Campus Manager
Position Circumstances
- Career Category: Exec. / Management, Educate/Train/Teaching
- Schedule:Full-time
- Salary: Negotiable
Reports To: Country Director
Business Unit English Language Teaching
Position Purpose
The Campus Manager provides comprehensive academic leadership and oversees the daily commercial and educational operations of the teaching center. This role is responsible for driving program growth and enrollment, as well as managing the teaching staff. The Campus Manager ensures the delivery of high-quality educational services, client satisfaction, and a safe, productive environment for both learners and the academic team.
Duties & Responsibilities:
- Leadership & Center Management
- Lead, motivate, and manage teaching staff with the support the academic team.
- Act as the primary representative of the campus, liaising with external partners, community members, and regulatory bodies as needed.
- Conduct regular performance evaluations, identify training needs, and foster a collaborative and professional team culture.
- Organize campus events, internal activities, and promotional initiatives to engage current learners and attract new enrollments.
- Business Performance
- Develop and execute strategies to meet or exceed campus enrollment and revenue targets.
- Analyze performance data and enrollment trends to make informed operational decisions.
- Work with HR to recruit staff, allocate staff resources, and other staffing requirements in line with the internal policy and procedures
- Customer Experience & Learner Services
- Handle all aspects of learner services, including onboarding, and overall learner welfare.
- Ensure the highest standards of customer service are maintained across all touchpoints to drive retention and satisfaction.
- Handle and resolve escalated client inquiries, complaints, and feedback promptly and effectively.
- Collaborate closely with the academic department to ensure training programs are delivered to standard and resources are adequately allocated.
- Facility Operations & Compliance
- Oversee the daily operations of the campus to ensure a safe, well-maintained, and productive learning environment.
- Implement and monitor institutional policies and procedures, ensuring compliance with local health and safety regulations.
- Perform other tasks as assigned by the immediate supervisor.
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Fluent
Qualifications:
- Master's Degree in ELT, TESOL, Applied Linguistics, Education Management, or a related field
Work History:
- Experience in ELT/TESOL field for 5 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Proven track record in driving enrollment, managing facility operations, and leading cross-functional teams.
- Strong strategic planning, resource management, and business development capabilities.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Excellent written and verbal communication skills in both English and Khmer.
- Exceptional problem-solving skills and the ability to make sound decisions under pressure.
Soft Skills
- High attention to detail, strong ethical standards, and reliability.
- Previous management experience within a language training or educational organization is highly advantageous.
Client Service Supervisor
Position Circumstances
- Career Category: Customer Service/Support, Service & Hospitality, Business Administration, Communications
- Schedule:Full-time
- Salary: Negotiable
Reports To: Client Service Manager
Business Unit English Language Teaching
Position Purpose
The Client Service Supervisor is responsible for overseeing the front-line customer service team and ensuring the delivery of an exceptional experience for all prospective and current clients. This role focuses on driving enrollment, managing inquiries, resolving customer concerns, and coordinating closely with the academic team to ensure the smooth operation of the learning center.
Duties & Responsibilities:
- Team Leadership & Supervision
- Supervise, train, and mentor the client service and reception staff to ensure high performance and professionalism.
- Manage staff schedules, assign daily tasks, and conduct regular performance reviews for the client service team.
- Foster a positive, customer-centric team culture that aligns with the organization’s values and goals.
- Customer Experience & Enrollment
- Oversee the end-to-end enrollment process, ensuring accurate registration, placement testing coordination, and onboarding of new learners.
- Act as the primary point of contact for complex inquiries, escalated complaints, and feedback from learners or their parents, resolving issues promptly and professionally.
- Drive retention and re-enrollment efforts by building strong relationships with clients and communicating course benefits effectively.
- Ensure the reception area is welcoming, organized, and adequately supplied with promotional and informational materials.
- Administration & Operations
- Maintain and update accurate learner databases, attendance records, and payment systems.
- Oversee cash handling, invoicing, and receipting processes, ensuring compliance with the organization's financial policies.
- Coordinate with the academic department regarding class schedules, room allocations, and teacher availability.
- Assist in organizing open days, promotional events, and other center activities to attract new learners.
- Reporting & Compliance
- Track and prepare regular reports on enrollment figures, inquiry conversion rates, and customer satisfaction metrics.
- Ensure all client service activities and data handling comply with organizational policies and privacy standards.
- Perform other tasks as assigned by the immediate supervisor.
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Fluent
Qualifications:
- Bachelor's Degree in Business Administration, Communications, Hospitality, or a related field.
Work History:
- Minimum experience in customer service, sales, or front-desk operations, with at least 1 year in a supervisory or team lead role for 3 years is preferred
Skills & Knowledge:
General & Technical Skills
- Proven experience in handling customer escalations, sales conversions, and basic financial transactions.
- Proficiency in MS Office (Word, Excel) and experience using CRM or student management systems.
- Excellent written and verbal communication skills in both English and Khmer.
- Previous experience working within an educational or training institution is highly preferred.
Soft Skills
- Strong leadership and team-building capabilities.
- Problem-solving mindset with the ability to remain calm and professional under pressure.
- High attention to detail, reliability, and strong organizational skills.
