Data and Reporting Officer
Position Summary Expectations - Duties, Responsibilities
Note: For Cambodian applications Only
This position is required to support the fundraising teams, both in Phnom Penh and across international offices, with a strong focus on data management across key systems.
Key liaison: Fundraising Team, Salesforce Analyst, Local and International Office Staff
Report to: Program Manager-Technology
Manage: N/A
Remunerations
CCF provides successful candidates a competitive salary and benefits based on job and potential. The successful candidate will become part of an integrated team working together as ONE CCF.
- Reporting
- Daily/weekly reporting e.g. financial, campaigns, supporter activity, outstanding tasks or actions
- Provide notifications and updates to team and international offices e.g. new donors or large donations
- Support the team with ad-hoc reporting or data requests
- Donation entry and processing
- Routinely run reports and extract data from bank accounts and/or payment gateways
- Transform and load data into Salesforce via bulk load and/or manual processing
- Reconcile Salesforce and 3rd party platforms back to bank accounts and/or payment gateways
- Assist with donation receipting, acknowledgements and/or thank you messages
- Assist with sending of tribute (in-honor of/memory of) notifications
- Assist with in-kind gift tracking and data entry
- Follow up failed transactions or payment issues with relevant teams
- Campaign support
- Create Salesforce campaigns and tracking codes
- Create custom URLs for tracking and measurement
- Create campaign pages and/or forms for campaigns
- Arrange thank you messages and/or notifications post-campaign
- Support data processing for peer-to-peer campaigns and events arranged by supporters
- Salesforce data management
- De-duplicating contacts and accounts, confirming correct details with offices
- Maintaining supporter information e.g. new addresses and/or phone numbers submitted when donations or other webforms are processed
- Monitoring and addressing data quality issues
- Visibly ethical and able to demonstrate CCF values in day-to-day work;
- Bachelor Degree in Computer Science, IT or related fields;
- Experiences in data entry and reconciliation processes;
- Experience working with different databases and/or systems to extract, transform and/or load data;
- Knowledge of using Salesforce, website CMS platforms and/or payment gateways is useful;
- Strong written and verbal communication skills both Khmer and English;
- Excellent proficiency in use MS Excel;
- Ability to work on multiple projects at once while meeting tight deadline;
- All staff need to undergo a working with Children screen.
