Deputy Head of Recovery and Litigation Department
Position Circumstances
- Career Category: Banking / Finance, Law, Operations Management, Exec. / Management, Business Administration
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Assist the Head of Recovery and Litigation Department in overseeing the end-to-end collection process for the PAR and written-off loan portfolios across all branches.
- Support the implementation of recovery strategies, including the systematic issuance, follow-up, and tracking of formal demand letters and the preparation and filing of court cases in accordance with established procedures.
- Assist in developing and implementing PAR and written-off account recovery strategies and action plans to maximize collection and recovery results.
- Support and coordinate the legal recovery process, including the preparation and filing of claims, monitoring court proceedings, and following up on litigation cases with relevant internal teams and external legal counsel.
- Monitor, analyze, and report on branch-level performance against PAR and written-off collection targets, identifying performance gaps and recommending appropriate corrective actions.
- Support the sharing of best practices, successful recovery approaches, and lessons learned across the branch network to improve overall recovery performance.
- Ensure that recovery and litigation activities are conducted through ethical, professional, and respectful communication with clients to protect the company's reputation and customer relationships.
- Review and follow up on the status of litigation cases, court proceedings, written-off recovery, and other critical recovery matters, and provide timely updates to the Head.
- Support the Head in supervising and coordinating the activities of the Recovery and Litigation team and ensure assigned tasks are completed effectively and within the required timelines.
- Perform other duties and responsibilities as assigned by the Head of Recovery and Litigation Department or authorized supervisor.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in In Law, Finance and Banking, Management or equivalence.
- Master's Degree
Work History:
- Loan recovery and litigation, with a significant portion focused on banking and debt recovery laws for 5 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Strong analytical and financial assessment skills.
- Deep understanding of banking regulations, credit risk management, and insolvency laws.
- Deep understanding of the legal framework for recovering written off loan.
Soft Skills
- Excellent negotiation, problem-solving, and decision-making skills.
- Leadership and team management abilities.
- Ability to work under pressure and handle difficult conversations professionally.
Regional Manager
Position Circumstances
- Career Category: Banking / Finance, Business Administration, Operations Management
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office (Kampot Region)
Duties & Responsibilities:
- Ensure Disbursements by products/Portfolio/# of clients/Net Profit/PAR/ Auto Finance product/Productivity per CO/write-off collection/key ratios achieved as per BP.
- Monitor and verify the list of potential customers from each branch and strategizing with Deposit and Financial Services Sales Department to mobilize the deposit balance.
- Ensure that digital products have been in sales well.
- Ensure the good repayment rate of loans.
- Follow up all product performance of each branch to make sure it is growing as the set plan.
- Initiating/guiding business strategies to branches under his supervision to achieve higher results.
- Build relationship/partnership with merchants, authorities, and other parties to improve the business’s opportunities.
- Survey competitor products and services; and find strategies to deal with them.
- Identify the barriers and reason why each product cannot be performed better than its actual performance.
- Regularly visit branches under supervision to identify the weaknesses, improve the weaknesses and strongly support them.
- Report to management all the issues related to business operation in the areas.
- Conduct regular meetings with branches to review their performance and take corrective actions.
- Conduct market spot check to ensure that each branch can maintain good relationship with merchants, appropriate branding display at merchant shop and good customer service management.
- Identify potential market and/or customer segment and advise to management for finding strategy to grab the market opportunities.
- Strengthening the staff capacity on internal control.
- Strengthen branches to strictly follow credit policies and procedures.
- Review staffing plan and encourage branches to closely cooperate with HR in staff recruitment.
- Perform other tasks which assigned by Head of Business Department.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Marketing, Finance and Banking, Management or equivalence.
- Master's Degree
Work History:
- Branch manager for 5 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Understanding how to use financial and operational tools such as Field Visit Report (FVR), Loan Provision Report, Monthly Operation performance in making decisions is highly preferred.
- Working knowledge of local and international laws and regulations-banking and finance, obligation and contracts, etc.
