Digital Banking Acquisition Advisor-Senior Executive
Position Circumstances
- Career Category: Banking / Finance, Accounting, Exec. / Management
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Implement effective sales strategies to acquire new users, merchants, and partners, and increase the usage of digital banking services among the recruited merchants.
- Identifying and onboard potential target merchants and build strong relationships with merchants.
- Conduct regular market visits to recruit potential clients, high-value merchants, and partners for digital products. Identify cross-selling opportunities to expand into other products and services.
- Maintain strong relationships with merchants and business owners to ensure continuous engagement and usage of digital services.
- Undertakes regular market visits to identify and recruit potential clients, value-merchants and partners for digital products and determine potential cross sells to other products and services.
- Implement the marketing promotion and campaign on payments services and digital products to raise awareness to public and make mobile banking be on top of customer’s mind.
- Active join training to build capacity and more understanding to ensure growth in mobile banking services and merchant partnerships.
- Gather customer and merchant feedback, providing actionable recommendations for improvement to management.
- Motivate branches to identify and support valuable merchants, ensuring branch-level goals are met through coaching and active engagement.
- Track and analyze key metrics related to merchant acquisition and team performance.
- Enforce discipline to ensure efficiency, maintain good staff morale, and promote the company's corporate image.
- Performs other duties as assigned by the Management from time to time.
Expected Profile of Candidates
Languages:
- English - Fluent
Qualifications:
- Bachelor's Degree in Finance and Banking, or related field
Skills & Knowledge:
General & Technical Skills
- Knowledge in Merchant Acquiring Service and Digital Banking Service within financial institution.
- Knowledge of sales process from initiation to close.
- Strong English communication both writing and speaking.
- Good at English and Microsoft Office (Words, Excel and PowerPoint).
Soft Skills
- Good Communication skill and strong team player.
- Excellent follow-up and follow-through skills.
Digital Banking Retention Advisor-Senior Executive
Position Circumstances
- Career Category: Sales / Marketing, Business Administration, Banking / Finance
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Assist in developing and execute effective retention strategies to retain existing users, merchants and partners to boost customer loyalty and reduce churn by enhancing the engagement with digital banking services and officering personalized solutions.
- Lead and manage the digital banking retention team under, set performance targets, and ensure that the team is motivated and equipped to meet their goals.
- Build and maintain strong relationships with merchants and business owners to ensure the merchant POSM (Point of sales materials) branding materials are visible, clean and up to date with keep the active transactions.
- Undertake regular market visits to engage with merchants and ensure they remain active. And identify potential cross-sell opportunities and monitor merchant activity to maximize engagement.
- Monitor churn rates, identify at-risk customers, implement solutions on retention metrics to senior management and suggest enhancements.
- Support RMs and BMs to develop plan and execute for mobile banking and merchant retention by monitoring the performance regularly and pushing branches to drive the customers/merchant’s active rate to achieve of business goals.
- Supervising branch operations, including sales, customer service, and administration.
- Provide training to build the capacity of teams to ensure that the team understands how retain new and existing merchant for long-term growth and activity.
- Managing and mentoring staff to achieve performance goals.
- Monitor industry trends, competitor activities, and customer needs to identify opportunities for improvement and process enhancements. Use data-driven insights to understand market trends and customer behavior.
- Consolidate customer feedback and propose solutions to management for continuous improvement.
- Direct and motivate branches to identify and nurture valuable merchants, ensuring that goals are met through coaching and active monitoring.
- Enforce discipline to ensure efficiency, maintain good staff morale, and promote the company's corporate image.
- Performs other duties as assigned by the Management from time to time.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in marketing, Business, or a related field.
Skills & Knowledge:
General & Technical Skills
- Proven experience in a similar role, preferably in the same industry.
- Strong analytical skills and experience with customer segmentation and market research.
- Ability to develop and execute effective marketing strategies.
- Strong product development and policy development skills.
Soft Skills
- Excellent communication and collaboration skills.
Retail Deposit and Financial Services Sales Advisor (5 Positions)
Position Circumstances
- Career Category: Exec. / Management, Banking / Finance, Accounting, Advisor / Individual Consultant
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Join to develop and implement effective sales strategies to mobilize deposits, ATM cards, and kind account for retail customer effectively and efficiently to reach LOLC’s business goals.
- Strategize to expand the market penetration and identify potential target retail customers and build strong relationships. Initiative ideas to develop mobilization strategies to recruit new customers and keep existing customer retention.
- Active to receive the directing and coach from direct manager at HO to ensure meeting the monthly, yearly plan.
- Undertake regular market visits to recruit potential retail customers for deposits, ATM cards, and kid accounts and determine potential cross-sales to other products and services to reach business goals in the long run.
- Organize the VIP retail existing customers' profile and maintain ongoing vigilance for early signs of potential loss of deposit, ATM card and kid account, execute strategy to build relationship with existing customers and keep them be loyalty and satisfactory.
