Clusters Marketing Officer
Position Circumstances
- Career Category: Sales / Marketing, Business Administration, Communications
- Schedule:Full-time
- Salary: Negotiable
REPORT TO : Clusters Sales and Marketing Manager
FUNCTION : Sales / Marketing, Business Administration
SALARY : Competitive
Duties & Responsibilities:
- Clusters Marketing Strategy & Execution
- Develop and implement marketing strategies for each cluster project based on target customer segments.
- Align marketing activities with sales goals to drive product visibility, customer engagement, and sales growth.
- Digital Marketing & Page Management
- Manage Smiling Gecko’s business digital platforms.
- Plan, schedule, and publish consistent content (captions, photos, videos, reels, stories).
- Track engagement performance and optimize content based on insights.
- Engage with online audiences, respond to comments/messages, and support customer inquiries.
- Content Creation
- Create compelling marketing content for all Smiling Gecko Cambodia product lines.
- Coordinate product shooting, editing, and storytelling to showcase brand values and product quality.
- Develop content calendars aligned with seasonal campaigns, promotions, and product launches.
- Product Marketing & Marketing Materials
- Develop marketing materials such as brochures, flyers, menus, catalogues, POSM, and promotional visual assets.
- Prepare product descriptions, benefits, and key marketing messages.
- Support new product launches with integrated marketing communication.
- Offline Activation & Cluster Promotions
- Plan and execute field marketing activities such as sampling, in-store promotions, pop-up booths, and partner activations.
- Collaborate with sales teams to support customer and partner promotions within clusters.
- Ensure strong brand visibility through signage, displays, and merchandising materials.
- Brand Awareness & Engagement
- Strengthen brand identity and visibility across targeted clusters.
- Maintain consistent messaging aligned with Smiling Gecko brand guidelines and ESG values.
- Support partnerships and collaborations that enhance customer reach and market presence.
- Reporting & Performance Analysis
- Prepare weekly and monthly marketing performance reports, including digital analytics and campaign results.
- Monitor competitor activities, consumer behavior, and market trends.
- Provide insights and recommendations to improve marketing effectiveness.
- Track ROI of cluster marketing campaigns.
- Cross-Department Collaboration
- Work closely with Sales, Production, and Logistics teams to ensure alignment and support for marketing activities.
- Provide marketing tools and materials to support the field sales team.
- Coordinate with external vendors (printing, media) as needed.
Benefits:
- Seniority
- Insurance
- Other attractive benefits
Expected Profile of Candidates
Languages:
- Khmer - Good
- English - Good
Qualifications:
- Bachelor's Degree in Marketing, Communications, Business, or a related field.
Work History:
- Experience in marketing, preferably in FMCG, retail, or food products for 1 to 3 years
Skills & Knowledge:
General & Technical Skills
- Fresh graduates are encouraged to apply
- Strong content creation and social media management skills.
- Good communication skills in Khmer and English.
- Proficiency in Microsoft Office; Canva/Photoshop skills are a plus.
Soft Skills
- Knowledge of Phnom Penh’s retail is an advantage.
- Ability to travel as required.
Quality Assurance Officer
Position Circumstances
- Career Category: Food Science, Manufacturing - Quality Assurance
- Schedule:Full-time
- Salary: Negotiable
REPORT TO: Culinary Trainer
FUNCTION : Quality Assurance, Food Safety & Compliance
SALARY : Competitive
The Quality Assurance Officer ensures that all food production processes within the Industrial Kitchen comply with Smiling Gecko Cambodia’s quality, hygiene, and food safety standards. The role is responsible for developing, implementing, and monitoring quality assurance systems to ensure that procedures related to raw materials, production practices, equipment sanitation, and food handling follow established standards and regulations. The officer works closely with kitchen, production, and warehouse teams to strengthen preventive controls, ensure compliance with internal policies and food safety requirements, and support continuous improvement in all food-handling operations.
Duties & Responsibilities:
- Quality Assurance System
- Develop, implement, and maintain quality assurance procedures and standards for food production operations.
- Ensure that Standard Operating Procedures (SOPs) are established, updated, and properly implemented.
- Monitor production workflows to ensure compliance with approved processes and food safety standards.
- Support the implementation of HACCP, GMP, and internal quality management systems.
- Food Safety & Compliance
- Ensure that all food handling, storage, and preparation processes meet internal and legal food safety requirements.
- Conduct regular internal audits to verify compliance with food safety policies and procedures.
- Identify potential risks in food production processes and recommend preventive measures.
- Ensure traceability of ingredients, materials, and finished products.
- Monitoring & Internal Audit
- Review quality monitoring records including temperature logs, sanitation records, and production reports.
- Conduct periodic audits of kitchen operations, storage facilities, and production practices.
- Identify non-conformities and coordinate corrective and preventive actions.
- Follow up on corrective actions to ensure improvement and compliance.
- Documentation & Reporting
- Maintain and update quality management documentation including SOPs, guidelines, and audit records.
- Prepare quality reports and summaries for management review.
- Support documentation required for internal inspections, certifications, and external audits.
- Ensure accurate record-keeping for food safety and quality assurance processes.
- Training & Capacity Building
- Support and organize training sessions for kitchen and production staff on food safety, hygiene, and quality standards.
- Provide guidance to staff on proper procedures and compliance with SOPs.
- Promote awareness of quality culture and food safety practices among employees and trainees.
- Continuous Improvement
- Identify opportunities to improve operational efficiency, food safety, and product consistency.
- Support the review and improvement of production processes and quality systems.
- Collaborate with kitchen, warehouse, and logistics teams to strengthen quality management practices.
Benefits:
- Accommodation
- Food
- Insurance
- Other attractive benefits.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Food Science, Food Technology, Quality Assurance, or related field is preferred
Skills & Knowledge:
General & Technical Skills
- Experience in food production, food safety, industrial kitchen operations, or quality control is an advantage.
- Knowledge of HACCP, GMP, and food safety regulations.
- Basic computer skills for documentation and reporting.
Soft Skills
- Strong attention to detail and commitment to high-quality standards.
- Strong observation and analytical skills.
- Good communication and teamwork abilities.
- Ability to work under pressure and handle multiple tasks.
- High integrity and responsibility in maintaining food safety standards.
