Consumer Finance Manager
Position Circumstances
- Career Category: Business Administration, Banking / Finance, Accounting
- Schedule:Full-time
- Salary: Negotiable
Department: Operation and Finance
Location: Chreav Village, Siem Reap
Reports to: Operation Manager
Duties & Responsibilities:
- Lead and supervise Call Center team to achieve payment collection targets
- Oversee and monitor the loan portfolio to ensure strong performance and risk control
- Ensure compliance with company policies and regulations
- Oversee payment reconciliation and account accuracy
- Oversee and optimize CRM data and processes
- Track KPIs and drive continuous performance improvement
- Coordinate with sales and operations for smooth customer onboarding and customer service
- Support strategic planning with management
Benefits:
- Competitive salary based on experience and qualifications
- Monday–Friday work schedule with public holidays in line with Cambodian labor law
- Insurance coverage with Forte Insurance and NSSF
- Complimentary lunch provided
- Paid annual leave and sick leave
- Opportunities for training, learning, and career development
- Work in a dynamic, mission-driven team making a positive impact in communities
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Finance, Business Administration, Accounting, or related field
Work History:
- Experience in loan operations, consumer finance, microfinance, or banking for 1 to 2 years
Skills & Knowledge:
General & Technical Skills
- Proven experience in team leadership, supervising staff, and managing operational workflows
- Strong understanding of loan portfolio management, financial operations, and compliance requirements
- Experience with CRM systems and operational data analysis
- Skilled in KPI tracking, performance monitoring, and process improvement
- Comfortable using technology for reporting, data management, and operational optimization
- Proficient in Microsoft Office (especially Excel)
Soft Skills
- Strong analytical, problem-solving, and decision-making abilities
- Excellent communication and stakeholder management skills
- Ability to work in a fast-paced, target-driven operational environment