- Work with branch managers and relevant sales staff at branches to identify the opportunity selling growth, sales orientation to related sales staff at branches during branches visit and pushing the growth performance to ensure the achievement of business goal.
- Understand customer and market dynamics and requirements necessary to initiate the enhancement and working with relevant parties to penetrate new markets.
- Collect and consolidate the feedback and recommend on deposit, ATM Card and Kids account and strategy to delight customers.
- Collaborate with marketing and relevant departments to develop and implement marketing promotion and campaign on mobilizing deposit and raising awareness to the public.
- Active join training to build the capacity to get the result effectively and efficiently to ensure strong growth of deposit, ATM card and kid account.
- Discipline necessary for efficiency, good staff morale and promotion of the LOLC’s corporate image.
- Perform other duties as assigned by the Management from time to time.
Expected Profile of Candidates
Languages:
- English - Fluent
Qualifications:
- Bachelor's Degree in Finance and Banking or related field
Work History:
- Managing deposit mobilization for 3 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Knowledgeable in financial institution law and regulations in Cambodia
- Strong English communication both writing and speaking
Soft Skills
- Strong leadership and communication skills
- Strong commitment
Corporate Deposit and Financial Services Sales Advisor
Position Circumstances
- Career Category: Banking / Finance, Accounting, Exec. / Management, Advisor / Individual Consultant
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Join to develop and implement effective sales strategies to mobilize corporate deposit, payroll service and cross selling including ATM card, kid account for customer effectively and efficiently to reach LOLC’s business goals.
- Strategize to expand the market penetration and identify potential target corporate customers and build strong relationships. Initiative ideas to develop mobilization strategies to recruit new customers and keep existing customer retention.
- Undertake regular market visits to recruit potential corporate customers for mobilizing corporate deposit, payroll service and cross selling including ATM card, kid account to reach business goals in the long run.
- Organize the VIP corporate existing customers' profile and maintain ongoing vigilance for early signs of potential loss of corporate deposit, payroll service and cross selling including ATM card, kid account, execute strategy to build relationship with existing customers and keep them loyalty and satisfactory.
- Work with branch managers and relevant sales staff at branches to identify the opportunity selling growth, sales orientation to related sales staff at branches during branches visit and pushing the growth performance to ensure the achievement of business goal.
- Understand customer and market dynamics and requirements necessary to initiate the enhancement and working with relevant parties to penetrate new markets.
- Collect and consolidate the feedback and recommend on corporate deposit, payroll service and cross selling including ATM card, kid account and strategy to delight customers.
- Collaborate with marketing and departments to develop and implement marketing promotion and campaign on mobilizing corporate deposit and raising awareness to the public.
- Track and analyze key metrics related to corporate deposit banking team performance.
- Active join training to build the capacity to get the results effectively and efficiently to ensure strong growth of corporate deposit, payroll service and cross selling including ATM card, kid account.
- Discipline is necessary for efficiency, good staff morale and promotion of the LOLC’s corporate image.
- Perform other duties as assigned by the Management from time to time.
Expected Profile of Candidates
Languages:
- English - Fluent
Qualifications:
- Bachelor's Degree in Finance and Banking or related field
Work History:
- Managing deposit mobilization for 3 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Knowledgeable in financial institution law and regulations in Cambodia.
- Strong English communication both writing and speaking.
Soft Skills
- Strong leadership and communication skills.
- Strong commitment.
Deposit and Digital Banking Management Manager
Position Circumstances
- Career Category: Exec. / Management, Accounting, Banking / Finance
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Joint to develop and monitor the effectiveness of sales strategies and other programs to mobilize deposit, financial services and digital products effectively and efficiently to reach LOLC’s business goal.
- Joint to develop a customer retention strategy to keep existing customers staying and banking with LOLC’s services in the long run. Retain existing customers and converting to be loyalty and satisfactory customers.
- Work with regional managers and branch managers and related departments to finalize projection plan of deposit, financial services and digital products.
- Monitor the sales performance of deposit, financial services and digital products and work with relevant parties to identify the gap and recommend ensuring the achievement of the business goal.
- Responsible for Matrix analysis report on deposit, financial services and digital products performance to mobilize to the proper market and customer segmentation.
- Branch visits to identify the gaps of sale strategy implementation and staff knowledge of deposit, financial services and digital products to make improvement.
- Account relationship and account management and to ensure the strong growth of deposit financial services and digital products service performance be effectiveness, efficiency, risk free and optimizing profit.
- Recommendation to sale team at HO and all branches as needed for improving the relevant sales growth, customer retention, sale culture, team spirit to implement of deposit, financial services and digital to meet business goal.
- Joint to analyst the market trend, return on investment for the related business opportunity and recommendation.
- Full understanding of market dynamics and competition market to initiate and coordinate with relevant departments to develop or enhance existing products and services.
- Join to develop curriculum, lesson of sales strategy & product features for deposit, financial services and digital products performance and conduct training to relevant staff.
