Credit Officer, Senior Staff, Corporate Business Support , Office/Manager, Card Business, Head Branch Management Department, and Other

with Foreign Trade Bank of Cambodia
This job has already passed the closing date
Job Announcement

BTDC-ID: 25835
Closing Date:
 

Announcement Positions

Credit Officer (15 Positions)Senior Staff, Corporate Business Support (1 Position)Office/Manager, Card Business (1 Position)Head, Branch Management Department (1 Position)Relationship Manager (1 Position)Manager, Credit Card Office (1 Position)VIP Relationship Manager (5 Positions)Senior Staff, Performance Management (1 Position)Senior Officer, IT Business Analyst (1 Position)Senior officer, IT Project Management (1 Position)

Announcement Description

Foreign Trade Bank of Cambodia (FTB) is the first commercial bank in Cambodia, a truly local bank trusted since 1979. FTB has been providing customers with safe and reliable banking services. With the vision to be the preferred commercial bank in Cambodia, we continue supporting customer to grow and prosper while offering stable and long term career opportunities for all staff. As we are expanding the operation and building a high performing team to support our long- term sustainable growth, we are looking for highly motivated and qualified candidates to join with our “Employer of Choice Bank”

Announcement Positions

Credit Officer (15 Positions) Apply Now

  • Category: Banking / Finance
  • Type : Job Opportunity
  • Location: Phnom Penh, Siemreap Province
  • Schedule: Full-time
  • Salary: N/A

Working in Credit Department and FTB Branches, this role has prime responsibility for growing our loan portfolio by determining the financial need and providing solutions to our clients. The position has wide-ranging responsibilities, including building relationship with clients, analyzing the financial data, writing loan proposal/memo, and managing our growing loan portfolios.

Duties
  • Develop and generate sales opportunities with both new and existing customers
  • Build and maintain relationship with new and existing customers
  • Promote the Bank’s products and services among target customers
  • Meet and collect information from customers for loan applications
  • Work with new and existing customers to understand their businesses and determine options to support them
  • Perform credit analysis in accordance with the Bank’s Policies and guidelines
  • Prepare and execute loan contract and other related legal documents
  • Handle customer complaints and take appropriate action to resolve them
  • Monitor and follow up to ensure timely repayment
  • Operate in accordance with the Bank’s guidelines and policies, and in compliance with laws and regulations
  • Work closely with other team members within the Bank
  • Attend the Bank’s training program and continue self-development
  • Other duties as assigned by manager.
Requirements
  • Bachelor in Finance, Banking or related fields
  • Proven previous work experience as credit officer
  • Sound understanding of lending products and process
  • Abilities to read and analyze financial information and reporting
  • Strong desire to work in a team and deal with challenges
  • Good communication, problem solving, negotiation, relationship building and interpersonal skills
  • Cambodian national only and able to read and write Khmer
  • Computer literacy (Microsoft Office: Word and Excel) with proficient Khmer typing skill
  • English language proficiency
 

Senior Staff, Corporate Business Support (1 Position) Apply Now

  • Category: Banking / Finance, Business Administration
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Location : based on Head Office, Phnom Penh

This role is responsible for supporting and assist front line team in Business Division and customer, build good relationship with relevant stakeholders to ensure the bank's corporate business development working smoothly

Duties
  • Provide daily supports, give solutions and assist front line team in Business Division all tasks and/or issues related to customer requirements.
  • Be responsible to open account(s) for corporate, NGOs, associations, government office and state-owned enterprises, and other institutions.
  • Be responsible to support all banking transactions through Corporate App.
  • Participate with Corporate Development team to redevelop and/or to improve products/service/process flow and testing through experiences of problem solving.
  • Enhance quality of works through training by quality mentors internally and/or externally.
  • Build good relationship with relevant stakeholders including management, staff and customers at all levels to ensure that the bank's corporate business development working smoothly and having strong supportive from them.
  • Participate with relevant departments/offices to ensure that all supports and provided solutions are complied with applicable laws and regulations.
  • Implement other tasks as assigned by line manager.
Requirements
  • Bachelor’s Degree in Management, Finance and Banking, or related field.
  • At least 2-3 years of experience in related areas.
  • Good team member and leader with ability to build up rapport with departments and business units across the bank.
  • Result-oriented personality with motives to drive and achieve defined targets.
  • A strong desire to work in a team and deal with challenge.
  • Good organizational skill, time management, and team building.
  • High initiative, commitment, good communication and problem-solving skills.
 

