Café Manager
Position Summary Expectations - Duties, Responsibilities
Position: Café Manager, Siem Reap House
Location: Siem Reap House, Rose Apple Square, Siem Reap, Cambodia
Reports to: Director, Siem Reap House
Works with: Canteen Team, Coworking & Events Team, Finance/Admin Team
Key Responsibilities
The Café Manager is responsible for the overall operation, management, and development of the Siem Reap HouseCanteen, reporting to the Director of Siem Reap House.
- Operations & Setup
- Oversee daily operations with an emphasis on consistency, quality, and professionalism
- Lead layout and setup improvements to optimize workflow and customer experience
- Ensure cleanliness, hygiene, and adherence to health and safety standards
- Monitor and manage inventory, supplies, and equipment
- Menu Development & Product Quality
- Design and refine a high-quality menu featuring coffee, drinks, and light meals aligned with SRA’s emphasis on health, sustainability, and innovation
- Ensure all products meet consistent quality and presentation standards
- Team Management
- Recruit, train, supervise, and coordinate canteen staff
- Cultivate a professional, supportive, and inclusive team culture, as part of the wider Siem Reap House team
- Customer Service
- Deliver a welcoming and attentive service experience for all members and visitors
- Track and address feedback and resolve issues promptly and professionally
- Financial Management
- Monitor daily sales, manage costs, and ensure profitability
- Work closely with the finance team on budgeting, pricing, payroll, and financial reporting, using simple digital tools
- Collaboration, Event Support & Marketing
- Coordinate with other team members to support and organise events
- Manage catering or beverage orders for group bookings, lectures, and internal activities at Siem Reap House
- Align canteen services with Siem Reap Academy’s overall mission and branding
- Promote the canteen through creative marketing, partnerships, and community engagement in coordination with the wider Siem Reap House team
- What Success Looks Like
- Efficient, high-quality day-to-day operations
- A capable and motivated team with clear responsibilities
- A creative, seasonal menu that resonates with the community
- High levels of customer satisfaction and engagement
- Sustainable growth in revenue while keeping costs under control
- Seamless collaboration across teams and alignment with SRA’s values
- Successful events and promotion of the canteen
- Minimum 3 years’ experience in café/canteen, F&B, or restaurant management
- Proven track record in café/canteen setup and operations
- Solid knowledge of coffee, beverages, food preparation, and café/canteen equipment
- Strong leadership, organizational, and communication skills
- Experience managing inventory, controlling costs, and increasing profitability
- Customer-focused and detail-oriented with a creative mindset
- Fluent in English (spoken and written)
- High level of professionalism, adaptability, and problem-solving ability
