Deputy Branch Manager
Expectations - Duties, Responsibilities
- Overall Responsibilities
- Responsible for the smooth running of the Branch’s daily operations.
- To plan, organize, direct and control the operations and administration of the Branch in accordance with Head Office guidelines, procedure and instructions to achieve organizational goals.
- To assist the Branch Manager in the promotion and marketing of deposits, loans, and other banking business of the Branch and ensure that the business targets are met.
- To ensure that the anti-money laundering regulations are adhered to.
- To brief or attend to new and existing bank’s products/loan schemes to reach out to all levels of staff in the Branch.
- Responsible as a Relief Branch Anti-Money Laundering officer (BAMLO) and ensures that the anti-money laundering regulations are adhered to.
- Authority
- Signing authority and authority to act on behalf of the Bank in accordance with operational instructions, authorized signature book and as empowered by the Management.
- Relationship
- To maintain a good rapport with all staff of the Branch through regular group discussions to ensure efficiency of operations, administration and good staff relations.
- To maintain a good rapport with customers.
- To keep abreast with government economic, monetary and fiscal policies, local and world economic trends, relevant laws, rules and regulations of the National Bank of Cambodia, Association of Banks in Cambodia, company policies, Head Office instructions and guidelines for business and staff management.
- Standard of Performance
- To maintain efficiency and effectiveness in the management and operations of the Branch within the approved budget.
- To effectively utilize staff for the accomplishment of the goals and objectives of the Branch through their respective roles.
- To promote and maintains the good image of the Bank at all times.
- To maintain good staff discipline, good staff relations and industrial harmony in the Branch.
- Projection and promotion of good service attitude by adhering to all quality service standards set by the Bank and through active listening to the voice of the customers.
- Operative Duties
- To ensure internal controls in accordance with the Bank’s guidelines and procedures are properly implemented and monitored by conducting regular/random surprise checks in order to minimize financial and operational risks.
- To ensure the compliance with the anti-money laundering regulations by creating awareness of its policies and procedures and providing proper training to staff at the Branch.
- To assist in detecting/recognizing and monitoring suspicious transactions and ensure that reporting procedures are observed.
- To sign/counter-sign all cash cheques, payments vouchers and reports from the various departments.
- To review regularly the performance of the Branch in particular customer service and ensure that customers’ business needs/enquiries/complaints are attended to expeditiously to meet the service standard and quality of the Branch.
- To promote the Bank’s products to meet the business targets set for the Branch.
- To check and monitor cash holding of the Branch to ensure that it is within the approved limit.
- To ensure all bills are paid by the Branch within the time frame given.
- To ensure that all reports and letters to Head Office, the National Bank of Cambodia and relevant external parties are properly completed and submitted on time.
- To ensure maintenance of security and cleanliness of the Branch premises to promote a healthy and conducive working environment.
- To assist the Branch Manager to attend to e-mails/correspondences received by the Branch. Ensures that information is disseminated to the correct parties and proper response or action is taken.
- To manage the operations of the Branch in the absence of the Branch Manager.
- To ensure proper hand-over of keys, change of combination numbers of the strong room, Cash-In-Use/Cash-In-Reserve safe in the strong room, alarm doors, outstanding matters etc to the designated relief prior to going on leave.
- Code of Conduct: Must strictly adhere to the Bank’s Code of Conduct and as also stipulated in the Human Resource Policy and Procedure, taking immediate action to stop and report to senior management and Internal Control any violations or other misconduct. Clean hands are compulsorily required at Chief Bank.
- Staff Management Functions
- To communicate clearly the guidelines, procedures and standard of performance for the staff of the Branch ensuring group satisfaction and to stimulate staff achievements.
- To evaluate fairly and regularly provide feedback on performance of staff to the Branch Manager and communicate to the staff the results of their performance.
- Based on performance and behavior of staff, to recommend promotion increment, awards or disciplinary action where appropriate.
- To initiate and entertain regular participative meetings with the officers and staff of the Branch to ensure improvement of efficiency and effectiveness of operations and maintenance of good management-staff relations.
- To ensure proper training of staff for achievement of high standard of performance and staff’s knowledge and capacity.
- To keep the Branch Manager informed of the suggestions for improvement of the Branch, the need for training and problems encountered by staff in the Branch.
- To ensure leave applied by staff in the Branch are within their entitlement and does not disrupt the smooth running of operations and administration of the Branch.
- Other Duties
- To perform any other duties as assigned by Management from time to time.
Branch Manager
Position Summary Expectations - Duties, Responsibilities
Responsible to Head of Branch Management
- Overall Responsibilities
- Responsible for the smooth running of the Branch’s daily operations.
- To plan, organize, direct and control the operations and administration of the Branch in accordance with Head Office guidelines, procedure and instructions to achieve organizational goals.
- To be In-Charge of the promotion and marketing of deposits, loans, and other banking business of the Branch and ensure that the business targets are met.
