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Consultancy Services for Technical Support on Roksi’s Client Relationship Management System and Chatbot

with Mission Alliance
This job has already passed the closing date

BTDC-ID: 41565
Closing Date:

Expected Outputs

Consultancy Services for Technical Support on Roksi’s Client Relationship Management System and Chatbot

Announcement Description

About Mission Alliance Cambodia

Mission Alliance (MA) is a foreign non-governmental organization founded in Norway in 1901. In 2007, it began operations in Cambodia.

MA’s vision statement is that “On earth as in heaven.” Furthermore, Mission Alliance envisions a just and sustainable world where everyone, regardless of background or circumstances, has equal value and opportunities.

MA’s mission statement is that “Empowering people to shape their own future.” Every human being deserves the opportunity and freedom to realize their full potential. Our mission is to enhance individuals’ abilities to make empowered life choices. To reach our mission-we fight poverty and promote justice.

Mission Alliance Cambodia fights poverty and promotes justice by fostering a workplace of integrity and zero tolerance for financial misconduct, sexual harassment, exploitation and abuse. We are committed to the welfare of children, young people, and adults. This commitment is lived out through our values: Presence, Brave, and Competent.

About Roksi

Roksi is the Khmer word for doing business. Roksi is an initiative project of Mission Alliance in Cambodia with funding support from Norad – The Norwegian Agency for Development Cooperation through the umbrella organization, Digni. Roksi was created to build entrepreneurial mindset for rural entrepreneurs – especially business owners and self-employed individuals in the informal economy of Cambodia. It offers tailored coaching to help these businesses increase their income, grow sustainably, and contribute meaningfully to their communities. It was launched on November 8, 2023. The goal of Roksi is to create sustainable impacts in the communities through personalized business coaching.

Expected Outputs

Consultancy Services for Technical Support on Roksi’s Client Relationship Management System and Chatbot

  • Career Category: Consultancies
  • Location: Phnom Penh
Summary

Purpose of the Assignment

The technical support on Roksi’ CRM and the chatbot aims to support API in tackling technical challenges they face while implementing the Roksi project. Additionally, it helps identify system updates and improvements to ensure more efficient and effective delivery. Specific Objectives are:

Technical support and system optimization

  • Identify, troubleshoot, and resolve technical issues affecting the Chatbot and CRM.
  • Review and improve system workflows, user journeys, integrations, and functionality to better support clients, coaches, and program staff.

System Maintenance

  • Providing ongoing backend support and technical guidance throughout the consultancy period.
  • Strengthening the capacity of API and MA teams through knowledge transfer, and training on updated system functionalities and processes.

Scope of Work and Duration

The consultant will provide technical support, system enhancement, and maintenance services for the Roksi chatbot and the CRM.

  • Assessing and troubleshooting technical issues affecting the chatbot, the CRM and the connection between the two.
  • Reviewing and improving information flows, user journeys, and system functionality to better support clients, coaches, and program staff.
  • Ensuring synchronization and consistency of content, data, and functionality across all systems.
  • Investigating and resolving user access, system performance, and integration issues.
  • Integrating new content, features, and updates into the systems as required.
  • Identifying opportunities for system enhancement and implementing approved improvements within the agreed budget.
  • Participating in regular coordination meetings with API and MA teams to review progress, address implementation challenges, and agree on priority actions.
  • Providing ongoing backend support and technical guidance to API and MA teams throughout the assignment.
  • Conducting knowledge-transfer sessions to strengthen the capacity of API and MA teams to manage the systems effectively.

Please click attachement for more information.

Submission Requirements

Budget and Payment Terms

The consultant should submit a technical and detailed financial proposal covering withholding tax, professional fees and other costs as needed.

Proposal Submission

Mission Alliance Cambodia invites a team of or individual consultant to apply for this consultancy. Please send your proposals to email address provied in the contact details  by 23rd September 2026.

Attachment:
  • MA_TOR Roksi CRM_Final
 

Contact Details

Office Address
  • #299, Raintree Building, Unit 2F-02-03, Floor 2, Preah Ang Duong Blvd and corner street 108, Phum 1, Sangkat Wat Phnum, Khan Doun Penh, Phnom Penh, Cambodia
 
Contact Name
  • Mission Alliance
 
Email