Client Service Supervisor
Position Circumstances
- Career Category: Customer Service/Support, Business Administration, Communications, Service & Hospitality
- Schedule:Full-time
- Salary: Negotiable
Reports To: Client Service Manager
Business Unit
English Language Teaching
Position Purpose
The Client Service Supervisor is responsible for overseeing the front-line customer service team and ensuring the delivery of an exceptional experience for all prospective and current clients. This role focuses on driving enrollment, managing inquiries, resolving customer concerns, and coordinating closely with the academic team to ensure the smooth operation of the learning center.
Duties & Responsibilities:
- Team Leadership & Supervision
- Supervise, train, and mentor the client service and reception staff to ensure high performance and professionalism.
- Manage staff schedules, assign daily tasks, and conduct regular performance reviews for the client service team.
- Foster a positive, customer-centric team culture that aligns with the organization’s values and goals.
- Customer Experience & Enrollment
- Oversee the end-to-end enrollment process, ensuring accurate registration, placement testing coordination, and onboarding of new learners.
- Act as the primary point of contact for complex inquiries, escalated complaints, and feedback from learners or their parents, resolving issues promptly and professionally.
- Drive retention and re-enrollment efforts by building strong relationships with clients and communicating course benefits effectively.
- Ensure the reception area is welcoming, organized, and adequately supplied with promotional and informational materials.
- Administration & Operations
- Maintain and update accurate learner databases, attendance records, and payment systems.
- Oversee cash handling, invoicing, and receipting processes, ensuring compliance with the organization's financial policies.
- Coordinate with the academic department regarding class schedules, room allocations, and teacher availability.
- Assist in organizing open days, promotional events, and other center activities to attract new learners.
- Reporting & Compliance
- Track and prepare regular reports on enrollment figures, inquiry conversion rates, and customer satisfaction metrics.
- Ensure all client service activities and data handling comply with organizational policies and privacy standards.
- Perform other tasks as assigned by the immediate supervisor.
Expected Profile of Candidates
Languages:
- English - Fluent
- Khmer - Fluent
Qualifications:
- Bachelor's Degree in Business Administration, Communications, Hospitality, or a related field.
Work History:
- Customer service, sales, or front-desk operations for 3 years as a minimum
- Supervisory or team lead role for 1 year is preferred
Skills & Knowledge:
General & Technical Skills
- Proven experience in handling customer escalations, sales conversions, and basic financial transactions.
- Proficiency in MS Office (Word, Excel) and experience using CRM or student management systems.
- Previous experience working within an educational or training institution is highly preferred.
- Excellent written and verbal communication skills in both English and Khmer.
Soft Skills
- Strong leadership and team-building capabilities.
- Problem-solving mindset with the ability to remain calm and professional under pressure.
- High attention to detail, reliability, and strong organizational skills.
Teacher of English
Position Circumstances
- Career Category: Educate/Train/Teaching
- Schedule:Full-time
- Salary: Negotiable
- Open to Foreign National: Yes
The position is for Expat Only
Reports To: Campus Manager
Business Unit: English Language Teaching
Position Purpose
The Teacher of English is responsible for delivering high-quality English language instruction, fostering a positive and engaging learning environment, and facilitating student progress. This role involves planning and executing effective lessons, assessing student performance, and providing meaningful feedback to help learners achieve their language goals in alignment with institutional standards.
Duties & Responsibilities:
- Instructional Delivery:
- Deliver dynamic and effective English language lessons across various levels and course types (e.g., Junior English Programme [JEP], Advanced Young Learners Programme [AYL], General English Programme [GEP], and Certificate Courses in Academic English).
- Lesson Planning & Preparation
- Design and implement detailed lesson plans that align with the approved curriculum, learning objectives, and student needs.
- Prepare and adapt high-quality teaching materials and resources to enhance student engagement.
- Assessment & Student Progress
- Conduct regular formative and summative assessments, including progress tests and final exams.
- Provide constructive and timely feedback to students regarding their performance and areas for improvement.
- Maintain accurate records of student attendance, progress, and achievement data.
- Student Support & Engagement
- Create a supportive and inclusive classroom atmosphere that encourages student participation and confidence.
- Monitor student engagement and provide academic consultation or remedial support to students as needed.
