Job Announcement

Auto Finance Officer-Senior Executive, Customer Service Standard Officer-Senior Executive, Administration Intern,HR intern, and Others

with LOLC (Cambodia) Plc.
This job has already passed the closing date

Announcement Description

LOLC (CAMBODIA) Plc. is one of the top licensed microfinance institutions in Cambodia with a social vision and a business orientation that provides entrepreneurs and families at the base of the socio-economic pyramid with economic opportunities to transform the quality of their lives and their communities through the provision of effective and sustainable client-empowering financial services. To support the rapid growth of our operations, LOLC is recruiting the following position:

Announcement Positions

Auto Finance Officer-Senior Executive

Position Circumstances
  • Career Category: Banking / Finance, Accounting, Economics
  • Schedule:Full-time
  • Salary: Negotiable
Position Summary

Location: Head Office

Duties & Responsibilities:
  • Assist Auto Finance Unit Manager in training asset backed team about their job roles.
  • Train branch staffs on sale strategies and techniques.
  • Prepares and leads special promotion plans in his areas/location/region.
  • Cooperate with BM to assign finance sales advisor-auto finance to visit car and motor dealers.
  • Provides the sale strategies to branches such as sale promotions through marketing activities in potential villages, communes, schools and factory zones to attract the new and existing clients.
  • Pushes and leads finance sales advisor-auto finance, head of finance sales advisor, and Branch Managers to make a good relationship with dealers closely.
  • Visit branches to find the issues and support in pushing sales and growth of asset backed finance.
  • Conduct the field visit to survey the market, direct strategy and guide branch staffs, BMs on how to achieve plans.
  • Closely monitor disbursement plan, achievement Vs plan and take corrective actions to improve branch performance.
  • Visit car dealers to make good relationship to increase more inquiries and have some talk to get some related information.
  • Calls to follow up and receive the calling with finance sales advisor-auto finance, head of finance sales advisor, and Branch Managers for sale consultations, obstacles and solutions.
  • Closely monitor and follow up all inquiries with branches or dealers.
  • Perform other tasks assigned by management.
Expected Profile of Candidates
Languages:
  • English - Good
Qualifications:
  • Bachelor's Degree in Finance and Banking, Economics and other related field.
Work History:
  • Leasing or credit fields for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
  • Know the leasing markets and has good relationships with dealers.
  • Can speak and write English
  • Have good computer skills
  • Can travel to branches in provinces.
Soft Skills
  • Good inter-personal skills.
 
 

Customer Service Standard Officer-Senior Executive

Position Circumstances
  • Career Category: Customer Service/Support, Banking / Finance, Business Administration, Accounting
  • Schedule:Full-time
  • Salary: Negotiable
Position Summary

Location: Head Office

Duties & Responsibilities:
  • Assist to develop policy/procedure/guideline of Customer Service Standard.
  • Provide training “Customer Service Standard” to newly recruited staff and provide refresher training to existing staff.
  • Develop a checklist and questionnaire for customer service evaluation at branch level.
  • Regularly conduct branch visits to evaluate customer service implementation, collect customer experience, provide coaching and recommendations to branch level if their shortcomings.
  • Filter outstanding branches of customer service implementation for rewarding.
  • Initiate customer experience program and propose to direct supervisor.
  • Collect feedback on customer service implementation from staff​.
  • Collect customer feedback from branch to evaluate service performance.
  • Conduct competitor surveys of customer service standards.
  • Perform other tasks assign by management.
Expected Profile of Candidates
Languages:
  • English - Good
Qualifications:
  • Bachelor's Degree in Banking/finance or business management, or related filed.
Work History:
  • Customer service capacity is a requirement for 3 years as a minimum
Skills & Knowledge:
General & Technical Skills
  • Experience or knowledge of microfinance and the banking industry is preferable.
  • Be proficient in English both speaking and writing and very good in communication skills.
  • Good understanding of computer skills (Ms. Word, Excel, and PowerPoint).
Soft Skills
  • Self-motivated person, good relationship with the public, ability to work under pressure and work independently.
  • Honest and excellent character with high commitment to work with teamwork and willing to travel to provide is compulsory.
 
 

Administration Intern

Position Circumstances
  • Career Category: Admin / Supervisory, Internship
  • Schedule:Full-time
  • Salary: N/A
Position Summary

Location: Head Office

Duties & Responsibilities:
  • Assist in providing administrative services to support the whole LOLC operations.
  • Assist in preparing and keeping all administrative documents in an orderly manner.
  • Stick inventory code on all assets purchased.
  • Prepare item delivery to LOLC branches.
  • Take quote(s) from suppliers.
  • Perform other tasks assigned by manager.
Expected Profile of Candidates
Languages:
  • English - Good is preferred
Qualifications:
  • Bachelor's Degree
  • Undergraduate Degree in any related fields.
Skills & Knowledge:
General & Technical Skills
  • Able to type English and Khmer Unicode.
  • Understanding of English speaking and writing is an asset.
Soft Skills
  • Honesty, willingness to learn, hard-working, fast learner, team player, open-minded; and good communication and inter-personal skill.
 
