Consultant for Employer Guide Localization on Occupational Safety and Health
- Career Category: Advisor / Individual Consultant
- Schedule:Short-term
- Salary: N/A
OBJECTIVES OF CONSULTANCY
The objectives of the assignment are to develop the employer guidebook and risk assessment guides adapted to the Cambodian context and in compliance with the OSH Law, as well as to provide support to participating enterprises in utilizing the developed tools.
EXPECTED DELIVERABLES:
The following key deliverables are expected under this consultancy:
- Inception report detailing the methodology, approaches and analysis tools.
- Report on the literature review on OSH legal frameworks at the international, regional and national levels.
- Employer Guidebook
- Train the trainers who are nominated by approximately 25 enterprises using the employer guidebook
- Support at least 7 selected enterprises in the implementation of Employer guidebook.
DURATION OF THE CONSULTANCY:
The duration of the consultancy is stretched for around 5 months, expected to be convened from September 2026 to January 2027. However, the number of actual days calculated for the consultancy fee is 25 working days.
- SCOPE OF CONSULTANCY:
- The Consultant will involve the following key activities:
- Review the existing policy documents, legal frameworks, and relevant materials including ILO’s publications.
- Draft the employer guidebook which includes risk assessment guides adapted to Cambodian context and in compliance with the OSH law.
- Present the draft guidebook and risk assessment tools during the validation workshop to collect and incorporate feedback from participating members.
- Finalize the employer guidebook.
- Provide Training of Trainers (ToT) course on the utilization of the guidebook and risk assessment tools to the selected members.
- Provide support to selected enterprises to pilot the utilization of employer guidebook and comply with OSH law.
- Master's Degree in law, political science, management or any other related field.
- Sound understanding of national OSH law and frameworks.
- Experiences in developing guidelines/tools
- Experience in delivering Training of Trainers.
- Good analytical and interpersonal skills
Senior Membership Services Executive
- Career Category: Sales / Marketing, Communications, Business Administration, HR
- Schedule:Full-time
- Salary: N/A
Reporting Line: Membership Services Manager
The Senior Membership Services Executive (SMSE) plays a pivotal execution and senior coordination role within CAMFEBA's Membership Services Department. Reporting directly to the Membership Services Manager, the SMSE supports day-to-day operational leadership, team coaching, and high-impact membership growth strategies. The role is essential in maintaining strong relationships with enterprise members, driving annual membership renewals, deploying client needs assessments, and organizing corporate events and specialized training programs.
This position bridges tactical field execution and operational management. The SMSE leads direct client visits, conducts training needs research, assists with trainer sourcing and course outline standardization, and ensures smooth logistics and quality execution for CAMFEBA's seminars, workshops, and business networking events.
Under the supervision and monitoring of Department Head, Senior Membership Services Executive is responsible for, but not limited to, the following duties and responsibilities:
- Operational Support & Junior Staff Mentorship:
- Assist the Membership Services Manager in coordinating daily departmental operations and tracking weekly teamwork plans.
- Provide peer coaching, operational guidance, and On-the-Job Training (OJT) to junior officers and assistants.
- Monitor team progress against monthly sales targets, membership renewal KPIs, and operational deliverables. Support budget tracking and cost-saving initiatives across event operations and department administrative workflows. Participate in identifying team skill gaps to assist in staff capability development planning.
- Membership Engagement, Acquisition & Client Need Assessment:
- Execute membership growth initiatives by identifying, contacting, and pitching CAMFEBA membership benefits to prospective corporate clients.
- Lead the distribution and analysis of Client Need Assessments (CNA) to identify member expectations, compliance challenges, and HR training priorities.
- Maintain proactive member relations, serving as a primary operational liaison for member inquiries, feedback, and service requests.
- Coordinate the annual membership renewal cycle, preparing quotation packages, tracking invoices, and following up with enterprise members to ensure high retention rates.
- Sales Promotion, Direct Outreach & Marketing Execution:
- Conduct regular corporate field visits to present CAMFEBA's portfolio of services to HR heads, plant managers, and executive directors.
- Assist management in drafting marketing strategies and promotional campaigns for new service offerings and annual events.