- Consolidate customer feedback and reporting to management for the enhancement to delight customers.
- Enforces discipline necessary for efficiency, good staff morale and promotion of the LOLC’s corporate image. Develop and maintain friendly, open, reciprocal working relationships and communication channels with all LOLC team members.
- Perform other tasks assigned by Chief Deposit and Digital Banking Officer.
Expected Profile of Candidates
Languages:
- English - Fluent
Qualifications:
- Master's Degree
- Bachelor's Degree in Finance and Banking or related field
Work History:
- Managing deposit mobilization and product development for 5 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Knowledgeable in financial institution law and regulations in Cambodia.
- Strong English communication both writing and speaking.
Soft Skills
- Strong leadership and communication skills.
- Strong commitment.
មន្រ្តីគាំទ្រដោះស្រាយបំណុល
បរិយាកាសមុខតំណែង
- ប្រភេទការងារ: ផ្នែកធនាគារ/ហិរញ្ញវត្ថុ, ផ្នែកលក់/ទីផ្សារ
- ពេលវេលា:ការងារពេញម៉ោង
- ប្រាក់ខែ: អាចចរចាបាន
ទីតាំង៖ ភូមិភាគភ្នំពេញ
ករណីកិច្ច និងការទទួលខុសត្រូវ:
- ជួយក្នុងការវិភាគប្រតិបត្តិការរបស់ការិយាល័យសាខាដែលមានស្រាប់ និងកែលម្អទាក់ទងនឹងគោលនយោបាយ និងយុទ្ធសាស្រ្តនៃការប្រមូលឥណទាន និងឥណទាន។
- តាមដានយ៉ាងដិតដល់នូវស្ថានភាព PAR តាមសាខា និងស្វែងរកមូលហេតុនៃបញ្ហា។
- ចុះទៅសាខាជាប្រចាំ ដើម្បីពិនិត្យអតិថិជន PAR និងជួយដោះស្រាយបញ្ហា។
- រៀបចំផែនការ និងកាលវិភាគការងារប្រចាំខែ និងគោលដៅដោយមានការពិភាក្សា និងការយល់ព្រមពីប្រធានផ្នែកគាំទ្រដោះស្រាយបំណុល។
- រៀបចំរបាយការណ៍ដើម្បីចងក្រងបញ្ហា មូលហេតុដែលអាចកើតមាន និងផែនការដោះស្រាយគណនីដែលបានណែនាំ។
- ដាក់ស្នើរបាយការណ៍ទៅប្រធានផ្នែកគាំទ្រដោះស្រាយបំណុលដើម្បីអនុម័ត។
- បង្កើត និងណែនាំទម្រង់ត្រួតពិនិត្យសម្រាប់ការសងបំណុល/កិច្ចព្រមព្រៀងទូទាត់។
- ផ្តល់អនុសាសន៍ភ្លាមៗទៅកាន់ប្រធានផ្នែកគាំទ្រដោះស្រាយបំណុលការិយាល័យសាខាដែលត្រូវការជំនួយបច្ចេកទេសជាបន្ទាន់ដោយប្រើរបាយការណ៍ប្រតិបត្តិការរួមប្រចាំខែ។
- អនុវត្តការងារផ្សេងទៀតដែលផ្តល់ដោយប្រធានផ្នែកគាំទ្រដោះស្រាយបំណុល។
ប្រភេទនៃបេក្ខជនដែលបានរំពឹងទុក
កម្រិតវប្បធម៌:
- បរិញ្ញាបត្រ ផ្នែក គ្រប់គ្រង ទីផ្សារ និងសញ្ញាបត្រដែលមានតម្លៃស្មើ។
ប្រវត្តិការងារ:
- ត្រូវមានបទពិសោធន៍បម្រើការងារជាមួយគ្រឹះស្ថានមីក្រូហិរញ្ញវត្ថុយ៉ាងហោចរយៈពេល ២ ឆ្នាំ
ជំនាញ និងចំណេះដឹង:
ជំនាញទូទៅ និងបច្ចេកទេស
- ចេះវិភាគរបាយការណ៍ហិរញ្ញវត្ថុ និងរបាយការណ៍ប្រតិបត្តិការដែលរួមមានកាលវិភាគបង់ប្រាក់ និងរបាយការណ៍ស្ថានភាពបំណុល។
- មានចំណេះដឹងផ្នែកច្បាប់ហិរញ្ញវត្ថុនិងធនាគារ និងច្បាប់កិច្ចសន្យារបស់ព្រះរាជាណាចក្រកម្ពុជា។
- ចេះប្រើកុំព្យូទ័រស្ទាត់ជំនាញ (Microsoft word and Excel)
ជំនាញទន់
- មានជំនាញទំនាក់ទំនង ពូកែសង្កេតអាកប្បកិរិយារបស់មនុស្ស និងមានជំនាញបញ្ចុះបញ្ចូល។
