Client Service Supervisor
Position Circumstances
- Career Category: Customer Service/Support, Business Administration, Communications, Service & Hospitality
- Schedule:Full-time
- Salary: Negotiable
Reports To: Client Service Manager
Business Unit English Language Teaching
Position Purpose
The Client Service Supervisor is responsible for overseeing the front-line customer service team and ensuring the delivery of an exceptional experience for all prospective and current clients. This role focuses on driving enrollment, managing inquiries, resolving customer concerns, and coordinating closely with the academic team to ensure the smooth operation of the learning center.
Duties & Responsibilities:
- Team Leadership & Supervision
- Supervise, train, and mentor the client service and reception staff to ensure high performance and professionalism.
- Manage staff schedules, assign daily tasks, and conduct regular performance reviews for the client service team.
- Foster a positive, customer-centric team culture that aligns with the organization’s values and goals.
- Customer Experience & Enrollment
- Oversee the end-to-end enrollment process, ensuring accurate registration, placement testing coordination, and onboarding of new learners.
- Act as the primary point of contact for complex inquiries, escalated complaints, and feedback from learners or their parents, resolving issues promptly and professionally.
- Drive retention and re-enrollment efforts by building strong relationships with clients and communicating course benefits effectively.
- Ensure the reception area is welcoming, organized, and adequately supplied with promotional and informational materials.
- Administration & Operations
- Maintain and update accurate learner databases, attendance records, and payment systems.
- Oversee cash handling, invoicing, and receipting processes, ensuring compliance with the organization's financial policies.
- Coordinate with the academic department regarding class schedules, room allocations, and teacher availability.
- Assist in organizing open days, promotional events, and other center activities to attract new learners.
- Reporting & Compliance
- Track and prepare regular reports on enrollment figures, inquiry conversion rates, and customer satisfaction metrics.
- Ensure all client service activities and data handling comply with organizational policies and privacy standards.
- Perform other tasks as assigned by the immediate supervisor.
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Fluent
Qualifications:
- Bachelor's Degree in Business Administration, Communications, Hospitality, or a related field
Work History:
- Customer service, sales, or front-desk operations for 3 years as a minimum
- Supervisory or team lead role for 1 year is preferred
Skills & Knowledge:
General & Technical Skills
- Proficiency in MS Office (Word, Excel) and experience using CRM or student management systems.
- Proven experience in handling customer escalations, sales conversions, and basic financial transactions.
- Excellent written and verbal communication skills in both English and Khmer.
Soft Skills
- Strong leadership and team-building capabilities.
- Problem-solving mindset with the ability to remain calm and professional under pressure.
- High attention to detail, reliability, and strong organizational skills.
Teacher of English
Position Circumstances
- Career Category: Educate/Train/Teaching
- Schedule:Full-time
- Salary: Negotiable
- Open to Foreign National: Yes
Reports To: Campus Manager
Business Unit: English Language Teaching
Position Purpose
The Teacher of English is responsible for delivering high-quality English language instruction, fostering a positive and engaging learning environment, and facilitating student progress. This role involves planning and executing effective lessons, assessing student performance, and providing meaningful feedback to help learners achieve their language goals in alignment with institutional standards.
Duties & Responsibilities:
- Instructional Delivery
- Deliver dynamic and effective English language lessons across various levels and course types (e.g., Junior English Programme [JEP], Advanced Young Learners Programme [AYL], General English Programme [GEP], and Certificate Courses in Academic English).
- Lesson Planning & Preparation
- Design and implement detailed lesson plans that align with the approved curriculum, learning objectives, and student needs.
- Prepare and adapt high-quality teaching materials and resources to enhance student engagement.
- Assessment & Student Progress
- Conduct regular formative and summative assessments, including progress tests and final exams.
- Provide constructive and timely feedback to students regarding their performance and areas for improvement.
- Maintain accurate records of student attendance, progress, and achievement data.
- Student Support & Engagement
- Create a supportive and inclusive classroom atmosphere that encourages student participation and confidence.
- Monitor student engagement and provide academic consultation or remedial support to students as needed.
- Contribute to the implementation of student enrichment activities (e.g., speaking clubs, workshops).
- Professional Development
- Participate in staff meetings, training workshops, and peer observations to foster continuous professional growth.
- Collaborate with the Academic team and management team to ensure consistent program delivery and academic quality assurance.
- Other Duties
- Perform other duties as assigned by the immediate supervisor.
Expected Profile of Candidates
Languages:
- English - Fluent
Qualifications:
- Bachelor's Degree in English Language Teaching or Education (For Cambodian Applicants)
- Bachelor's Degree in alongside an accredited teaching credential (such as TEFL, TESOL, CELTA, or DELTA) is highly desirable (For native English speakers)
Work History:
- English language teaching experience for 2 years is preferred
Skills & Knowledge:
General & Technical Skills
- Excellent command of written and spoken English.
