Customer Service
Position Summary Expectations - Duties, Responsibilities
REPORT TO : Customer service leader
Working Schedule : Mon - Fri (7:00-16:00); SAT (7:00-12:00)
JOB DESCRIPTION
Perform day to day customer service related tasks including receiving sale order from customers and/or sales team, handling customer feedback and solving problem in order to ensure a smooth process and meet delivery cut off schedule.
- Receive customers’ orders from Sale team and/or from customers directly, create Sale Orders (SO) in SAP.
- Co-ordinate with the internal teams (Sale/Commercial/Warehouse/Finance) to proceed smoothly the whole process of a Sale Order.
- Actively call customers to propose new products and/or promotion products.
- Receive customers’ complaints and co-ordinate with other internal teams to handle until it is solved.
- Ensure good performance on Customer Service related elements such as on-time SO creation, SO accuracy, Customer satisfaction.
- Ensure all credit notes are completed within the deadline as procedure.
- Perform ad-hoc tasks as requested by management team.
- Support and follow COD customer.
- University graduate in Accounting and Finance.
- Experience at least 1 year for sales admin or data entry offer
- Self-improvement, working dependently and under high pressure
- Good command on English language and good computer skills.
- Effective communication and interpersonal skills.
- Good computer skills Ms. Office (Knowledge in SAP is a plus)
- Self-improvement, able to work independently and also a good team player
- Able to work under high pressure
- Good command in English language
