Data Entry & Client Support Officer
Position Circumstances
- Career Category: Customer Service/Support, Communications
- Schedule:Full-time
- Salary: $350 - $450 Negotiable
Publish accurate job ads from the Service Request Gateway quickly, work with clients until their ads are approved, and help Customer Service when needed.
Duties & Responsibilities:
- Post job ads and other announcements promptly once the client confirms, using the editable mockup template.
- Check, edit, update or delete Self Service and classified ads for accuracy, format and posting policy.
- Send draft links for client approval, apply changes, then publish ads live.
- Help clients who get stuck in the Service Request Gateway and advise on the right service option.
- When a CS Officer is absent and inquiries are busy, help with live chat, Telegram, phone and Facebook inquiries and Service Request Gateway onboarding.
- Share jobs and announcements on social media as required.
- Coordinate with the team and other sections; report errors or system issues that block work.
- Other tasks assigned by management.
Benefits:
- Allowance – Festival Bonus (Khmer New Year & Pchum Ben)
- Allowance – Overtime
- Facilities – Locker and Shower
- Facilities – Safe & Clean Working Conditions
- Insurance – Private Health
- Paid Leave – Maternity / Paternity
- Paid Leave – Annual
- Paid Leave – Family (maternity/paternity/elder care)
- Paid Leave – Illness
- Policy – No Harassment or Discrimination
- Policy – Provident Fund / (NSSF)
- Support Service – Free Health Checkups
- Support Service – On-site Rest Area or Nap Room
- Working Hours – Flexible
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Good
Qualifications:
- Bachelor's Degree in English, Marketing or Communication major is preferred
Work History:
- Data entry or customer service for 2 years is preferred
Skills & Knowledge:
General & Technical Skills
- Fast, accurate typing in English and Khmer Unicode
- Good skills in Word, Excel, email and web browsers
- Able to verify data and correct errors
Soft Skills
- Friendly attitude
- Confident with clients by phone, chat and in person
- Strong attention to detail