- Maintain and update the department’s client relationship management (CRM) database to ensure accurate tracking of leads, visits, and member records.
- Represent the membership team during key networking sessions and promotional activities.
- End-to-End Event & Training Program Facilitation:
- Research, identify, and contact qualified local and international trainers, guest speakers, and subject-matter experts.
- Collaborate with external trainers to review, format, and finalize training course outlines, session plans, and training materials.
- Support the development and maintenance of CAMFEBA's annual training and event schedule.
- Lead on-site operational facilitation for events, workshops, and training courses—including session plan preparation, kit preparation, registration management, and live support.
- Collect and review post-event evaluation reports, trainer feedback, and training tools to continuously enhance program quality.
- Conduct ongoing market research into innovative training tools, methodologies, and trending business topics.
- Organizational Representation & Strategic Tasks:
- Represent CAMFEBA at relevant employer workshops, member forums, and partner coordination meetings as delegated.
- Perform other related duties and administrative assignments as directed by the Membership Services Manager or Executive Management.
- Khmer - Fluent
- English - Fluent
- Bachelor's Degree in Business administration, Marketing, Human Resource Management, International Relations, Public Relations, or a related field.
- Minimum of 2 to 4 years of solid experience in corporate sales, membership services, business development, or event/training coordination.
- Experience working within a business association, chamber of commerce, employer organization, private consulting firm, or NGO context is highly preferred.
- Proven track record of client outreach, sales target achievement, and event facilitation.
- Demonstrated capability in event planning, seminar facilitation, and customer account management.
- Strong understanding of corporate outreach dynamics and client relationship management.
- Foundational knowledge of Cambodia’s business environment, labor context, or HR training market is a strong advantage.
- Advanced skills in MS Office (Word, Excel, PowerPoint) and familiarity with digital communication tools.
- Professional mastery in written and spoken Khmer and English, with strong skills in drafting business emails, proposals, and promotional materials in both languages.
- Proven peer-mentoring skills with the ability to lead by example and guide junior team members.
- High integrity, strong work ethic, professional etiquette, and ability to work under pressure with minimal supervision.
- Excellent organization, multi-tasking, and problem-solving abilities.
Membership Services Executive
- Career Category: Sales / Marketing, Business Administration, Communications
- Schedule:Full-time
- Salary: N/A
Reporting Line: Senior Membership Services Executive
The Membership Services Executive (MSE) plays an essential frontline operational role within CAMFEBA’s Membership Services Department. Reporting directly to the Senior Membership Services Executive, the MSE is responsible for client engagement, sales promotion, corporate membership outreach, and operational coordination for events and training programs. This role serves as a primary touchpoint for member inquiries, ensuring exceptional service delivery and active involvement in CAMFEBA's revenue mobilization and growth strategies.
The MSE combines proactive sales follow-ups with hands-on event execution—managing walk-in and call-in client inquiries, assisting with trainer research, preparing session materials, and providing on-site support during seminars, workshops, and business networking events.
Under the supervision and monitoring of Department Head, Membership Services Executive is responsible for, but not limited to, the following duties and responsibilities:
- Business Development & Target Achievement:
- Participate actively in resource mobilization efforts through corporate membership recruitment, training sales, and promotional activities.
- Assist the membership team in conducting Client Need Assessments (CNA) to analyze employer needs and refine service offerings.
- Contribute to the implementation of membership acquisition and marketing strategies to enhance CAMFEBA's brand visibility.
- Work closely with team members to achieve assigned individual and departmental Key Performance Indicators (KPIs).
- Prepare clear weekly work plans and monthly sales performance reports for senior management review.
- Sales Promotion, Customer Relations & Outreach:
- Serve as the primary frontline contact for entertaining call-in and walk-in corporate clients, providing detailed information on CAMFEBA services.
- Conduct regular client follow-ups via phone calls, professional emails, and structured appointments with target companies and prospective members.
- Support the membership team in organizing promotional events, business forums, and member engagement activities.
- Event & Training Program Operational Coordination:
- Assist in researching, contacting, and contracting qualified local trainers, experts, and guest speakers for training courses.
