)
Report to : Senior Visitor Centre Officer
Job location : Angkor Hospital for Children, Siem Reap, Cambodia
Working hours : 40 hours/week
We are looking for a highly motivated and enthusiasm individual to join AHC Domestic Fundraising team based in Siem Reap and further strengthen our fundraising capabilities. The Visitor Center Officer will play an important role for the Visitor Centre across various revenue streams and through coordination, liaison and administrative duties. AHC’s Visitor Centre (VC) is a central venue that welcomes and informs national and international visitors about AHC’s activities and its position in the Cambodian health sector.
The centre contains a number of activities that need day-to-day management in order to coordinate the flow of visitors to AHC, engaging with number of people including (potential) donors, display AHC activities and souvenir gift items, as well as donor receptions and event.
To ensure the delivery of an exceptional visitor experience, the Visitor Center Officer is responsible for coordinating and managing all visitor services and operational activities in the Visitor Centre on weekends, including retail activities, regular giving, and events.
AHC has zero-tolerance to Child Abuse, Sexual Exploitation and Abuse (SEA) and Sexual Harassment (SH).
- Visitor Centre operation:
- Help to ensure the VC is always clean, accessible, informative, and hospitable to make everyone coming to the VC feel welcomed and appreciated.
- Be part of the point of contact for all visitors, which includes coordinating visit bookings and hosting tours as working rotation roster including organizing the VC space for any special events, including donor receptions or meetings in the VC as needed.
- Participate in VC’s daily operations, collecting visitor information, the day-to-day cashbook and turnover financial management in liaison with Finance Department as process.
- Be familiar with all merchandise and be able to provide detailed information of each to the guests in order to facilitate their decision to buy.
- Help finding outlets and any event opportunity to enable the sales of merchandises.
- Assist in selecting appropriate products that fit AHC concept.
- Support for merchandise stock management and recording.
- Be the backup for Supervisor when required.
- Be responsible for operating the Monthly Giving Program including:
- Provide presentation about Monthly Giving Program in the staff inside AHC and encourage them to register and donate monthly for AHC as planned (three presentations per year, 90% of AHC staff register and donate monthly).
- Sell Monthly Giving Program to the toured visitors in order to have them register and donate monthly as target set (20% of visitors per month will register and donate monthly).
- Send prompt and personalize thank you for signing up to a monthly gift.
- Help the team in signing process and help ensuring a smooth supporter experience.
- Participate in planning, setup and running a Thank You event for monthly givers as planned.
- Provide correct information on monthly giving donors for keeping track on Salesforce record.
- Provide the Certificate of Appreciation to donors finishing their term and encourage them to renew their donation plan.
- Support the administration work for the Visitor Centre including:
- Certificate of appreciation production
- Handling logistic and admin tasks for donation presentation in Visitor Centre
- Office inventory counting as scheduled
- Refilling office stationary, printer inks, supporting processing travel expenses, and purchasing for the team when necessary.
- Any other appropriate tasks delegated by the direct supervisor and Manager.
- Comfortable with communications, public speaking in both Khmer and English and able to represent AHC professionally.
- Excellent attention to detail, able to follow processes effectively and experience of cash handling.
- Proficient in Microsoft Office Applications (Word, Excel, and Power Point), Outlook, and comfortable using the internet.
- Experience using a point of sale unit or customer relationship database a distinct advantage.
- Friendly and outgoing personality, as making key working relationships is important.
- A dynamic personality who is pro‐active, independent, a quick thinker, able to problem solve ‘on the go’.
- Honest and reliable as well as able to multi‐task – work on many projects simultaneously.
- Ability to learn new things, to work flexible hours, to travel nationally.
- Ability to take constructive criticism on board and makes adjustments accordingly.
- Receptive and open to new ideas and ready to develop new initiatives.