- Experience in standardized test preparation (e.g., LANGUAGECERT, IELTS, TOEFL).
- Familiarity with digital learning tools, Learning Management Systems (LMS), and educational technology.
- Previous experience in a language center or similar educational institution.
- Understanding of the Cambodian education context and cultural nuances.
Soft Skills
- Strong classroom management, communication, and interpersonal skills.
- Ability to work effectively with diverse student populations and team members.
- Strong organizational skills and attention to detail.
Admin Officer
Position Circumstances
- Career Category: Business Administration, Admin / Supervisory
- Schedule:Full-time
- Salary: Negotiable
Reports To: HR Manager
Business Unit: English Language Teaching
Position Purpose
The Admin Officer supports general office administration and procurement activities to ensure smooth day-to-day operations of the organization. The role focuses on managing office facilities, maintaining inventory, and providing logistical support to staff and internal departments.
Duties & Responsibilities:
- Office Administration & Facility Management
- Manage day-to-day administrative operations to ensure an efficient and safe office environment.
- Manage and maintain office supplies and equipment, ensuring adequate stock levels and accurate inventory records.
- Oversee the maintenance and servicing of office facilities, furniture, and equipment.
- Coordinate and organize meetings, appointments, and staff travel arrangements.
- Handle incoming and outgoing correspondence, including emails, letters, and phone calls.
- Maintain accurate and organized filing systems, both physical and electronic.
- Assist in the preparation of reports, presentations, and other administrative documents.
- Procurement & Logistical Support
- Coordinate procurement activities and manage professional relationships with vendors and service providers.
- Support the organization of office events, internal activities, and logistical needs.
- Assist with the onboarding of new staff and maintain employee records in coordination with HR
- Reporting & Compliance
- Liaise effectively with suppliers and internal departments to ensure smooth coordination.
- Ensure all administrative activities comply with organizational policies, procedures, and safety standards.
- Perform other tasks as assigned by the immediate supervisor.
Expected Profile of Candidates
Languages:
- Khmer - Good
- English - Good
Qualifications:
- Bachelor's Degree in Business Administration, Management, or related field
Work History:
- Office administration, operations, or a related role for 2 years is preferred
Skills & Knowledge:
General & Technical Skills
- Experience in vendor management and office logistics.
- Proficiency in MS Office (Word, Excel, PowerPoint) and Google Workspace.
- Excellent written and verbal communication skills in English and Khmer.
Soft Skills
- Strong organizational and multitasking skills.
- Strong interpersonal skills with the ability to work with staff at all levels.
- High attention to detail, reliability, and maintaining confidentiality.
- Ability to work independently and as part of a team.
Graphic Designer
Position Circumstances
- Career Category: Arts / Graphic Design, Computer - General
- Schedule:Full-time
- Salary: Negotiable
Reports To: Executive Assistant
Business Unit Marketing
Position Purpose
The Graphic Designer is responsible for shaping the visual identity of English Learning Academy (“ELA”) CO. LTD. This role focuses on conceptualizing and creating compelling graphics for digital and print media, conducting dynamic photo and video shoots, and collaborating closely with the marketing team to drive brand awareness and support enrollment campaigns for the learning center.
Duties & Responsibilities:
- Visual Design & Content Creation
- Create visually compelling graphics for digital and print media, including social media posts, website banners, brochures, and event materials.
- Prepare and edit photos and videos for various platforms.
- Photography & Videography
- Plan, execute, and direct on-site video and photo shoots to capture engaging content for marketing and promotional use.
- Manage and maintain camera equipment, lighting, and audio gear to ensure high-quality multimedia production.
- Marketing & Brand Consistency
- Collaborate with the marketing and consulting teams to develop creative concepts and ensure brand consistency across all visual communications.
- Assist in the design and production of marketing campaigns and promotional materials.
- Administration & Organization
- Maintain and organize a library of design assets. Perform other duties as assigned by the immediate supervisor.
Expected Profile of Candidates
Languages:
- English - Good is preferred
Qualifications:
- Bachelor's Degree in Graphic Design, Fine Arts, or a related field is preferred
Work History:
- Graphic design role, with a strong portfolio showcasing your work for 1 to 2 years
Skills & Knowledge:
General & Technical Skills
- Proficiency in graphic design and video editing software, including: Photoshop, Illustrator, lightroom, Capcut, Premier pro, etc
- Experience operating camera equipment and lighting for professional photography and videography.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- A good command of English Proficiency.
Soft Skills
- Creative thinking with strong attention to detail and problem-solving skills.
- Ability to work under tight deadlines with high accuracy.
