CAFE Program Officer
Position Circumstances
- Career Category: Social Work, Capacity development, Community Development, Rural development
- Schedule:Full-time
- Salary: N/A
Scope of position
The CAFE Program Officer supports capacity building, partnership management, training and implementation of Good Return’s CAFE (Consumer Awareness and Financial Empowerment) Initiative in Cambodia and the Asia-Pacific. S/He ensures implementing partners have the necessary training, support and access to resources and tools to effectively implement the CAFE Initiative. S/He facilitates smooth communication between partners and Good Return, including regular monitoring and evaluation. S/he supports digital activities for the CAFE initiative as well as field visits, meetings and any project activity that requires his/her expertise.
Location: Regional Office, Phnom Penh, Cambodia. With travel up to 50% in different provinces.
Duties & Responsibilities:
- CAFE Digital Project Design and Implementation (50%)
- Lead CAFE digital implementation in Cambodia and provide technical inputs to CAFE digital design and ensure CAFE digital implementation plan is achieved.
- Collaborate with relevant stakeholders, including the design team and RIF Academy, to design, develop and digitise CAFE curricula.
- Support CAFE program manager on the roll-out of the new CAFE program materials.
- Ensure CAFE digital materials (digital tools and platforms) disseminated and iadapted by partners to build financial and digital literacy for the target beneficiaries.
- KPIs
- Curricula, training materials and resources digitised, up to date and appropriately contextualised
- Reporting and implementation are according to plan.
- Program partners and clients report satisfaction with CAFE digital curriculum, tools, and outcomes.
- Partners are supported and encouraged to pilot and adopt digital learning.
- Program development and project implementation (25%)
- Work with CAFE Cambodia coordinator in conceptualisation, coordination, budget planning and implementation of CAFE program implementation with partners.
- Organise regular meetings between Good Return and partners/coaches to ensure ongoing monitoring of partner’s needs, access to tools/resources to improve program delivery and maintain partner relationship.
- Provide technical assistance and capacity building for and with newly onboarded partners
- Support program manager on key reporting and program level requirements
- KPIs
- Level of satisfaction of CAFE partners
- Smooth Implementation according to plan
- Organisation of yearly partnership reviews
- Trainings designed and delivered
- Program reporting accuracy and documentation kept up to date
- Coordination & Development (10%)
- Support Grant Writer and CAFE Program Manager to develop proposals/concept notes for fundraising and partnerships for CAFE ongoing and new projects.
- Engage actively in proposal development through incorporating experiences and learning from previous projects to ensure the new proposals are relevant and technically sound.
- Maintain strong partnerships and communicate contractual obligations in particular with regards to reporting deadlines, issues identified in meeting deliverables in the given timeframe and budget.
- Support the program manager with reports for donor and evaluation reports for projects.
- Maintain regular communication with CAFE implementing partners, and identifying training needs.
- KPIs
- Proposals and project designs developed
- Reporting complete on time and with high level of accuracy
- Up to date statistics and research
- Monitoring, evaluation & learning (10%)
- Record and ensure accuracy of data reported by coaches/partners in DTT on a monthly basis
- Produce project and evaluation reports with support from CAFE team, MEL team, and partners.
- Conduct monitoring of CAFE ongoing projects, utilising digital solutions where most appropriate and on the spot field visits when necessary.
- Conduct interviews to capture and produce narrative stories and learner spotlights for CAFE program and partnership officer to produce spotlight stories for marketing and promotional purposes.
- KPIs
- Learner and coach data captured in DTT
- Project reports produced to a high level of accuracy and
- Coordination support for monitoring and evaluation activities including field travel and translation support as needed
- Interviews and learner spotlights produced
- Other duties relevant to the position as required (5%)
- SKILLS & ATTRIBUTES
- Essential
- A commitment to Good Return’s vision of a world without poverty
- Cambodian national, fluent in Khmer, with a good level in written and spoken English
- 3+ years experience in training or non-formal education in organisational and community level
- Ability and experience in partnership management, particularly managing training programs or learning interventions with multiple partners
- Experience in design / development and delivery of training or educational curriculum utilising interactive and participatory methodologies and techniques.
- Passion and commitment to support others learn and adopt new ways of doing things
- Ability and willingness to travel within Cambodia and to other Good Return Program countries as needed.
- Desirable
- Social inclusion knowledge and experience - Gender, Disability inclusion, etc.
- Experience using and supporting digital technology, including developing digital learning (eLearning) content, tablet- and mobile- apps, digital data collection (e.g. ODK).
- Field research and data collection, such as facilitation of focus group discussions, interviews or surveys.