- Work with the team and trainers to review, edit, and standardize training course outlines, presentations, and participant materials.
- Support the preparation and updating of CAMFEBA's annual event and training calendar.
- Lead on-site facilitation during training courses and corporate events, including session plan preparation, registration desk management, logistics standby, and venue setup.
- Develop post-training evaluation reports and update training tools and feedback materials regularly.
- Conduct ongoing market research on modern training methodologies, instructional tools, and industry trends.
- General Responsibilities:
- Maintain accurate client and member records in the departmental database.
- Perform other related duties and administrative tasks assigned by the supervisor or management.
- English - Fluent
- Khmer - Fluent
- Bachelor's Degree in Marketing, Business Administration, Communications, Public Relations, or a related field.
- Relevant experience in sales, marketing, customer service, corporate communications, or event facilitation. for 1 to 2 years as a minimum
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and professional email etiquette.
- Basic understanding of market research techniques, customer relationship management, and sales reporting.
- Strong organizational, multi-tasking, and problem-solving skills under tight deadlines.
- Strong command of spoken and written English and Khmer.
- Excellent communication, interpersonal, and customer service skills.
- Proactive, creative, flexible, and capable of working independently as well as within a team.
- High integrity, strong sense of responsibility, commitment to work ethics, and ability to work under pressure.
Junior Membership Services Executive
- Career Category: Sales / Marketing, Communications, Business Administration
- Schedule:Full-time
- Salary: Negotiable
Reporting Line: Membership Services Executive
The Junior Membership Services Executive (JMSE) provides essential operational and administrative support within CAMFEBA’s Membership Services Department. Reporting directly to the Membership Services Executive, the JMSE plays an active entry-level role in promoting CAMFEBA membership, assisting in resource mobilization (sponsorships and advertisements), processing member applications, and supporting company outreach visits.
This position requires strong attention to detail, proactive teamwork, and excellent organization to ensure accurate data management, smooth event logistics, and professional communication with prospective and existing member businesses.
Under the supervision and monitoring of Department Head, Junior Membership Services Executive is responsible for, but not limited to, the following duties and responsibilities:
- Business Development & Resource Mobilization Support:
- Support the membership team in promoting CAMFEBA membership packages and raising non-dues revenue through sponsorship and advertising opportunities.
- Assist in collecting and analyzing data for Client Need Assessments (CNA) to identify member expectations and service gaps.
- Develop structured weekly work plans and monthly performance reports for supervisory review.
- Sales Promotion, Member Engagement & Field Outreach:
- Accompany senior membership staff on client visits, meetings, and promotional calls with potential and existing member companies.
- Assist in welcoming, engaging, and following up with call-in and walk-in prospective members.
- Conduct routine follow-up communications and field visits to target businesses as directed by the team lead.
- Uphold high ethical standards and conduct all member-facing activities in strict accordance with CAMFEBA’s Code of Conduct.
- Administrative Coordination & Event/Training Logistics Support:
- Process new membership applications, verify documentation, and maintain accurate membership data entries in the CRM system.
- Take and prepare detailed minutes during departmental meetings and action-item reviews.
- Manage, track, and maintain inventory for promotional materials, corporate collateral, and marketing toolkits, producing monthly inventory reports.
- Provide logistical and administrative support during CAMFEBA events, training seminars, and networking sessions.
- Perform other related administrative duties and tasks as assigned by the supervisor or management.
- English - Good
- Khmer - Good
- Bachelor's Degree in Marketing, Business Administration, Communications, or a related field.
- Undergraduate Diploma
- Prior experience (including internships or entry-level roles) in sales, marketing, customer service, corporate outreach, or administrative coordination is an advantage.
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and professional email communication.
- Basic understanding of market research, client record management, and inventory tracking.
- Demonstrated ability to maintain accuracy, handle data entry diligently, and complete assignments within established deadlines.
- Good verbal and written communication skills in both English and Khmer.
- Strong interpersonal and customer service orientation.
- Flexible, proactive, creative, and capable of working effectively both individually and within a team.
- Honest, highly committed, self-motivated, and strictly adhering to professional work ethics and company policy.
