Customer Service Supervisor
Position Summary Expectations - Duties, Responsibilities
Corporate Unit: Cambodia
Reporting to: Head of Operations
About the Position
The core purpose of this role is to provide consistent, high quality customer service for customers in Operation department.
- Lead and manage the team to focus on the key Customer Service Drivers.
- Fully understand all contracts and charge structures including surcharges, additional charges and accessorial
- charges to ensure the company delivers on its promises and takes every opportunity to up sell and receive value for all services provided.
- Ensure proper implementation of new clients or new programs.
- Ensure and monitor all bookings with vendors/shippers are executed on time.
- Plan and coordinate with vendors/shippers.
- Ensure that the Customer service teams send timely quotations to the Customer.
- Monitor responsiveness on Query Resolution with shippers/Customers.
- Monitor data integrity of systems.
- Responsible for cross sell/up sell, customer retention.
- Follow up on the outstanding bookings & query resolution.
- Monitor, record and report the performance of team members.
- Work with the Commercial team to establish and strengthen customer relationships.
- Ensure ocean freight operation is accordance to corporate standard procedure and guideline
- Promote teamwork spirit and cross division with effective communication
- Other tasks assign by Head of Department.
- Bachelor’s degree in management or any related fields such as transport, logistics, supply chain etc.
- At least 2-3 year experience in managing small Operations / Customer service teams with minimum 4 year experience in the Logistics sector
- Good command of English, Chinese is a plus
- Entrepreneurial mindset
- Good knowledge of Microsoft Office (Word, Excel, Power Point, Visio and other applications)
Field Sales
Position Summary Expectations - Duties, Responsibilities
Corporate Unit: Cambodia
Reporting to: Sales Manager
- About the Position
- Keep, develop and secure Sea Freight, Air Freight, Land Transportation and Contract Logistics business within an assigned portfolio of new and existing customers with a focus on outdoor/on-site sales activities.
- Monitors and penetrates the market to acquire new business within the assigned geographical area or targeted industry segments.
- Measured against defined outdoor sales KPI’s, leading to volume and profitable business growth.
- Key responsibilities
- Sustain and build a strong sales pipeline with current and new customers.
- Identification of new business potential and customers according to the defined sales strategy
- Manage and nurture strong customer relationships for long-term revenue – this includes proactive customer management, engagement, identification of needs,
- Active stakeholder management and collaboration with commercial, and solution teams on RFI/RFQ/RFP, solutioning and implementation
- Identify new business opportunities for the company and cross-selling products
- Support marketing campaigns by visiting target customers
- Creation of yearly sales planning for own customer portfolio
- Accountable and ownership of sales metrics including regular reviews and preparation of sales reports
- Ensure agreed DSO/overdue levels are in control; work with credit control team on managing and recovering account receivables
- Minimum bachelor’s degree in sales/marketing or any related fields such as logistics and supply chain management etc.
- Minimum 1-2 years of relevant working experience, experience with logistics and freight forwarding business will be a plus.
- Entrepreneurial mindset
- Strong sales competencies such as Strategic Selling Skills, Strategic Account Management Skills, Customer-centric, Presentation and Negotiation Skills
- Result oriented.
- Analytical skills to solve complex problems
- Strong writing and oral communication skills – competent in English language written and spoken. Can speak Chinese is a plus.
- Good knowledge of Microsoft Office (Word, Excel, Power Point, and other applications)
Chinese Field Sales
Position Summary Expectations - Duties, Responsibilities
Corporate Unit: Cambodia
Location: Phnom Penh
Reporting to: Sales Manager
- About the Position
- We are seeking a dynamic and driven Sales Team with a strong understanding of the Chinese market to expand our customer base and foster strong client relationships.
- The ideal candidate will be responsible for identifying new business opportunities, building and maintaining relationships with Chinese-speaking customers, and achieving sales targets.
- Keep, develop and secure Sea Freight, Air Freight, Land Transportation and Contract Logistics business within an assigned portfolio of new and existing customers with a focus on outdoor/on-site sales activities.
- Monitors and penetrates the market to acquire new business within the assigned geographical area or targeted industry/Chinese segments.
- Measured against defined outdoor sales KPI’s, leading to volume and profitable business growth.
- Key responsibilities
- Identify, pursue, and secure new business opportunities within the Chinese-speaking customer segment.
- Develop and execute sales strategies tailored to Chinese clients.
- Manage and nurture strong customer relationships for long-term revenue – this includes proactive customer management, engagement, identification of needs,
- Active stakeholder management and collaboration with commercial, and solution teams on RFI/RFQ/RFP, solutioning and implementation
- Identify new business opportunities for the company and cross-selling products
- Support marketing campaigns by visiting target customers
- Creation of yearly sales planning for own customer portfolio
- Accountable and ownership of sales metrics including regular reviews and preparation of sales reports
- Ensure agreed DSO/overdue levels are in control; work with credit control team on managing and recovering account receivables
- Minimum bachelor’s degree in sales/marketing or any related fields such as logistics and supply chain management etc.
- Minimum 1-2 years of relevant working experience, experience with logistics and freight forwarding business will be a plus.
- Entrepreneurial mindset
- Strong sales competencies such as Strategic Selling Skills, Strategic Account Management Skills, Customer-centric, Presentation and Negotiation Skills
- Result oriented.
- Analytical skills to solve complex problems
- Strong writing and oral communication skills – competent in English and Chinese language written and spoken.
- Good knowledge of Microsoft Office (Word, Excel, Power Point, and other applications)
Customer Service Associates
Position Summary Expectations - Duties, Responsibilities
Corporate Unit: Cambodia
Reporting to: Customer Service Supervisor
About the Position
A key responsibility is coordinating the entire transportation process for Import/Export by Sea freight, Air freight, inland transportation. And the operation role is to ensure the best service provided to customer as well as solution.
- To manage Import/Export shipment in operation role.
- Handling ends to end shipment process: well, understand and strictly follow customer requirement.
- Track/request invoices from shipping companies or vendor in a timely and system completeness to ensure all data key-in accuracy.
- Build strong relationships with related parties such as customers, oversea team, shipping line, airline and vendor.
- Another task assigned by Customer Service Supervisor and Head of Department
- Bachelor’s degree in management or any related fields such as transport, logistics, supply chain etc.
- Minimum 0-1 years of relevant working experience in the industry and welcome for fresh graduate.
- Good command of English, Chinese is a plus
- Entrepreneurial mindset
- Good knowledge of Microsoft Office (Word, Excel, Power Point, Visio and other applications)
