Business Coach
- Career Category: Business Administration, Community Development
- Schedule:Full-time
- Salary: $800
Programme Title: Raising Opportunities, Knowledge, Skills, & Inclusions with Access to Protection and Innovations (ROKSI with API)
Position: Business Coach
Contract type: Annual Full-Time Consultancy Agreement (non-employment contract)
Duration: 12 months, renewable annually, subject to performance, funding availability, and project needs for up to the remaining project period
Location: Based in Phnom Penh (with regular field travel to target provinces: Kandal, Kampong Chhnang, Pursat, Battambang, Banteay Meanchey, Kampong Thom, Kampong Cham, Tbong Khmom)
Monthly consultancy fee: USD 800 gross (inclusive of all applicable taxes and duties)
Report to: Business Coach & Project Officer
The Business Coach will support the effective implementation of the ROKSI with API project under API. This full-time consultancy role focuses on coaching informal business owners, conducting outreach, organizing peer learning events, and contributing to awareness-raising on social protection and policy advocacy efforts. The Officer will receive business and coaching training from Mission Alliance and work closely with the Business Coach & Officer and API's program team.
- Client outreach and relationship management
- Promote the Roksi platform to informal workers and business owners through community and digital outreach.
- Build trustful relationships with clients and understand their business goals, constraints, and aspirations.
- Conduct simple initial assessments to identify main challenges and opportunities for each client.
- Business and financial coaching
- Develop basic, tailored coaching plans with clients, including clear goals and practical action steps.
- Provide one-on-one coaching on business planning, pricing, customer management, and basic marketing.
- Support clients to improve financial management, including simple budgeting, record keeping, and savings or cost-control strategies.
- Help clients apply digital tools (e.g., Facebook, messaging apps, basic design tools) to support and grow their businesses.
- Peer learning and exposure
- Organize online peer-learning sessions and community sharing spaces for Roksi users.
- Coordinate exposure or field visits to successful businesses or relevant service providers.
- Identify and document simple success stories and lessons learned from clients for internal and external sharing.
- Registration and social protection support
- Organise and facilitate workshops on CAM-IE, OWSO services, and NSSF.
- Provide individual follow-up support to clients who wish to complete registration or access social protection schemes.
- Coordinate with local authorities to explain key steps, costs, and benefits related to formalization and protection.
- Documentation, learning, and coordination
- Keep concise records of clients, coaching sessions, and key progress or changes.
- Share field insights and feedback with the project team to inform research, learning, and advocacy.
- Coordinate closely with the Business Coach & Officer and API colleagues to ensure activities are well planned, aligned, and reported.
- Evidence-based policy advocacy influences social protection reform for informal businesses
- Conduct research studies on related barriers for informal workers registration, business registration, and access to NSSF.
- Produce the policy briefs or advocacy papers and share with government and working group stakeholders.
- Organize provincial dialogues or consultations on informal business and social protection reforms.
- Organize national-level advocacy platforms or consultations on informal economy and social protection reforms.
- Khmer - Fluent
- English - Good is preferred
- Bachelor's Degree in Business or a related field
- Business development, entrepreneurship support, coaching, research, advocacy, or related fields for 1 year as a minimum
- Good understanding of small business models, informal enterprises, and basic market dynamics.
- Ability to assess business needs and provide practical, context-appropriate coaching or advisory support.
- Coaching or facilitation training or certification is an asset.
- Practical experience running a business or providing business coaching is an advantage, but not required.
- Comfortable using digital tools, online learning platforms, and social media for outreach and learning.
- Proficiency in the use of standard software packages, i.e. Google Workspace and Microsoft Office 365.
- Strong communication and facilitation skills in Khmer; working proficiency in English is an advantage.
- Strong analytical and problem-solving skills with the ability to translate ideas into actionable guidance.
- High ethical standards, professionalism, and integrity.
- Demonstrated interest and commitment to entrepreneurship and economic development, particularly within the informal economy.
- Ability to work independently as well as collaboratively in a diverse team environment.
- Willingness to travel and conduct field activities in target provinces as required.
- Commitment to API's vision, mission, and values of inclusion and diversity.
- Good interpersonal skills and a proven ability to work well in a team.