Office/Manager, Card Business (1 Position) Apply Now

  • Category: Banking / Finance, Accounting, Business Administration, Sales / Marketing
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Location: based in Head Office, Phnom Penh

The main purpose of the Office/Unit Manager, Card Business position is mainly responsible for driving Card Product/ Services adoption rate through work with sale and marketing teams. He/she is also responsible for driving sale strategy, Card performance monitoring, collecting customer feedbacks and related issues from the field and share to related team for improvement.

Duties
  • Developing strategy for Card acquisition, and management.
  • Work with sales and marketing team on sale target and marketing related activities including campaign and promotional for Card related.
  • Manage and work closely with different sales channels to ensure progression to the assigned business targets.
  • Explore the new card products and services to feed the market need to increase the non-interest income to the bank.
  • Conduct data analytic to improve overall card business, including card acquisition, transaction, event trigger offering, etc.
  • Develop value proposition for various customer segments and provide recommendation on Card products offering for enhancement and development.
  • Perform other task as assigned by management.
Requirements
  • Bachelor degree in sales, marketing, banking & finance.
  • At least 3-year experience in Card performance management, business development at banks or MFIs.
  • Good sales and marketing skills, using data for marketing program and campaign design.
  • Be able to communicate in English language, good presentation, influencing and negotiation skills.
  • Computer skills, Microsoft Offices, Excel and email.
  • Good integrity, positive attitude, helpful, high commitment, competence and motivation.
  • Able to work independently, organized, creative and attentive etc
 

Head, Branch Management Department (1 Position) Apply Now

  • Category: Banking / Finance, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Location : based in Head Office, Phnom Penh

This role is directly responsible for leadership, giving direction to managers in planning and implementation. Defined projects create good practices to achieve goals, analyze issues related to any area and provide immediate solutions, and organize training to strengthen staff technical skills. This position manages the branch network and works with the branch managers to ensure effective day-to-day branch operations and distinguish the high performance of the branch

Duties
  • Ensure the smooth, efficiency and continuity of the operation at branches to comply with both internal and external compliance and risk management framework.
  • Ensure the operational processes at branches are effective and adequate to cope with the increasing business and transactional operations.
  • Being the driver on the continuous process improvements to ensure that the processes deployed at branches are relevant and up to date in line with the changes in the bank businesses.
  • To ensure that the related system used by branches staff are smooth and effective and other changes made to the systems are properly reviewed and tested before being deployed for operation
  • Ensure a high level of internal and external customer service
  • Introduce, implement and monitor processes to manage change, encourage team spirit and communication between departments and across all FTB branch network
  • Investigate (and correct) customer issues and complaints relating to service quality
  • Manage and oversee branch expansion
  • Encourage new branch managers to fulfill their roles more effectively.
  • Share good work-related experiences to subordinates to develop knowledge.
  • Responsible for establishing and maintaining customer-bank relationships.
  • Encourage and motivate employees to perform work to achieve common goals
Requirements
  • Bachelor’s Degree or MBA in Management, Finance and Banking, or related field.
  • At least 8-year banking experience with strong leadership in branch management.
  • A strong desire to work in a team and deal with challenge.
  • High attention to details and accuracy.
  • Practical knowledge and experience in branch management.
  • Solid skills in planning, organizing, and problem solving.
 

Relationship Manager (1 Position) Apply Now

  • Category: Communications, Banking / Finance, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

This position is for Trade Finance Sales & Financial Service

This role is directly reported to Head, FI & Corporate Banking Department, the Relationship Manager will perform the following duties:

Duties
  • Lead trade financing team to issue Letter of Credit and Bank Guarantee to target customers based on Policies of the Foreign Trade Bank of Cambodia.
  • Focus on sales annual target, with sustainable growth for the long run, through implementing effective client retention and new client acquisition strategy.
  • Build good relationship with potential customers, management and staffs, and local authorities at all levels to ensure that the bank's trade financing operation going smoothly and having strong supportive from them.
  • Ensure that cross-selling activities, such as collecting deposit, transfer, and other banking product, is widely implemented during loan process.
  • Enhance key differentiation and value proposition of the bank’s trade financing and VIP transactions to ensure customers excellence banking experience.
  • Evaluate quality of corporate officer(s) and work closely with HR to ensure that they are well-trained and having appropriate experience in trade finance techniques, lobbying skills, and business communication.
  • Initiate new trade finance-related products to ensure that trade financing activities and other services offered to customers are effective in accordance with the approved policy and complies with applicable laws and regulations.
Requirements
  • Bachelor’s Degree or MBA in Management, Finance and Banking, or related field.
  • At least 3- 5 years of experience in related areas.
  • Good team member and leader with ability to build up rapport with departments and business units across the bank.
  • Result-oriented personality with motives to drive and achieve defined targets.
  • A strong desire to work in a team and deal with challenge.
  • Good organizational skill, time management, and team building.
  • High initiative, commitment, good communication and problem solving skills.
 