- Knowledge of administrative and accounting procedures and systems such as word processing, managing files and record, designing forms, and other office procedures and terminology.
Soft Skills
- Good commitment and hard-working.
Corporate Deposit and Financial Services Sales Advisor (2 Positions)
Position Circumstances
- Career Category: Banking / Finance, Sales / Marketing, Customer Service/Support
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Join to develop and implement effective sales strategies to mobilize corporate deposit, payroll service and cross selling including ATM card, kid account for customer effectively and efficiently to reach LOLC’s business goals.
- Strategize to expand the market penetration and identify potential target corporate customers and build strong relationships. Initiative ideas to develop mobilization strategies to recruit new customers and keep existing customer retention.
- Undertake regular market visits to recruit potential corporate customers for mobilizing corporate deposit, payroll service and cross selling including ATM card, kid account to reach business goals in the long run.
- Organize the VIP corporate existing customers' profile and maintain ongoing vigilance for early signs of potential loss of corporate deposit, payroll service and cross selling including ATM card, kid account, execute strategy to build relationship with existing customers and keep them loyalty and satisfactory.
- Work with branch managers and relevant sales staff at branches to identify the opportunity selling growth, sales orientation to related sales staff at branches during branches visit and pushing the growth performance to ensure the achievement of business goal.
- Understand customer and market dynamics and requirements necessary to initiate the enhancement and working with relevant parties to penetrate new markets.
- Collect and consolidate the feedback and recommend on corporate deposit, payroll service and cross selling including ATM card, kid account and strategy to delight customers.
- Collaborate with marketing and departments to develop and implement marketing promotion and campaign on mobilizing corporate deposit and raising awareness to the public.
- Track and analyze key metrics related to corporate deposit banking team performance.
- Active join training to build the capacity to get the results effectively and efficiently to ensure strong growth of corporate deposit, payroll service and cross selling including ATM card, kid account.
- Discipline is necessary for efficiency, good staff morale and promotion of the LOLC’s corporate image.
- Perform other duties as assigned by the Management from time to time.
Expected Profile of Candidates
Languages:
- English - Fluent
Qualifications:
- Bachelor's Degree in Finance and Banking or related field
Work History:
- Managing deposit mobilization for 3 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Knowledgeable in financial institution law and regulations in Cambodia.
- Strong English communication both writing and speaking.
Soft Skills
- Strong leadership and communication skills.
- Strong commitment.
Senior HR Business Partner
Position Circumstances
- Career Category: Business Administration, HR, Exec. / Management
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Work closely with Branch Managers and Regional Managers on staff retention, staff engagement, disciplinary action and transfer processes.
- Facilitate and provide consultation in promotion, demotion, transfer, career rotation, career mapping and staff recognition in order to ensure the fairness and alignment with internal guidelines.
- Implement succession planning, and talent management processes ensuring accuracy and consistency of information with fair and efficiency.
- Oversee the implementation of code of conduct, corporate culture and value.
- Deal with retention intervention and conduct exit interview when required.
- Conduct employee engagement to understand about staff feeling, career interest, and business challenges and performance.
- Offering counseling services to employees.
- Liaising between employees and management.
- Managing employee complaints.
- Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
- Analyze information and feedback regarding to people or business issues and work with concern management to find proper solutions.
- Oversee market change related to benefit and business status and update to Head of HR.
- Other tasks assigned by Head of HR.
Expected Profile of Candidates
Languages:
- English - Good
- Khmer - Good
Qualifications:
- Bachelor's Degree in HRM, management, business administration or related field
Work History:
- HR functions for 3 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Knowledge in HRBP, Performance Management, Talent Management, and Succession planning.
- Computer Literacy.
- Can travel to branches.
- Good verbal and written communication both Khmer and English.
Soft Skills
- Good staff motivation, engagement and leadership skills.
- Ability to work in complex working environment and change management.
Senior Performance Management Officer
Position Circumstances
- Career Category: HR, Business Administration
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Monitor staff and branch performance against KPIs and targets.
- Coordinate the annual staff performance appraisal.
- Follow up probation performance and appraisal results.
