Customer Care Staff (2 Positions)
- Career Category: Customer Service/Support
- Schedule:Full-time
- Salary: Negotiable
Department: Marketing
Location: Poipet City
Reports To: Customer Care Supervisor / Marketing Manager
Working Conditions
- Clinic / Hospital / Medical Center environment
- Full-time or shift-based work
Job Summary
The Customer Care Staff member is responsible for providing friendly, efficient, and compassionate service to patients and visitors. This role serves as a key contact point for inquiries, appointment scheduling, and patient support, ensuring a positive experience throughout the healthcare service process.
- Greet patients and visitors warmly and assist with inquiries.
- Answer phone calls, messages, and emails regarding healthcare services.
- Schedule, confirm, and manage patient appointments.
- Provide accurate information about medical services, doctors, treatment procedures, and pricing.
- Assist patients with registration and documentation.
- Handle complaints or concerns professionally and escalate when needed.
- Maintain patient records while ensuring confidentiality.
- Coordinate with doctors, nurses, and other departments to ensure smooth service delivery.
- Follow healthcare policies, safety, and privacy standards.
- English - Good
- Thai - Good
- High School Diploma
- Bachelor's Degree is preferred
- Experience in customer service, reception, or healthcare is an advantage.
- Good communication skills in [English or Thai].
- Basic computer and data entry skills.
- Ability to work under pressure with a polite and patient attitude.
- Customer-focused mindset
- Strong interpersonal communication
- Problem-solving ability
- Multitasking skills
- Professional appearance and attitude
Indonesian Translator (2 Positions)
- Career Category: Translation / Interpretation
- Schedule:Full-time
- Salary: Negotiable
Department: Marketing
Location: Poipet City.
Reports To: Customer Care Supervisor / Marketing Manager
Working Conditions
- Hospital / Clinic / Medical Center environment
- Full-time or shift-based
Job Summary
The Indonesian Translator is responsible for providing accurate oral and written translation services between Indonesian and Khmer/English to support Indonesian-speaking patients in healthcare facilities. The role ensures smooth communication between medical staff and patients, improving patient understanding, comfort, and overall healthcare experience.
- Provide real-time interpretation between Indonesian-speaking patients and medical staff.
- Translate medical documents, reports, prescriptions, and consent forms accurately.
- Assist Indonesian patients with registration, appointment scheduling, and hospital procedures.
- Explain medical instructions and treatment plans in clear, understandable language.
- Support customer care staff in handling inquiries from Indonesian patients.
- Maintain confidentiality of patient information and medical records.
- Coordinate with doctors, nurses, and administrative staff to ensure effective communication.
- Help improve services for international patients by providing feedback when needed.
- English - Fluent
- Indonesian - Fluent
- Khmer is preferred
- Fluent in Indonesian and English; Khmer language is an advantage.
- Proven experience in translation or interpretation (healthcare experience preferred).
- Understanding of medical terminology is an advantage.
- Good communication and interpersonal skills.
- Ability to remain calm and professional in sensitive situations.
- Willingness to work in a hospital or clinic environment in Cambodia.
- Excellent language accuracy
- Cultural sensitivity
- Active listening
- Attention to detail
- Strong ethical and confidentiality awareness
