CSO / Teller
Position Circumstances
- Career Category: Customer Service/Support
- Schedule:Full-time
- Salary: Negotiable
Duties & Responsibilities:
- Assist customers in handling account opening、customer due diligence, etc.
- Adhere to all relevant compliance requirement including FATCA, KYC and world-check screening
- Handling customers' cash and non-cash business including deposit, withdrawal, transfer, remittance, etc
- Be responsible for counting, storing and handing over cash to ensure cash safety.
- Taking a prompt action to customer to that the customer's problem have been resolved on time.
- Accurately enter customer information and business date to ensure the accuracy and completeness
- Assist direct supervisor in preparing various daily, weekly, and monthly customer service reports including account opening, account closing,
- Handling tasks assigned by Manager.
Expected Profile of Candidates
Languages:
- Chinese - Simplified - Good is preferred
Qualifications:
- Undergraduate Degree in Finance、Accounting etc
- Bachelor's Degree is preferred
Skills & Knowledge:
General & Technical Skills
- Ability to Communicate in Chinese is preferred.
- Customer Service working experience are preferred
- Possess computer skills (Ms. Word, Excel, etc.)
Soft Skills
- Have good communication skills、positive work attitude, manage customers with integrity, and high degree of cooperation with management.
Loan Recovery Officer
Position Circumstances
- Career Category: Banking / Finance, Law
- Schedule:Full-time
- Salary: Negotiable
Duties & Responsibilities:
- Report customers’ situations—such as payment history and actual conditions—to management, and promptly inform line supervisors of any issues with proposed solutions.
- Build a close relationship with customers and credit officers, and help resolve issues related to late payments or other problems
- Create strategies for resolving non‑performing loans (NPLs).
- Prepare regular reports on collection status for line supervisors
- Efficiently resolve long‑overdue debts in collaboration with management.
- Report any disputes or irregularities to management promptly.
- Monitor loan write-off collection
- Track loan arrear system timely informs responsible staff
Expected Profile of Candidates
Languages:
- English - Good
- Chinese - Simplified - Good
Qualifications:
- Bachelor's Degree in Law (LLB required).
Work History:
- Working experiences relates to credit officer and legal in financial industry for 1 to 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Good verbal and written communicate in both Chinese and English.
- Microsoft Office and Bank’s software.
Soft Skills
- Good problem solving, negotiation, interpersonal and convincing skills.
- Patience and understanding of emotions to deal with client