- To ensure that the anti-money laundering regulations are adhered to.
- To brief or attend to new and existing bank’s products/loan schemes to reach out to all levels of staff in the Branch.
- Responsible as a Relief Branch Anti-Money Laundering officer (BAMLO) and ensures that the anti-money laundering regulations are adhered to.
- Authority
- Signing authority and authority to act on behalf of the Bank in accordance with operational instructions, authorized signature book and as empowered by the Management.
- Relationship
- To maintain a good rapport with all staff of the Branch through regular group discussions to ensure efficiency of operations, administration and good staff relations.
- To maintain a good rapport with customers.
- To keep abreast with government economic, monetary and fiscal policies, local and world economic trends, relevant laws, rules and regulations of the National Bank of Cambodia, Association of Banks in Cambodia, company policies, Head Office instructions and guidelines for business and staff management.
- Standard of Performance
- To maintain efficiency and effectiveness in the management and operations of the Branch within the approved budget.
- To effectively utilize staff for the accomplishment of the goals and objectives of the Branch through their respective roles.
- To promote and maintains the good image of the Bank at all times.
- To maintain good staff discipline, good staff relations and industrial harmony in the Branch.
- Projection and promotion of good service attitude by adhering to all quality service standards set by the Bank and through active listening to the voice of the customers.
- Operative Duties
- To ensure internal controls in accordance with the Bank’s guidelines and procedures are properly implemented and monitored by conducting regular/random surprise checks in order to minimize financial and operational risks.
- To ensure the compliance with the anti-money laundering regulations by creating awareness of its policies and procedures and providing proper training to staff at the Branch.
- To assist in detecting/recognizing and monitoring suspicious transactions and ensure that reporting procedures are observed.
- To sign/counter-sign all cash cheques, payments vouchers and reports from the various departments.
- To review regularly the performance of the Branch in particular customer service and ensure that customers’ business needs/enquiries/complaints are attended to expeditiously to meet the service standard and quality of the Branch.
- To promote the Bank’s products to meet the business targets set for the Branch.
- To check and monitor cash holding of the Branch to ensure that it is within the approved limit.
- To ensure all bills are paid by the Branch within the time frame given.
- To ensure that all reports and letters to Head Office, the National Bank of Cambodia and relevant external parties are properly completed and submitted on time.
- To ensure maintenance of security and cleanliness of the Branch premises to promote a healthy and conducive working environment.
- To assist the Branch Manager to attend to e-mails/correspondences received by the Branch. Ensures that information is disseminated to the correct parties and proper response or action is taken.
- To manage the operations of the Branch in the absence of the Branch Manager.
- To ensure proper hand-over of keys, change of combination numbers of the strongroom, Cash-In-Use/Cash-In-Reserve safe in the strongroom, alarm doors, outstanding matters etc to the designated relief prior to going on leave.
- Code of Conduct: Must strictly adhere to the Bank’s Code of Conduct and as also stipulated in the Human Resource Policy and Procedure, taking immediate action to stop and report to senior management and Internal Control any violations or other misconduct. Clean hands are compulsorily required at Chief Bank.
- Staff Management Functions
- To communicate clearly the guidelines, procedures and standard of performance for the staff of the Branch ensuring group satisfaction and to stimulate staff achievements.
- To evaluate fairly and regularly provide feedback on performance of staff to the Branch Manager and communicate to the staff the results of their performance.
- Based on performance and behavior of staff, to recommend promotion increment, awards or disciplinary action where appropriate.
- To initiate and entertain regular participative meetings with the officers and staff of the Branch to ensure improvement of efficiency and effectiveness of operations and maintenance of good management-staff relations.
- To ensure proper training of staff for achievement of high standard of performance and staff’s knowledge and capacity.
- To keep the Branch Manager informed of the suggestions for improvement of the Branch, the need for training and problems encountered by staff in the Branch.
- To ensure leave applied by staff in the Branch are within their entitlement and does not disrupt the smooth running of operations and administration of the Branch.
- Other Duties
- To perform any other duties as assigned by Management from time to time.
Deputy Relationship Manager
Expectations - Duties, Responsibilities
- Overall Responsibilities:
- To be responsible for achieving the business growth for the bank within the assigned segments.
- To grow the portfolio, develop, and implement appropriate tactics as well as strategies to assist the banking business.
- To proactively manage the assigned portfolio and meet the clients’ expectation and retention.
- To assist relationship manager in planning, organizing, directing and controlling the marketing and sales department smoothly, and ensure that the business targets are met.
- To assure compliance with all applicable banking regulations, bank policies and procedures including but not limited to the Bank Secrecy Act/Anti Money Laundering Program and Information Systems Security Policies.
- To ensure that the work assigned by Management or designated is properly carried out in accordance with Management’s guidelines, procedures and instructions.
