Customer Service Supervisor
Position Circumstances
- Career Category: Customer Service/Support, Admin / Supervisory
- Schedule:Full-time
- Salary: Negotiable
Reports to: Deputy CEO
Department: Business Development Department
Workdays: Monday to Friday, Saturday Mornings
Working Hours: 8:00 am – 5:00 pm, 8:00 – 12:00pm (Sat. Morning) One hour Lunch
We are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain documentation such as correspondence and operational records, and communicate promotional offers to customers.
To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates are able to perform to a high level of accuracy, and are meticulous and organized.
Duties & Responsibilities:
- Problem-solving and decision-making abilities, with the capacity to handle escalated customer issues and provide timely resolutions.
- Proficiency in using customer relationship management (CRM) software and other relevant tools for managing customer interactions and data.
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
- Strategizing and monitoring the daily activities of customer service operations.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Managing cashier coverage and customer flow to ensure proficient customer service.
- Monitoring and authenticating returns, exchanges, and voids.
- Investigating and solving customer service complaints.
- Assisting with the development and implementation of service policies, and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in a related field is preferred
Work History:
- 2+ years of work experience in a similar position. for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient computer skills.
- Proficient standard office equipment skills.
- Available to work shifts.
Soft Skills
- Outstanding communication skills, both written and verbal.
- Strong people skills.
- Excellent phone etiquette.
- Outstanding organizational skills.
Early Years Coordinator
Position Circumstances
- Career Category: Educate/Train/Teaching
- Schedule:Full-time
- Salary: Negotiable
Purpose:
- Take responsibility for the leadership and management of the Early Years
- Work with the head of school to maintain a vibrant and thriving Bromsgrove school
- Manage the performance of the Early Years teaching staff
- Ensure that quality educational programmes take place in a safe, positive and healthy learning environment
- Drive high retention and growth in pupil numbers within the Early Years and in transition to Lower Primary School
Duties & Responsibilities:
- Overall Responsibilities
- Liaise with the Head of School for strategic and effective management of the Early Years Centre.
- Promote high standards in all aspects of school life, particularly in students’ personal and academic progress
- Actively support the vision, mission, ethos, culture and policies of the Bromsgrove Cambodia
- Inspire and motivate students, teachers and other school employees
- Comply with the professional duties of the Bromsgrove Cambodia staff Code of Conduct
- Contribute to a school culture which is positive, purposeful and professional
- Engage positively in the school appraisal process and performance management arrangements
- Be committed to safeguarding and to promoting the welfare of children and young people
- Leading Learning and Teaching
- Liaise with colleagues across school to ensure smooth transition of pupils between year groups/phases
- Lead the development of a first-class learning environment that encompasses the key requirements of the Early Years Foundation Stage (EYFS)
- Coordinate the learning activities and play-based programmes for both inside and outside areas
- Employ effective and innovative methods for the collection of developmental data
- Set a model of excellence in classroom practice throughout the phase
- Plan and manage budgets to ensure phase is well resourced
- Carry out all the duties of a class teacher when necessary for cover
- Undertake a yearly cycle of self-evaluation and improvement planning on the delivery of the curriculum
- Track student progress, monitor standards of learning and teaching in order to set realistic academic targets for pupils
- Stay abreast and contribute to research relevant to the Early Years
- Seek opportunities for inter-school collaboration and moderation
- Plan the connection in the curriculum to bridge between Early Years and Lower Primary
- Developing Staff
- Lead and line manage Early Years teachers
- Lead appraisals of relevant teachers and facilitate CPD through providing training and support
- Wider responsibilities
- Coordinate curriculum timetables and rotes such as break times and assemblies and ensure staff follow the expectations and rules
- Deal proactively and in a timely manner, with parental concerns
- Build strong relationships with parents and assist in the coordination and delivery of parent curriculum meetings and/or workshops as appropriate
- Lead assemblies
- Monitor the welfare of all pupils
- Coordinate Early Years admissions
- Arrange (and sometimes provide) cover for all classes and keep records of absence
- Collegiality
- Lead by example and set high and realistic expectations in all professional matters, ensuring that all staff and pupils observe matters such as dress, behaviour, punctuality, attendance and mutual support
- Maintain a teaching load appropriate to the position, including participation in extracurricular activities as appropriate, and as agreed with the Head of School
- Ensure that staff and pupils commit to supporting learning through the school's Virtual Learning Environment (VLE) and other relevant platforms
- Take a fair and appropriate share of duties
- Together with the Head of School, manage staff disciplinary issues effectively and in a timely manner
- Communications and Public Relations
- Actively establish good relations with parents and all other visitors to the school
- Present a coherent and accurate account of the school’s performance in formats appropriate to a range of audiences
- Oversee the organisation of and attend academic parents’ evenings and be available to meet parents as required
- Oversee the production of reports.
