Communications Officer
Position Summary Expectations - Duties, Responsibilities
Location: Flexible within CLV or Asian countries where Oxfam has presence
Contract: 1-year fixed term with possibility of extension
One Oxfam Grade: D1 National
Salary and benefits: N/A
Job purpose: FFA is seeking an experienced Communications Officer who will support the implementation of FFA strategic communications framework in the program’s Phase 2 implementation. Working closely with FFA’s Influencing and Campaigning Manager, the Communications Officer consultant is expected to support the development of high-impact communications tools and advocacy materials, implement effective engagement plans, and work closely with FFA national partners to strategically position FFA as a regional thought leader and convenor on sustainable finance. Moreover, the Communications Officer will lead the coordination and management of FFA’s social media platforms, website, and development of branding materials, messaging, and outreach with advocacy/campaigning partners, consultants, service providers, and other relevant stakeholders.
- External & Internal Communications & Campaigns
- Support the implementation of FFA’s communications framework, which builds on Fair Finance country coalition strategies/work programs, and ensure the strategy is aligned with FFA’s regional priorities.
- Lead the development, execution, and continuous optimization of FFA’s digital communications strategy, overseeing regional social media, website, and other digital platforms to enhance visibility, engagement, and advocacy impact, ensuring regular content updates, brand consistency, and tracking of relevant metrics.
- Co-lead the end-to-end development, production, and dissemination of all online and offline communications products that support FFA’s research, advocacy, and campaigning initiatives. These include, but are not limited to: social media posts, website posts, Press Releases, Opinion Pieces, feature stories, quarterly newsletters, Electronic Direct Mails (EDMs), news articles, media briefings, brochures, Q&As, speeches, blogs, feature stories, creative data visualizations, infographics, videos, photo albums/exhibitions, etc.
- Collate human stories, case studies, and best practices that have the potential to capture the attention of wide range of audiences and key influencing targets for FFA.
- Co-manage campaign timelines and outputs, coordinating with FFA ET staff, country coalitions, and consultants to ensure delivery and quality.
- Ensure that relevant FFA knowledge and communications products and other advocacy materials are showcased in Oxfam’s and FFA’s communications and social media platforms.
- Advise FFA partners on FFA’s branding guidelines, communication trends, news developments, or changing/unexpected circumstances that may impact the performance of their communications strategies and campaigns, and determine appropriate strategic responses.
- Ensure overall quality of communication materials produced by the FFA network.
- Work closely with other staff/team/s within Oxfam, charged with developing and monitoring high visibility communications plans and activities.
- Co-lead the development of FFA’s Communications Style Guide, including tone of voice, visual identity, format, content development processes, to ensure clarity, consistency, and alignment across all internal and external communications.
- Stakeholder Engagement
- Serve as the main focal point for the FFA ET when national coalitions request relevant communications and campaigning support, and liaise with regional partners, allies, and stakeholders, as required.
- Work closely with the focal points of FFA national coalitions to monitor the progress of implementation, flag risks/constraints, and ensure timely delivery of targets for communications and campaigning activities in close collaboration with the FFA’s Influencing and Campaigning Manager.
- Serve as the main focal point for coordinating offline and online multi-stakeholder engagements, such as webinars, presentations, and roundtables at the regional level. Deliver meeting and event reports from abovementioned meetings and engagement initiatives.
- Respond to stakeholder requests and enquiries.
- Work with relevant members of FFA's ET to regularly update FFA’s stakeholder mapping and mailing lists (Microsoft Outlook, Google Groups, Mailchimp, etc.).
- Website Management
- Coordinate the management of FFA’s website by uploading, reviewing, and updating posts and/or pages on the regional domain, while providing ad hoc support to the subdomains of FFA’s national coalitions.
- Manage the development and launch of FFA’s new website in collaboration with FFA’s Influencing and Campaigning Manager, FFA’s IT Coordinator, the website developer, other members of FFA’s ET, and focal points from FFA’s national coalitions.
- Establish regular standard reporting mechanisms on analytics, utilizing qualitative feedback and quantitative data, to improve website performance.
- Work with FFA’s IT Coordinator and service provider to maintain the website and enhance user experience.
- Work with FFA's Influencing and Campaigning Manager, IT Coordinator, Research & Advocacy Advisor, and other members of the Regional Team to ensure that all content, knowledge products, comms products, and other materials on the website are up to date.
- Education & Functional competency
- University degree in Communications, International Relations, International Development, Public Affairs, Journalism, or other related fields.
- Thorough knowledge of, and practical experience in, a range of communications and campaigning strategies, tools, and methodologies, including the latest technologies, social media and website trends and developments, and the shifting communications landscape.
- Demonstrated ability to coordinate/manage planning and executing complex communications plans that often involve multiple teams and stakeholders.
- Ability to demonstrate sensitivity to cultural differences and gender issues, as well as the commitment to equal opportunities.
- Ability to demonstrate an openness and willingness to learn about the application of gender/gender mainstreaming, women’s rights, and diversity for all aspects of development work.
- Enthusiastic to work with a team, while also demonstrating a high degree of initiative, independence, efficient time management, ability to work on own initiative, prioritize workloads, and the resilience to cope in high-pressure environments.
- Able to leverage Generative Artificial Intelligence (GenAI) systems and tools that may be used for spell check and grammar correction (e.g., Microsoft Word Editor, Grammarly),transcription of interviews or meetings (e.g., Zoom transcription), and basic qualitative data summarisation or analytics support, where appropriate.The use of such tools must not replace the consultants’ responsibility to produce all expected deliverables independently and in their own words, using their own research and critical thinking. Under no circumstances may confidential or sensitive information be uploaded to any AI-enabled platform.
- Team player who enjoys working in a highly multicultural environment, being challenged to progressively improve, and is able to work in hybrid arrangements (in-person and online).
- Excellent oral and written communication, presentation, and facilitation skills in English; excellent skills in report and proposal writing are highly desirable.
- Experience
- 3-5 years of experience working in communications, program coordination, research support, influencing and campaigning, capacity-building, partnership management, international network coordination, or administrative/logistic management, preferably in an international organization.
- Experience in liaising with civil society, government agencies, private sector organizations, and other key financial sector stakeholders.
- Skilled and experienced in planning and organizing administrative and operations-related matters.
- Passionate and knowledgeable on international development issues, such as human rights, climate change, gender equality, or other relevant themes covered by the Fair Finance Guide International (FFGI) Methodology.
- Prior knowledge on sustainable finance is an asset and experience in international development; the ability to address a range of issues, including taking the lead on highly visible and sensitive assignments is highly valued.
- DESIRABLE
- Enjoys working in highly multicultural environments and demonstrate flexibility and appreciation for diversity.
- Ability to work independently as well as collaboratively in team and closed network settings.
- Fast and eager learner, willing to expand her/his learning on relevant areas, and demonstrates openness to new processes and opportunities for co-creation.
- Attention to detail is paramount to this role as well as the ability to place those details effectively as part of the broader, strategic picture.
- Ability to demonstrate sensitivity to cultural differences and gender issues, as well as the commitment to equal opportunities.
- Ability to demonstrate an openness and willingness to learn about the application of gender/gender mainstreaming, women’s rights, and diversity for all aspects of development work.