Manager, Credit Card Office (1 Position) Apply Now

  • Category: Exec. / Management, Business Administration, Banking / Finance
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Location: based on Head Office- Phnom Penh

This role is responsible for leading credit card sales and operations management, including the administration, coordination, payment processing, mailings, and associated support functions.

Duties
  • Set up credit card team and implement of credit card operation including the development of credit card policy, process, procedure and UAT testing.
  • Manage the organization’s corporate purchasing card program such as the issuance, renewal, and modification; cancellation, records retention, and distribution lists; compliance issues and customer service.
  • Develops and implement marketing plan to drive credit card grow and meet business target.
  • Provide regular training to relevant stakeholders for better understanding card business and its performance.
  • Conduct regular review on market trend and assess competitors’ activity to identify opportunity for growing credit card.
  • Other task that may assigned by management team.
Requirements
  • Bachelor Bachelor’s Degree or MBA in Management, Finance and Banking, or related field
  • At least 3-5 years’ experience related to the said position
  • Strong customer network and relationship building skills
  • Initiative, Creative, Flexible, friendly, Honest and Hard Working
  • Good organizational and time management skills
  • Ability to respond with teams working, customers, and general public hard working and high commitment
  • Advanced verbal and written communication skills
  • Computer literacy and English language proficiency
 

VIP Relationship Manager (5 Positions) Apply Now

  • Category: Communications, Banking / Finance, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

This role is responsible for leading a small team doing sales and marketing activities targeting VIP customer set, increase customer base, acquire new customers and cross selling existing/ new products to meet the branch target. This role is also to ensure great services and experience provided to the customers.

Duties
  • Operate and lead to acquire new business and manage exiting customers to achieve the business target.
  • Develop new strategies to improve client satisfaction.
  • Build positive and productive relationships with clients for business growth. Understand customer needs and develop plans to address them.
  • Cross sell bank product to optimize the revenue.
  • Identify and maintain good relationship with key internal and external contacts and influencers to help drive business growth
  • Work collaboratively with all relevant internal team members to offer highest service quality to customers
  • Ensure that the highest quality of service is offered in the VIP premises at all the time. Ensure that client requests and complaints are handled timely and accurately.
  • Maintain up-to-date knowledge about company products and services.
  • Champion the implementation and sustainability of the VIP Service Proposition.
  • Coach, lead and empower the team to achieve best performance and maintain an open, honest and satisfying team work environment.
  • Ensure full compliance with the bank’s policies and procedures
  • Other tasks assigned by the management
Requirements
  • Bachelor Degree in Banking, Management or related field. At least 3 years’ experience in related areas.
  • Strong customer service and result-oriented personality
  • High initiative, commitment, good communication and problem solving skill. Good organizational skill, time management and team building.
  • A strong desire to work in a team and deal with challenge.
  • English language proficiency, the Chinese language is a plus (written and verbal) Computer literacy; in particular, Microsoft Word, Excel and Power Point
 

Senior Staff, Performance Management (1 Position) Apply Now

  • Category: HR, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Location : based on Head Office

This role Reporting to Manager of Performance Management Unit, the primary functions of the position are to manage performance management system in which employees can perform at their bests by facilitating to create clear goals and expectations; to communicate end goals and align each employee’s work with these aims.

Duties
  • Design, review and implementation of relevant HR policies, processes, practices and tools aligned with the bank’s strategy.
  • Contribute to the development of a collaborative high performing by support in setting clear work objectives, assessing performance by KPI, providing feedback, and development & coaching to build employee capability
  • Act as a Key Communicator with all Managers/Heads for closely tracking Performance KPI on-time and support on any inquiries with KPI data entry in the system and SMART setting.
  • Manage complex workplace people issues including grievances, performance improvement, conduct and other investigations, disciplinary matters to build a harmonious and productive working environment
  • Communicate and introduce to management team on new projects.
  • Work closely with line managers for identifying potential key roles / jobs to determine need of successors, and identify current incumbents in key positions.
  • Work closely with line managers to identify and approve high potential candidates who will go through the succession planning program, based on experience and competencies.
  • Assess skills and experiences required for unmatched critical positions, look for alternatives within other Function, and report output to line managers.
  • Address performance issues in a proactive and timely manner in order to resolve them before they become significant
  • Conduct studies of compensation practices and market rates, analyzing internal and external pay equities, making recommendations for specific changes and/or general adjustments.
  • Ensure the data and operation on HRIS accurate and reliable
  • Perform other related duties as assigned
Requirements
  • Bachelor’s degree in human resources management or equivalent
  • At least 2-3 years’ experience in the same position
  • Strong understanding of HR analytics, psychometrics, and key performance indicators
  • Excellent presentation and facilitation skills and prove ability to deliver at Top Management Level
  • High self-confident and matured individual with strong self-discipline
  • Strong Communication and problem-solving skills
  • Fluency of English and Khmer in both speaking and writing
  • Computer Literacy in MS office (Word, Excel, PowerPoint
 