- Communicate closely with parents and ensure that pupil progress is regularly reported, and relevant data is always available
- Support and attend all major school events
- Work to maintain effective partnerships with the community, promoting and representing the school at local, national and international level
- Operate effective communication channels throughout the school
- Safeguarding
- Take seriously the responsibility to safeguard and promote the welfare of children, and to work together with others to ensure adequate arrangements within the school help to identify, assess, and support children who are suffering harm
- Be a member of the whole school safeguarding team and Digital Subscriber Line (DSL) for Early Years
- Ensure the ongoing Health & Security for all Early Years stakeholders
- Other Responsibilities
- Take on whole school leadership duties as a member of the whole school leadership team as appropriate by negotiation with the Head of School
- Undertake other reasonable duties as requested by the Primary School Principal and any duties that the Head of School deems necessary for the effective operation of the Bromsgrove Cambodia
Expected Profile of Candidates
Work History:
- Senior leadership experience or equivalent responsibility for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Appropriate degree, with UK PGCE, or other teaching qualification giving QTS or equivalent
- Evidence of relevant and challenging continuing professional development
- Working knowledge of the National Curriculum of England including EYFS
- Experience in teaching learners with diverse needs, especially English as an Additional Language (EAL) in early childhood/ primary school stage
- Experience in managing the performance of staff, especially senior or middle level managers
- Experience in highly effective relationship management with a variety of stakeholders
- Experience or clear understanding of early childhood/ Lower School Stage leadership in an international school environment
- Knowledge of international accreditation, inspection and evaluation frameworks
- Knowledge and understanding of child development and its impact on behavior
- Knowledge and understanding of positive behaviour management of students and evidence effective practice in a range of settings
Soft Skills
- Have the ability and willingness to inspire others; leading by example, role modelling the school’s vision statement: Leadership for a better world
- Be a role model for the Bromsgrove Staff Code of Conduct
- Be flexible and capable of managing change and instilling high standards
- Be highly motivated, ambitious and collaborative and willing to take the initiative
- Have high levels of honesty and integrity in aspects of their role
- Demonstrate empathy, humility and genuine care about staff and pupils, taking time to support, guide and motivate them
- Be able to think strategically and drive improvements in pupil welfare and their wider learning experiences
- Have excellent organisational, communication and interpersonal skills
- Demonstrate strategic leadership and the ability to lead and manage a team to deliver the school development plan effectively
- A clean enhanced Disclosure and Barring Services check or police check and no question regarding suitability to work with children.
School Counsellor
Position Circumstances
- Career Category: Social Work, Educate/Train/Teaching, Community Development, Rural development
- Schedule:Full-time
- Salary: Negotiable
Working Day: Monday to Friday
Start Day: 10 August 2026
Purpose:
Contribute to the work of the School’s pastoral and student support teams by providing expert counselling and support to individual students and groups of students to help them to overcome emotional, personal and social barriers to learning and well-being.
Duties & Responsibilities:
- Overall Responsibilities
- Provide counselling support for students by:
- In collaboration with the pastoral supervisors or leaders to evaluate the needs of referred students and determine the correct level of support that is required for each one.
- Managing a caseload of students who require confidential one-to-one counselling or therapeutic group work, ensuring that support is provided in a timely and time-bonded manner.
- Identifying next steps for students for whom the school has worked and who require further support.
- Maintaining accurate and detailed records of work undertaken with each student.
- Building positive relationships with the parents of students who are receiving support.
- Being a visible and known member of the staff community to students across the Bromsgrove Cambodia such that they are aware of the support available.
- Support the work of pastoral teams by:
- Developing schemes of learning for identified students to support positive mental health, well-being and barriers to learning.
- Proactively supporting the pastoral program through the delivery of assemblies that address issues related to well-being, emotional resilience and self-confidence, among other agreed topics.
- Being a source of informal support and provide formalised training for teaching and support staff that are providing support to students.
