Customs House Brokerage Product Focal/Lead
Position Summary Expectations - Duties, Responsibilities
Business Unit Maersk LnS Cambodia
WE OFFER
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high-paced environment You will get to focus on creating valuable relations with current and new customers and work with
highly professional teams in an environment where you will be valued, recognized and well-rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
- This role is an exciting position where you will ensure our Customs House Brokerage product is strongly positioned in the Cambodian market. The incumbent needs to work closely with a variety of stakeholders, inclusive of customs officers, Intermodal teams, Legal desks, compliance teams and sales colleagues. The incumbent must have the ambition to achieve expected cost optimization, sales revenue, business compliance and high customer satisfaction.
- Act as focal point to coordinate between parties (Intermodal, Customs officers, Suppliers, Customer service, Sales, Product, Procurement etc.) to ensure an effective Customs Clearance process is in place
- Work closely and collaboratively across functions toward the customer’s requirements; product development and the company’s strategy
- Act as the focal point to cascade down all customs laws and regulations, announcements and any change to Intermodal, Product and Sales
- Ensure our Product is fit to deliver our promise to Customers, meeting KPIs, SLA, SOP/IOP in a compliant way
- Ensure high compliance with legislative requirements and organizational rules and policies
- Engage and build a strong connection with customs, ensure we work collaboratively & make an effort to improve the lead time of customs document processing and clearance
- Drives the gathering & analysis of market and competitor research, to determine potential product ideas which can be explored to solve a market gap or problem.
- Discover and develop new product offerings and lead their launch strategies along with Sales and Operation teams.
- Manage & renovate existing product offerings to extract full growth potential during different stages of the product life cycle.
- Product Pricing Strategy
- Support Finance with volume forecasting and monthly/ yearly budget preparations
- Product training to Sales/Commercial Teams
- Provide the training/sharing upon the requirements from Product/Sale
- Bachelor's Degree if preferred.
- Strong experiences in relevant industries (logistics, transportation, shipping…).
- Strong experience in the customs house brokerage process
- Qualified Customs House Brokerage License is preferable.
- Be able to engage teams from different working sites ensuring they work collaboratively to achieve common objectives.
- Proven ability to be able to work under pressure and strong ownership.
- Ambitious and result-oriented, self-starter with initiative and strong drive.
- Possess excellent communication, negotiation, stakeholder management, time management, root cause problem-solving (RCPS) and presentation skills.
- Network/contacts within the international/local logistics industry/ local authorities.
- English proficiency: The position requires excellent written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.
- Computer literacy
Customer Service Agent
Position Summary Expectations - Duties, Responsibilities
The position is for 1 Year Contract
Business Unit Maersk (Cambodia) Ltd.
Purpose:
To deliver operational excellence in cargo consolidation and the effective management of origin shipment documentation management, client relationship management, and proactive stakeholder communication is delivered to the highest possible standard, and that continuous improvements are suggested and delivered.
- Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management and more.
- Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.
- At the top of this career stream, individuals work independently and apply standards yet can also make departures from established processes to resolve problems.
- A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.
- Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.
- Professional Experiences
- 1-2 Year Knowledge on Import Field of Shipping Line or Logistics.
- Understanding the procedures of import shipment handling.
- Import documentation
- Related Procedures of terminal, customs, etc
- Invoicing, statement, and detention related.
- Skills and Others
- Flexibility in terms of the scope and responsibilities of the job
- Good at communication
- Good at managing customer experience
- Problems solving ability
- Multi-tasks
- A team Player who are able to work as a team to deliver team's goal.
- Computer skills (outlook, Microsoft Word, Excel)
- Writing skill (short, clear and simple for reader to understand)
- Time management