Senior Officer, IT Business Analyst (1 Position) Apply Now

  • Category: Computer - General, Computer - Networking
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Location: based on Head Office, Phnom Penh

Duties
  • Analyze the design of technical system and business models.
  • Utilize the IT data for business insights
  • Collaborate with team member to understand the challenges and provide the appropriate technology solution
  • Able to work on tight schedule and deliver within the stipulated timeframe or SLA agree/established with stakeholders and within approved budget allocated
  • Assists in developing full-scale project plans and associated communication documents adhering to SDLC guideline, Project & Quality Management Framework, Process & Compliance
  • Ensure IT related projects are updated and submitted to respective stakeholder timely
  • Accomplishes financial objectives by forecasting requirements, analyzing variances, initiating corrective action and preparing/plan and IT budget
  • Evaluates and balances the requirements/needs of multiple departments/divisions in identifying the technical solution that will best meet the identified needs.
  • Conduct post implementation review for each project undertaken for further improvement
  • Participates in developing strategic plans for systems/applications development for the FTB Bank.
  • Ensure all information related to the project are completed, are kept securely and data is recorded and accurately
  • Provides recommendations on new or enhanced systems, software, upgrades and modifications.
  • Be a good minute taker of meetings are required for IT department, IT projects and IT management meetings
  • Contributes to team effort by accomplishing related results as needed
Requirements
  • Bachelor/Master in IT / Computer Science or related degree
  • Minimum 2 years working experience in banking environment related IT BA, IT programming / engineering or in IT project management, IT business analyst, including all aspects of process development and execution
  • English writing and speaking proficiency is a must
  • Sound knowledgeable of banking products and process
  • Strong critical thinking and analytical skills to create project analyst, project requirement, proposals requirement documentations, presentations, create reports and offer recommendation base on business requirement.
  • Ability to understand the team’s challenges and develop solutions
  • The ability to manage multiple project from beginning to the completion
  • Familiar with various types of project management and business analysis software
 

Senior officer, IT Project Management (1 Position) Apply Now

  • Category: Computer - General, Computer - Networking, Computer - Programming
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Location : based in Head Office, Phnom Penh

The project management will also prepare and present updates regularly to relevant management channels, ensuring that our goal of innovation is being achieved. This role requires production experience and strong skills in developing and overseeing work plans

Duties
  • Build and develop the project team to ensure maximum performance, by providing purpose, direction, and motivation
  • Lead projects from requirements definition through deployment, identifying schedules, scopes, charter, budget estimations, and implementation plans, including risk mitigation
  • Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget
  • Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met
  • Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes
  • Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
  • Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects
  • Develop and maintain partnerships with third-party resources, including vendors and researchers
  • Assign and monitor resources to ensure project efficiency and maximize deliverables
  • Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan
Requirements
  • 2 or more years of project management experience
  • Experience in developing web technologies, developing platforms for internal processes, APIs and software platforms for maximum usability, coaching project team members to strengthen their abilities and skill sets
  • Working knowledge agile methodology, techniques, frameworks, such Scrum/Kanban deliver solutions.
  • Leadership management experience
  • Strong attention to deadlines and budgetary guidelines
  • Proven success working with all levels of management
  • Strong written and verbal communication skills
  • Good facilitation a cross stakeholder team
  • Good time management and ability multitask
  • Excellent presentation skills
  • Strong processing flow and analyst
 

How to Apply

Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to Email or Telegram provided in the contact details or submit the hard copy at Our Head Office, . Only short-listed candidates will be contacted for interview.

 

Contact Details

Office Address
  •  New Address - Head Office, Building No.33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan Prampir Meakkakra, Phnom Penh, Cambodia
 
Contact Name
  •  Foreign Trade Bank of Cambodia
 
Phone
 
Email