Customer Service (2 Positions)
Position Circumstances
- Career Category: Banking / Finance, Customer Service/Support, Accounting
- Schedule:Full-time
- Salary: Negotiable
Sex: Male/Female
Age: 18 ~ 35
Duties & Responsibilities:
- Assist customers in handling account opening、customer due diligence, etc.
- Adhere to all relevant compliance requirement including FATCA, KYC and world-check screening
- Handling customers’ cash and non-cash business including deposit, withdrawal, transfer, remittance, etc
- Be responsible for counting, storing and handing over cash to ensure cash safety.
- Taking a prompt action to customer to that the customer’s problem have been resolved on time.
- Accurately enter customer information and business date to ensure the accuracy and completeness
- Assist direct supervisor in preparing various daily, weekly, and monthly customer service reports including account opening, account closing,
- Handling tasks assigned by Manager.
Expected Profile of Candidates
Languages:
- Chinese - Simplified is preferred
Qualifications:
- Bachelor's Degree in or university student majors in Finance、Accounting etc is preferred
Skills & Knowledge:
General & Technical Skills
- Ability to Communicate in Chinese is preferred.
- Customer Service working experience are preferred
- Possess computer skills (Ms. Word, Excel, etc.)
Soft Skills
- Have good communication skills、positive work attitude, manage customers with integrity, and high degree of cooperation with management.