- Relationship:
- To maintain a good rapport with all staff of the bank through regular group discussions to ensure efficiency of operations, administration and good staff relations.
- To maintain a good rapport with customers.
- Operative Duties
- To develop and manage a portfolio of business or corporate, nonprofit (NGOs) and personal client relationships, with the relationships including deposits, loans, trade, cash management, credit card and/or other services as appropriate.
- To function as the primary bank contacts for clients and provide clients with overall positive relationships with the bank.
- To develop new clients and manage client relationships. This involves prospecting for cliental bases through outbound telephone and in-person calling; attendance at networking groups and events; to promote the bank’s products and services to meet the business targets set.
- To provide customers with easy and friendly banking experiences, which identify and meet customers’ wants.
- To provide full supports in implementing, retaining and growing the customer base, achieving bank sales targets, sustaining and increasing profitability by leveraging customer/network referrals to ensure effective business development.
- To involve working with the Bank’s operations team with all branches to set up clients’ new accounts such as FD, SA, CA, IA and working with existing clients on an ongoing basis to assure that the Bank is providing them with extraordinary service, and to identify any additional business opportunities from those clients.
- To assist relationship manager in running marketing campaign or activities of the bank.
- To assist relationship manager in proposing and managing marketing budgets.
- To be responsible for keeping the relationship manager and/ or other executives informed on all matters that may be of importance to the bank including its current performance and progress so on.
- To assist relationship manager in leading, guiding, directing, and evaluating the work of other colleagues under direct supervision including depending on the organization’s reporting structure; work with them to cross-sell bank’s products and services, and network with other professionals in the community for the purpose of bringing new business clients to the bank.
- To represent the bank for civic and professional association responsibilities and activities.
- Code of Conduct: Must strictly adhere to the Bank’s Code of Conduct and as also stipulated in the Human Resource Policy and Procedure, taking immediate action to stop and report to senior management and Internal Control any violations or other misconducts. Clean hands are compulsorily required at Chief Bank.
- Other Duties
- To perform any other duties as assigned by Management from time to time.
Relationship Manager
Expectations - Duties, Responsibilities
- Overall Responsibilities:
- To be responsible for achieving the business growth for the bank within the assigned segments.
- To grow the portfolio, develop, and implement appropriate tactics as well as strategies to assist the banking business.
- To proactively manage the assigned portfolio and meet the clients’ expectation and retention.
- To assist senior relationship manager in planning, organizing, directing and controlling the marketing and sales department smoothly, and ensure that the business targets are met.
- To assure compliance with all applicable banking regulations, bank policies and procedures including but not limited to the Bank Secrecy Act/Anti Money Laundering Program and Information Systems Security Policies.
- To ensure that the work assigned by Management or designated is properly carried out in accordance with Management’s guidelines, procedures and instructions.
- Relationship:
- To maintain a good rapport with all staff of the bank through regular group discussions to ensure efficiency of operations, administration and good staff relations.
- To maintain a good rapport with customers.
- Operative Duties
- To develop and manage a portfolio of business or corporate, nonprofit (NGOs) and personal client relationships, with the relationships including deposits, loans, trade, cash management, credit card and/or other services as appropriate.
- To function as the primary bank contacts for clients and provide clients with overall positive relationships with the bank.
- To develop new clients and manage client relationships. This involves prospecting for cliental bases through outbound telephone and in-person calling; attendance at networking groups and events; to promote the bank’s products and services to meet the business targets set.
- To provide customers with easy and friendly banking experiences, which identify and meet customers’ wants.
- To provide full supports in implementing, retaining and growing the customer base, achieving bank sales targets, sustaining and increasing profitability by leveraging customer/network referrals to ensure effective business development.
- To involve working with the Bank’s operations team with all branches to set up clients’ new accounts such as FD, SA, CA, IA and working with existing clients on an ongoing basis to assure that the Bank is providing them with extraordinary service, and to identify any additional business opportunities from those clients.
- To assist senior relationship manager in running marketing campaign or activities of the bank.
- To assist senior relationship manager in proposing and managing marketing budgets.
- To be responsible for keeping the senior relationship manager and/ or other executives informed on all matters that may be of importance to the bank including its current performance and progress so on.
- To assist senior relationship manager in leading, guiding, directing, and evaluating the work of other colleagues under direct supervision including depending on the organization’s reporting structure; work with them to cross-sell bank’s products and services, and network with other professionals in the community for the purpose of bringing new business clients to the bank.
- To represent the bank for civic and professional association responsibilities and activities.
- Code of Conduct: Must strictly adhere to the Bank’s Code of Conduct and as also stipulated in the Human Resource Policy and Procedure, taking immediate action to stop and report to senior management and Internal Control any violations or other misconducts. Clean hands are compulsorily required at Chief Bank.
- Other Duties
- To perform any other duties as assigned by Management from time to time.