- Contribute to the implementation of student enrichment activities (e.g., speaking clubs, workshops).
- Professional Development
- Participate in staff meetings, training workshops, and peer observations to foster continuous professional growth.
- Collaborate with the Academic team and management team to ensure consistent program delivery and academic quality assurance.
- Other Duties: Perform other duties as assigned by the immediate supervisor.
Expected Profile of Candidates
Languages:
- English - Fluent
Qualifications:
- Bachelor's Degree in alongside an accredited teaching credential (such as TEFL, TESOL, CELTA, or DELTA) is highly desirable (For native English speakers)
Work History:
- English language teaching for 2 years is preferred
Skills & Knowledge:
General & Technical Skills
- Excellent command of written and spoken English.
- Experience in standardized test preparation (e.g., LANGUAGECERT, IELTS, TOEFL).
- Familiarity with digital learning tools, Learning Management Systems (LMS), and educational technology.
- Previous experience in a language center or similar educational institution.
- Understanding of the Cambodian education context and cultural nuances.
- Strong organizational skills and attention to detail.
Soft Skills
- Strong classroom management, communication, and interpersonal skills.
- Ability to work effectively with diverse student populations and team members.
- Strong organizational skills and attention to detail.
Client Service Officer
Position Circumstances
- Career Category: Customer Service/Support, Educate/Train/Teaching, Business Administration, Communications
- Schedule:Full-time
- Salary: Negotiable
Reports To: Client Service Supervisor
Business Unit English Language Teaching
The Client Service Officer is responsible for providing front-line customer service and ensuring the delivery of an exceptional experience for all prospective and current clients. This role focuses on facilitating the enrollment process, managing general inquiries, and supporting the smooth operation of the learning center under the guidance of the Client Service Supervisor.
Duties & Responsibilities:
- Customer Service & Engagement
- Provide professional and welcoming customer service to all visitors and prospective learners.
- Respond to inquiries via phone, email, and in-person, providing accurate information about courses and services.
- Assist with placement testing coordination and onboarding of new learners.
- Enrollment & Retention
- Facilitate the end-to-end enrollment process, ensuring accurate registration and data entry.
- Support retention and re-enrollment efforts by building positive relationships with clients and communicating course benefits.
- Ensure the reception area is welcoming, organized, and stocked with promotional materials.
- Administration & Operations
- Maintain and update accurate learner databases, attendance records, and payment systems.
- Handle cash transactions, invoicing, and receipting according to the organization's financial policies.
- Assist in organizing open days, promotional events, and other center activities.
- Reporting & Support
- Collect and record data on inquiry rates and customer satisfaction to support reporting.
- Ensure all client service activities and data handling comply with privacy standards.
- Perform other tasks as assigned by the immediate supervisor.
Expected Profile of Candidates
Languages:
- English - Fluent
- Khmer - Fluent
Qualifications:
- Bachelor's Degree in Business Administration, Communications, Hospitality, or a related field.
Work History:
- Customer service, sales, or front-desk operations for 1 to 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Experience in handling basic financial transactions and customer inquiries.
- Proficiency in MS Office (Word, Excel) and experience with CRM systems.
- Excellent written and verbal communication skills in both English and Khmer.
- Previous experience working within an educational or training institution.
Soft Skills
- Strong customer-centric mindset and interpersonal skills.
- High attention to detail, reliability, and strong organizational skills.
Academic Assistant
Position Circumstances
- Career Category: Educate/Train/Teaching, Business Administration, Assistant
- Schedule:Full-time
- Salary: Negotiable
Reports To: Campus Manager
Business Unit: English Language Teaching
Position Purpose
The Academic Assistant plays a dual role in supporting academic logistics and the management of learning resources, with the primary objective of ensuring the smooth operation of teaching schedules, student records, and the Resource Centre Management (RCM). The officer is responsible for coordinating academic events, managing instructional materials, and assisting both staff and students with technical and administrative needs related to the learning environment, requiring high organizational skills and a commitment to maintaining professional standards across all academic support services.
Duties & Responsibilities:
- Academic Logistics & Coordination
- Draft teaching schedules and manage room usage and allocation effectively.
- Arrange covers and make-up tests for end-of-term assessments.