 

HR intern

Position Circumstances
  • Career Category: HR, Internship
  • Schedule:Full-time
  • Salary: N/A
Position Summary

Location: Head Office

Duties & Responsibilities:
  • Assist to prepare the training reports.
  • Assist to observe the training courses.
  • Assist in coordinating internal trainings in term of materials, facilities, and arrangement Assist in calling to branches for training purposes.
  • Assist in copying and preparing training documents.
  • Assist in typing training documents in English and Khmer and Assist in training data encoding.
  • Perform other tasks assigned by manager.
Expected Profile of Candidates
Languages:
  • English - Good
  • Khmer - Good
Qualifications:
  • Bachelor's Degree
  • Undergraduate Degree in any related fields
Skills & Knowledge:
General & Technical Skills
  • Knowledge of learning and development.
  • Good in typing English and Khmer Unicode
  • Understanding of English speaking and writing
Soft Skills
  • Honesty, willing to learn, hard-working, fast learner, team player, and open-minded andGood communication and inter-personal skills.
 
 

មន្ត្រីផ្នែកច្បាប់ដោះស្រាយបំណុល (2 Positions)

បរិយាកាសមុខតំណែង
  • ប្រភេទការងារ: ផ្នែកច្បាប់, ផ្នែកធនាគារ/ហិរញ្ញវត្ថុ
  • ពេលវេលា:ការងារពេញម៉ោង
  • ប្រាក់ខែ: អាច​ចរចា​បាន
សង្ខេបមុខតំណែង

ទីតាំង​៖ ការិយាល័យ​កណ្តាល​

ករណីកិច្ច និងការទទួលខុសត្រូវ:
  • ផ្តល់ការប្រឹក្សាផ្នែកច្បាប់ដល់បុគ្គលិកពាក់ព័ន្ធ ដើម្បីជម្រុញការដោះស្រាយបំណុលឱ្យមានប្រសិទ្ធភាពខ្ពស់។
  • បង្កើតទំនាក់ទំនងល្អជាមួយដៃគូផ្នែកច្បាប់​តាមបណ្តារខេត្តទាំងអស់។
  • ចូលរួមដោះស្រាយបំណុលទាំងក្នុងប្រព័ន្ធតុលាការ និងក្រៅប្រព័ន្ធតុលាការ។
  • រៀបចំសំណើរសុំប្តឹងអតិថិជនទៅតុលាការរបស់សាខា ដាក់ជូនថ្នាក់គ្រប់គ្រងអនុម័ត។
  • រៀបចំបណ្តឹងដោះស្រាយបំណុលទៅតុលាការ និងក្រៅតុលាការ។
  • តាមបណ្តឹងតុលាការ​ដើម្បីពន្លឿននីតិវិធី។
  • ចរចារនិងផ្សះផ្សារបញ្ចប់បណ្តឹងទាំងក្នុងតុលាការ និងក្រៅតុលាការ។
  • ផ្តល់ការបណ្តុះបណ្តាលដល់បុគ្គលិក ពាក់ព័ន្ធអំពីផ្នែកច្បាប់ រួមទាំងការដាក់បណ្តឹងទៅតុលាការ និងបណ្តឹងនៅក្រៅតុលាការ។
  • ធ្វើការងារផ្សេងៗទៀតតាមការចាត់តាំងរបស់ប្រធានផ្នែក។
ប្រភេទនៃបេក្ខជនដែលបានរំពឹងទុក
ភាសា:
  • អង់គ្លេស - កម្រិតល្អ
កម្រិតវប្បធម៌:
  • បរិញ្ញាបត្រ ផ្នែក ច្បាប់ ឬសញ្ញាបត្រដែលមានតម្លៃស្មើ
ប្រវត្តិការងារ:
  • មានបទពិសោធន៍ ក្នុងការដោះស្រាយបញ្ហាផ្លូវច្បាប់រយៈពេល ២ ឆ្នាំ
ជំនាញ និងចំណេះដឹង:
ជំនាញទូទៅ និងបច្ចេកទេស
  • មានចំណេះដឹងអំពីគ្រឹះស្ថានមីក្រូហិរញ្ញវត្ថុ និងច្បាប់ពាក់ព័ន្ធឥណទានដូចជា ច្បាប់ដីធ្លី ច្បាប់រដ្ឋប្បវេណី ច្បាប់ព្រហ្មទណ្ឌ និងច្បាប់កិច្ចសន្យា។
  • អាចប្រើបា្រស់ភាសារអង់គ្លេស។
  • មានជំនាញវិភាគទិន្នន័យ។
ជំនាញទន់
  • មានជំនាញទំនាក់ទំនង និងមានសមត្ថភាពក្នុងការធ្វើការងារជាក្រុម។
 

How to Apply

Interested candidate please submit CV & Cover Letter by using the contact detail. Only shortlisted candidates will be notified.

Women and People with Disabilities are Encouraged to Apply!

 

Contact Details

Office Address
  • # 666B, Street 271, Sangkat Boeng Tumpun 2, Khan Mean Chey, Phnom Penh, Cambodia
 
Contact Name
  • LOLC (Cambodia) Plc.
 
Phone
 
Email
 
Website