- Contributing to the pastoral daily operations by ensuring that all students that visit the team are dealt with professionally and are able to return to lessons, if appropriate, following an evaluation of their needs.
- Any other actions that are deemed necessary by the Head of School or pastoral supervisor or leaders in order to develop Therapeutic input and provision at Bromsgrove Cambodia.
- Professionalism
- Proactively and accurately reporting safeguarding concerns.
- Maintaining an expertise in issues such as mental health well-being and counselling strategies in order to be able to provide expert support to the students.
- Maintaining confidentiality, except in those circumstances outlined by British Association for Counselling and Psychotherapy (BACP) / School safeguarding.
- Maintaining high standards of professional practice, complying at all times with counselling regulatory body guidelines and pastoral team expectations.
- Attending supervision, training courses and team meetings as required.
- Welfare and Discipline Matters
- Handle sensitively and in line with Pastoral Team guidelines and expectations and the safeguarding policy the support of students with social, emotional, behavioural, and mental health needs.
- Leadership in Action
- Proactively participate in the well-being and therapeutic direction across the Whole School in close collaboration with key stakeholders.
- Professional Development
- Seek out opportunities for professional development to support the role.
- Actively engage in CPD opportunities within the School/Family of Schools.
- Collegiality
- Attend meetings designed to share information necessary for the smooth running of the school and the successful delivery of its programmes regarding students that are/may require counselling input.
- Behave at all times in a manner befitting a role model for the students at the school and in a manner that brings only respect to colleagues and the reputation of the Bromsgrove Cambodia.
- Safeguarding
- Take seriously the responsibility to safeguard and promote the welfare of children, and to work together with others to ensure adequate arrangements within the school help to identify, assess, and support children who are suffering harm.
- Ensure the ongoing Health & Security for all Bromsgrove Cambodia stakeholders
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in In Counselling, Social Work, Human Services. Play Therapy or relevant degree or certification in a counselling field.
Skills & Knowledge:
General & Technical Skills
- Experience of working in a school environment.
- Experience of working and liaising with other agencies and with a diversity of client groups.
- Experience of organising workshops and providing training to others.
- Relevant experience in a helping profession, either paid or voluntary.
- Highly developed counselling skills through education and experience
- A clear and demonstrable grasp of theoretical bases underpinning the process of counselling.
- The ability to show how the above informs the applicant’s approaches to counselling across the spectrum of human development.
- A thorough knowledge of Child Protection and safeguarding in Cambodia.
- Familiarity with SEND.
- Possess an understanding of the key issues impacting on young people’s lives today.
- Understanding of Child Development
- Ability to liaise as necessary with other agencies and individuals to help effect positive change based on the issues raised by clients.
- Committed to the concept of inclusive education and high expectations and achievements for all pupils.
Soft Skills
- Maintain a client centred approach, be approachable.
- Enthusiasm for working with children and young people.
- A mature and non-judgemental outlook.
- Problem Solver.
- Excellent communication and listening skills.
- Child Protection and Safeguarding certification.
- Patience, tolerance and sensitivity.
- Culturally Sensitive.
- Critical Thinking Skills.
- Computer skills
- Systematic record keeping.
- Able to work well under pressure, exercise thoughtful judgement and display sensitivity.
- A clean enhanced Disclosure and Barring Services check or police check and no question regarding suitability to work with children.
Office Intern
Position Circumstances
- Career Category: Internship, Admin / Supervisory, Educate/Train/Teaching
- Schedule:Full-time
- Salary: Negotiable
Reporting to: Head of Learning Assistant and Student Affairs
Department: Academic Operation
Contract Type: Full-Time / On-site
Working Day: Monday to Friday & Saturday Morning
Working Hours: 8:00 am – 5:00 pm & 8:00 am – 12:00 pm
Role Overview: The Office Intern will support the operation and academic Department. This role offers hands-on experience in education administration, communication, and data management, dealing with students and teachers, administrative work and academic support.
Duties & Responsibilities:
- Key Responsibilities:
- Managing filing system.
- Recording information as needed.
- Updating paperwork, maintaining documents, and word processing.
- Helping organize and maintain office common areas.
- Performing general office clerk duties and errands.
- Coordinating events as necessary.
- Maintaining supply inventory.
- Maintaining office equipment as needed.
- Experience as a virtual assistant.
- Creating, maintaining, and entering information into databases.
