Customer Relationship Executive
Position Summary Expectations - Duties, Responsibilities
Reporting Line: Head of Sales
Department/Group: Commercial/Sales
Unspecified duration contract
Purpose
The ‘CRE’ Customer Relationship Executive’s primary responsibility is to generate sales revenue for the company by promoting and selling media products and services. The CRE will work closely with the Creative, Media, Production, Social Media, and Finance departments for all projects.
Scope: Generate sales revenue from products and services offering by Sabay Digital Plus
- Study and understand all facets of the media products and services being offered
- Approach potential clients through new leads, cold calls, existing relationships, promotional events, or other means
- Attend meeting with clients to understand their needs and get the business brief
- Determine clients’ current and future advertising and marketing needs, creating customized solutions and closing sales for retained and incremental revenue
- Research to understand the brand communication of certain brands
- Develop sophisticate sales proposals
- Deliver a skilled sales pitch to potential clients, either by phone or in person, in an effort to secure a sale
- Explain the benefits and potential audience of specific media offerings to potential clients
- Offering a price and negotiating around it
- Maintains excellent relationships with all clients and look for other business opportunity
- Facilitates successful sales by collecting client information and providing order information to related departments
- Track every deal made to ensure that it is completed accurately and on time
- Attend tradeshows, or participate in industry events or trainings
- Passionate and empathetic towards the customer experience
- Self-motivated, pro-active, results-oriented professional with an ability to work with minimal direction
- Diligent/detail oriented & organized
- Possesses the ability to create, maintain and enhance customer relationship
- Knowledge of the local and international digital media market with the ability to respond effectively to market direction, client needs and competition
- Deep relationships with local advertising agencies and clients
- Ability to establish rapport, develop credibility and sell ideas to senior management
- Must have the ability to maintain a professional approach with others in job-demanding multitasking and/or project support situations
- Strong communicator that is clear, concise and tailored to various audiences both verbal and written