- Prepare monthly performance reports for management.
- Check branch performance, including portfolio, clients, disbursement, deposits, and loan quality.
- Compare actual performance with the approved plan and identify gaps.
- Work with managers to improve staff and branch performance.
- Maintain accurate performance data and records.
- Support staff promotion and performance improvement processes.
- Prepare performance reports and recommendations for management.
- Perform other duties assigned by the manager.
Expected Profile of Candidates
Languages:
- English - Good
- Khmer - Good
Qualifications:
- Bachelor's Degree in HRM, management, business administration or related field
Work History:
- Staff performance management for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Good data tracking and reporting.
- Good computer skills.
- Can travel to branches.
- Good verbal and written communication both Khmer and English.
Soft Skills
- Good staff motivation, engagement and leadership skills.
- Ability to work in complex working environment and change management.
Auto Finance Officer-Senior Executive
Position Circumstances
- Career Category: Banking / Finance, Sales / Marketing
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Assist Auto Finance Unit Manager in training asset backed team about their job roles.
- Train branch staffs on sale strategies and techniques.
- Prepares and leads special promotion plans in his areas/location/region.
- Cooperate with BM to assign finance sales advisor-auto finance to visit car and motor dealers.
- Provides the sale strategies to branches such as sale promotions through marketing activities in potential villages, communes, schools and factory zones to attract the new and existing clients.
- Pushes and leads finance sales advisor-auto finance, head of finance sales advisor, and Branch Managers to make a good relationship with dealers closely.
- Visit branches to find the issues and support in pushing sales and growth of asset backed finance.
- Conduct the field visit to survey the market, direct strategy and guide branch staffs, BMs on how to achieve plans.
- Closely monitor disbursement plan, achievement Vs plan and take corrective actions to improve branch performance.
- Visit car dealers to make good relationship to increase more inquiries and have some talk to get some related information.
- Calls to follow up and receive the calling with finance sales advisor-auto finance, head of finance sales advisor, and Branch Managers for sale consultations, obstacles and solutions.
- Closely monitor and follow up all inquiries with branches or dealers.
- Perform other tasks assigned by management.
Expected Profile of Candidates
Languages:
- English - Good
Qualifications:
- Bachelor's Degree in Finance and Banking, Economics and other related field.
Work History:
- Leasing or credit fields for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Know the leasing markets and has good relationships with dealers.
- Can speak and write English
- Have good computer skills
- Can travel to branches in provinces.
Soft Skills
- Good inter-personal skills.
Dealer Relationship Officer-Auto Finance (5 Positions)
Position Circumstances
- Career Category: Banking / Finance, Economics, Accounting
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Develop and maintain strong relationships with motorcycle, tricycle, passenger car, truck, and other automotive dealers through regular visits to generate business opportunities.
- Promote LOLC Auto Finance products, financing solutions, and promotional campaigns to dealers and their sales teams.
- Generate customer referrals, coordinate with branches, and monitor cases from inquiry to loan disbursement.
- Work closely with BMs, HFSAs, FSAs, and relate teams to resolve issues and support business growth.
- Increase active dealers and facilitate the registration of new dealers with LOLC to expand the dealer network and business opportunities.
- Collect dealer feedback, monitor competitor activities, and recommend business improvement initiatives.
- Ensure LOLC branding materials and promotional displays are properly maintained at dealer locations.
- Prepare and submit timely reports on dealer visits, customer referrals, sales performance, market intelligence, and business opportunities.
- Ensure compliance with LOLC policies, operational procedures, and regulatory requirements in all dealer relationship activities.
- Perform any other duties assigned by the Auto Finance Unit Manager.
Expected Profile of Candidates
Languages:
- English - Good
- Chinese - Simplified is preferred
Qualifications:
- Bachelor's Degree in Finance and Banking, Economics and other related field.
Work History:
- Leasing or credit field for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Can speak and write English.
- Can speak Chinese is a plus.
- Have good computer skills
Soft Skills
- Good inter-personal skills.
- Be able to work under pressure.
