Collection Manager
Position Circumstances
- Career Category: Banking / Finance
- Schedule:Full-time
- Salary: Negotiable
The Collection Manager leads and manages both the Phone Collection Team and the On-Site Collection Team. This role sets collection strategy, manages team leaders, improves recovery rates, and makes sure collection work is done professionally and follows company policy.
And Why Join Spean Luy?
- Fast-paced and exciting work — real challenges, real ownership, real impact on the company's results.
- Learn directly from a Harvard-educated CEO — get direct guidance and mentorship from leadership, not layers of bureaucracy.
- Competitive salary and performance-based incentives — your results are recognized and rewarded.
- Real career growth — a clear path to senior management as the company grows.
- A culture that trusts you to think and act — You'll find challenges by yourself and propose solutions, not just sit and wait for a whole day.
- International environment — work alongside a Japanese fintech company with modern systems and global standards.
- First-class technology — work with a strong, well-built mobile lending platform.
Duties & Responsibilities:
- Lead and manage the Phone Collection Team and On-Site Collection Team (20+ staff).
- Manage, coach, and develop team leaders and their teams.
- Build and set collection strategies to increase recovery rates and reduce overdue loans.
- Track team performance and prepare daily, weekly, and monthly reports for senior management.
- Analyze overdue loan data to find ways to improve results.
- Prepare monthly collection plans and track progress against targets.
- Review and approve loan restructuring and bad debt write-off recommendations.
- Handle customer requests such as early settlement and other collection matters.
- Make sure late fees and penalties are calculated correctly.
- Work with other departments to solve collection issues and improve processes.
- Keep accurate collection records and ensure full compliance with company policy.
Benefits:
- Allowance – Annual Bonus / 13th Month Salary
- Policy – Provident Fund / (NSSF)
- Paid Leave - Maternity / Paternity
- Paid Leave – Annual
- Company Uniforms or Clothing Support
- Allowance – Transportation
- Paid Leave – Family (maternity/paternity/elder care)
- Policy - No Harassment or Discrimination
- Policy – Employee Recognition Programs / Awards
- Company annual trip
- Seniority Payment
Expected Profile of Candidates
Languages:
- English - Good is required
Qualifications:
- Bachelor's Degree is required
Work History:
- Financial (Banks, Microfinance) for 5 to 10 years is required
Skills & Knowledge:
General & Technical Skills
- Proven experience managing a collection team of 20 or more staff.
- Experience managing both Phone Collection and On-Site Collection is a strong advantage.
- Strong knowledge of collection operations, delinquency management, and recovery strategy.
- Strong analytical and problem-solving skills.
- Strong leadership, communication, and people management skills.
- Able to work under pressure and meet collection targets.
- Skilled in Microsoft Excel and reporting.
Soft Skills
- Strong verbal and written communication skills.
- Ability to manage conflict professionally.
- Strong organizational and time management skills.