Admin Officer
Position Circumstances
- Career Category: HR, Business Administration, Admin / Supervisory
- Schedule:Full-time
- Salary: Negotiable
Reports To: HR Manager
Business Unit English Language Teaching
Position Purpose
The Admin Officer supports general office administration and procurement activities to ensure smooth day-to-day operations of the organization. The role focuses on managing office facilities, maintaining inventory, and providing logistical support to staff and internal departments.
Duties & Responsibilities:
- Office Administration & Facility Management
- Manage day-to-day administrative operations to ensure an efficient and safe office environment.
- Manage and maintain office supplies and equipment, ensuring adequate stock levels and accurate inventory records.
- Oversee the maintenance and servicing of office facilities, furniture, and equipment.
- Coordinate and organize meetings, appointments, and staff travel arrangements.
- Handle incoming and outgoing correspondence, including emails, letters, and phone calls.
- Maintain accurate and organized filing systems, both physical and electronic.
- Assist in the preparation of reports, presentations, and other administrative documents.
- Procurement & Logistical Support
- Coordinate procurement activities and manage professional relationships with vendors and service providers.
- Support the organization of office events, internal activities, and logistical needs.
- Assist with the onboarding of new staff and maintain employee records in coordination with HR
- Reporting & Compliance
- Liaise effectively with suppliers and internal departments to ensure smooth coordination.
- Ensure all administrative activities comply with organizational policies, procedures, and safety standards.
- Perform other tasks as assigned by the immediate supervisor.
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Fluent
Qualifications:
- Bachelor's Degree in Business Administration, Management, or related field
Work History:
- Minimum experience in office administration, operations, or a related role for 2 years is preferred
Skills & Knowledge:
General & Technical Skills
- Experience in vendor management and office logistics.
- Strong organizational and multitasking skills.
- Proficiency in MS Office (Word, Excel, PowerPoint) and Google Workspace.
- Excellent written and verbal communication skills in English and Khmer.
- Strong interpersonal skills with the ability to work with staff at all levels.
Soft Skills
- High attention to detail, reliability, and maintaining confidentiality.
- Ability to work independently and as part of a team.
IT Support
Position Circumstances
- Career Category: Computer - General, Computer - Networking
- Schedule:Full-time
- Salary: Negotiable
Location: Cambodia
Reports To: Country Director
Business Unit English Language Teaching
The IT Support officer will provide technical advice and support to company employees throughout the process of identifying and resolving hardware, software, and network issues. In addition, the officer is responsible for providing application support, maintaining IT assets, and ensuring the security of company data and systems.
The IT Support officer plays a supporting role in providing information to management regarding technology needs and providing training to staff to understand the usage of company systems and required levels of data security.
Duties & Responsibilities:
- Hardware & Software Maintenance
- Install, configure, and maintain computer hardware, operating systems, and applications. Ensure all systems are up to date with the latest patches
- Conduct regular checks on office equipment (printers, scanners, projectors) and arrange for repairs as necessary.
- Technical Support & Troubleshooting
- Identify the technical issues reported by users and provide immediate troubleshooting support.
- Counsel staff regarding appropriate software usage and best practices for system maintenance.
- Network & Infrastructure Management
- Manage and monitor the office network connectivity (LAN/Wi-Fi) to ensure stability and speed. Liaise with internet service providers to resolve outages in a timely manner.
- Troubleshoot network issues and manage access rights to shared drives and company resources.
- User Support & Communication
- Liaise with staff members resolving technical queries and sourcing additional technical solutions as required.
- Provide status updates to users throughout the repair or troubleshooting process.
- Data Management & Confidentiality
- Maintain all confidential company data and backup systems in a secure manner as per the relevant policy.
- Maintain and update the database and register of all IT assets, software licenses, and equipment inventory.
- Operational & Management Support
- Consult with senior management and external vendors, where necessary, for technical support and advice on procurement and upgrades.
- System Implementation & Events
- Represent the IT department in supporting onsite meetings, presentations, and other marketing events requiring technical setup.
- Organize and assist with the rollout of new software or hardware as directed by management.
- Professional Conduct
- Act responsibly, professionally and with integrity and uphold all company values in all aspects of the role.
- General
- Perform other tasks as assigned by the immediate supervisor.
Expected Profile of Candidates
Languages:
- English - Good
Qualifications:
- Bachelor's Degree in Computer Science, Information Technology, or a relevant discipline as a minimum
Work History:
- A minimum of professional experience in the IT support sector for 1 year
Skills & Knowledge:
General & Technical Skills
- Good command of written and spoken English and Khmer.
- Strong knowledge of Windows/MacOS environments and local network systems
- Good knowledge of common office software (Microsoft 365, Google Workspace, etc.)
- Strong computer skills in hardware diagnostics and software troubleshooting
- Demonstrated enthusiasm for learning and professional development
- Strong commitment to professional integrity and ethical conduct
- Relevant IT Certifications (e.g., CompTIA A+, Cisco) preferred
- Experience in customer service and administrative work is preferred
Soft Skills
- Ability to work in a cross-cultural team
- Flexible, responsible, respectful, integrous, accountable, and committed to upholding and reflecting the company values at all times and in all circumstances.
- Willing to abide by all company policies and procedures