- Report Preparation:
- Prepare and Submit weekly reports to Head of Learning Assistant and Student Affairs
Benefits:
- Gain insight into administrative work and work ethics
- Develop professional skills in project management and data analysis
- Network with professionals and staff
- Mention any perks: flexible hours, mentorship, travel opportunities, etc.
Expected Profile of Candidates
Qualifications:
- Undergraduate Degree in Relevant field
- Bachelor's Degree
Skills & Knowledge:
General & Technical Skills
- Detail-oriented with basic data management or administrative experience
- Proficiency in MS Office/G-Suite, CRM tools, or social media is a plus.
Soft Skills
- Strong communication skills (written and verbal)
- Comfortable interacting with diverse audiences
- Passion for higher education and student success
អ្នកបើកបរឡាន
បរិយាកាសមុខតំណែង
- ប្រភេទការងារ: ផ្នែកបើកបរ/ដឹកជញ្ចូន
- ពេលវេលា:ការងារពេញម៉ោង
- ប្រាក់ខែ: អាចចរចាបាន
ករណីកិច្ច និងការទទួលខុសត្រូវ:
- ផ្នែកបើកបរ
- បើកបររថយន្តដែលបានកំណត់ឲ្យដោយប្រធានផ្នែក។
- ទទួលខុសត្រូវចំពោះច្បាប់ដោយបើកបរគោរពច្បាប់ចរាចរដែលបានកំណត់ រួមទាំងការប្រើប្រាស់ល្បឿនយានយន្ត និងច្បាប់ផ្សេងៗដែលពាក់ព័ន្ធដល់ចរាចរឲ្យបានត្រឹមត្រូវ។
- កត់ត្រាប្រចាំថ្ងៃនូវរាល់ការប្រើប្រាស់រថយន្ត ចំងាយប្រើប្រាស់ រួមទាំងរបាយការណ៏ដែលទាក់ទងទៅនឹងផ្នែកថែទាំនិងជួសជុលផងដែរ។
- ត្រួតពិនិត្យប្រចាំនូវបច្ចេកទេសរថយន្តទៅតាមលំដាប់ ដូចជាសម្ពាធខ្សល់កង់ ខ្សែពាន អាគុយប្រេងម៉ាស៊ីន ហ្រ្វាំង។ល។
- ត្រូវចេះប្រើប្រាស់ខ្សែក្រវ៉ាត់សុវត្ថិភាពក្នុងរថយន្ត ព្រមទាំងណែនាំដល់អ្នកដំណើរឲ្យចេះប្រើប្រាស់ផងដែរ
- ជួយលើកដាក់ទំនិញចេញចូលរថយន្តរាល់ពេលដែលអ្នកដំណើរមាន
- ការថែទាំអាគារ ការិយាល័យ និងជួសជុល
- ត្រូវប្រាកដថាអាគារការិយាល័យទាំងមូលត្រូវស្អាត មានសុវត្ថិភាព និងថែរទាំត្រឹមត្រូវ
- ផ្លាស់ប្តូរ និងជួសជុលជាបន្ទាន់នូវការបែកបាក់ខូតខាត ធ្លុះធ្លាយតូចតាច ។ល។
- ត្រូវប្រាកដថារាល់ម៉ូទ័របូមទឹក និងប្រព័ន្ធផ្គត់ផ្គងដំណើរការបានល្អ និងប្រក្រតី
- កិច្ចការងារដទៃទៀតដែលបានស្នើរសុំឲ្យធ្វើដោយប្រធាន និងភ្ញៀវដែលធ្វើដំណើរជាមួយផង
ប្រភេទនៃបេក្ខជនដែលបានរំពឹងទុក
កម្រិតវប្បធម៌:
- មធ្យមសិក្សាទុតិយភូមិ ឬបាក់ឌុបវិទ្យាល័យ
ប្រវត្តិការងារ:
- មានបទពិសោធន៍ការងារក្នុងការបើកបររថយន្ត ឬស្មើ រយៈពេល ២ ឆ្នាំ យ៉ាងតិច
ជំនាញ និងចំណេះដឹង:
ជំនាញទូទៅ និងបច្ចេកទេស
- មានអាជ្ញាប័ណ្ណបើកបរប្រភេទ “ឃ១” ឡើងទៅ
- សមត្ថភាពក្នុងការបំពេញការងារថែទាំផ្សេងៗសម្រាប់ប្រព័ន្ធអគ្គិសនី និងថែទាំអគារ