- Sort and distribute tests to teachers.
- Maintain accurate student academic records.
- Coordinate academic events and functions such as workshops for students, graduations and staff parties.
- Resource Centre Management
- Ensure and maintain the smooth running of the RCM.
- Manage and track all resources including books, stationery, and materials.
- Develop, support, and implement policies for the RCM services to meet student and staff needs.
- Maintain computer equipment and assist users with technical needs in the RCM.
- Conduct annual book reviews to verify inventory and remove or repair old resources.
- Teacher & Classroom Support
- Prepare textbooks, stationery boxes, and folders for teachers based on their schedules.
- Maintain a welcoming and organized learning and working space in the RCM and Staffroom.
- Ensure that teaching and learning resources are used efficiently and provide supplies to other departments as requested.
- Procurement & Inventory Control
- Conduct regular stock counts and resource checks (stationery, markers, recycled paper).
- Process purchase requests via designated procurement systems after consultation with management.
- Manage and track stock and purchases on a regular basis.
- Administrative & Safety Support
- Assist in calling campaigns during terms and term breaks.
- Responsible for first-aid support and maintaining first-aid kit stock in the RCM.
- Communicate regularly with staff regarding RCM policies and maintain a clean shared workspace.
- Professional Conduct
- Act responsibly, professionally and with integrity and uphold all company values in all aspects of the role.
- General
- Perform other tasks as assigned by the immediate supervisor.
Expected Profile of Candidates
Languages:
- Khmer - Good
- English - Good
Qualifications:
- Bachelor's Degree in Education, Business Administration, or a relevant discipline. as a minimum
Skills & Knowledge:
General & Technical Skills
- Good command of written and spoken English and Khmer.
- Experience in academic administration, logistics, or resource management is preferred.
- Strong proficiency in Microsoft 365 and Google Workspace.
- Excellent organizational and time management skills with high attention to detail.
- Demonstrated enthusiasm for learning and professional development.
- Experience using Ariba, Concur, or P2P procurement systems.
- Previous experience working in an English Language Teaching (ELT) center.
Soft Skills
- Strong commitment to professional integrity and ethical conduct.
- Ability to work in a cross-cultural team environment.
- Flexible, responsible, respectful, and committed to upholding company values.
- Willing to abide by all company policies and procedures.
Graphic Designer
Position Circumstances
- Career Category: Arts / Graphic Design, Communications, Media
- Schedule:Full-time
- Salary: Negotiable
Reports To: Executive Assistant
Business Unit: Marketing
Position Purpose
The Graphic Designer is responsible for shaping the visual identity of English Learning Academy (“ELA”) CO. LTD. This role focuses on conceptualizing and creating compelling graphics for digital and print media, conducting dynamic photo and video shoots, and collaborating closely with the marketing team to drive brand awareness and support enrollment campaigns for the learning center.
Duties & Responsibilities:
- Visual Design & Content Creation
- Create visually compelling graphics for digital and print media, including social media posts, website banners, brochures, and event materials.
- Prepare and edit photos and videos for various platforms.
- Photography & Videography
- Plan, execute, and direct on-site video and photo shoots to capture engaging content for marketing and promotional use.
- Manage and maintain camera equipment, lighting, and audio gear to ensure high-quality multimedia production.
- Marketing & Brand Consistency
- Collaborate with the marketing and consulting teams to develop creative concepts and ensure brand consistency across all visual communications.
- Assist in the design and production of marketing campaigns and promotional materials.
- Administration & Organization
- Maintain and organize a library of design assets. Perform other duties as assigned by the immediate supervisor.
Expected Profile of Candidates
Languages:
- English - Good
Qualifications:
- Bachelor's Degree in Graphic Design, Fine Arts, or a related field is preferred
Work History:
- Graphic design role, with a strong portfolio showcasing your work for 1 to 2 years
Skills & Knowledge:
General & Technical Skills
- Proficiency in graphic design and video editing software, including: Photoshop, Illustrator, lightroom, Capcut, Premier pro, etc
- Experience operating camera equipment and lighting for professional photography and videography.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- A good command of English Proficiency.
Soft Skills
- Creative thinking with strong attention to detail and problem-solving skills.
- Ability to work under tight deadlines with high accuracy.
