Australian Visa & Migration Case Manager
Position Circumstances
- Career Category: Customer Service/Support
- Schedule:Full-time
- Salary: $300
Duties & Responsibilities:
- Professional English Proficiency: Exceptional written and verbal communication skills are mandatory. The interview and all communication of this role will be in English.
- High-Pressure Performance: Ability to remain organised and efficient in a fast-paced environment while hitting established KPIs.
- Camera Confidence: Must be comfortable and charismatic on video for social media marketing.
- Sales Mindset: Proven ability to manage social media leads and convert them into successful client registrations.
- Office & Collaboration: Expert-level skills in Microsoft Teams and the MS Office Suite (Word, Excel, and PowerPoint).
- Creative & Content Tools: Highly proficient in CapCut and Canva for high-quality content creation.
- Communication & Social Management: Advanced experience managing Telegram and Meta Business Suite (Facebook/Instagram), with a deep understanding of the TikTok platform.
- Integrity: Absolute commitment to ethical conduct. You will work under the supervision of a Registered Migration Agent and are strictly prohibited from providing unauthorised immigration advice.
- Case Management: Proven ability to manage high-volume caseloads with a focus on meeting strict deadlines, proactive client follow-up, and maintaining precise, timely case notes.
- Please Note: This role is strictly administrative, operational, and client-engagement focused. This position does not involve providing migration or immigration advice. All immigration guidance and legal advice are strictly handled by a Registered Migration Agent.
Benefits:
- Facilities - Locker and Shower
- Paid Leave – Annual
- Paid Leave – Illness
- Policy – Employee Recognition Programs / Awards
- Policy - No Harassment or Discrimination
- Training – Health & Safety
- Company Uniforms or Clothing Support
- Facilities – Safe & Clean Working Conditions
Expected Profile of Candidates
Languages:
- Khmer - Fluent is required
- English - Fluent is required
Qualifications:
- Undergraduate Degree as a minimum
Work History:
- Education Counsellor in Educational (Schools, Universities) for 1 year is preferred
- Customer Services in Educational (Schools, Universities) for 1 year is preferred
Skills & Knowledge:
General & Technical Skills
- Professional English Communication: Exceptional written, verbal, and interpersonal communication skills in English; highly confident and charismatic presenting on camera for video content and social media marketing.
- Lead Conversion & Sales Mindset: Strong consultative sales ability to manage, nurture, and convert incoming social media leads into active client registrations.
- High-Volume Case & Task Management: Excellent organisational and time-management skills with a proven track record of handling high-volume caseloads, maintaining accurate case notes, and consistently meeting strict deadlines.
- High-Pressure Performance: Self-motivated and resilient, with the ability to maintain accuracy, structure, and composure in a fast-paced environment while achieving key performance indicators (KPIs).
- Ethical Conduct & Regulatory Awareness: Strong professional integrity with a clear understanding of regulatory boundaries, specifically operating under strict supervision and refraining from delivering unauthorised migration advice.
- MS Office Suite: Expert-level proficiency in Microsoft Word, Excel, and PowerPoint for document preparation, reporting, data tracking, and presentations.
- Workplace Collaboration & Communication Tools: Advanced proficiency in Microsoft Teams for internal workflows, video meetings, and team collaboration.
- Content Creation & Design: Advanced proficiency in Canva (graphic design, brand collateral, social templates) and CapCut (video editing, captions, short-form content).
- Social Media Platforms & Management: Hands-on experience navigating and managing:
- Meta Business Suite (Facebook & Instagram scheduling, inbox management, and analytics)
- TikTok (trend identification, content posting, and platform strategies)
- Telegram (channel/group management and direct client communication)
- CRM & Case Management Software: Demonstrated aptitude for using client management databases to log precise, real-time case notes and track client application statuses.
Soft Skills
- Persuasive Communication & Rapport Building: Skilled at building trust quickly, actively listening to prospective clients, and guiding them through the registration process with a supportive, solutions-driven approach.
- Adaptability & Resilience: Able to thrive in a fast-paced, goal-oriented environment, quickly pivoting between dynamic marketing tasks and meticulous administrative responsibilities under tight deadlines.
- Meticulous Attention to Detail: High accuracy in recording case notes, maintaining accurate records, and following strict protocol without missing key steps or deadlines.
- Ethical Judgement & Discretion: High integrity and sound judgement in managing sensitive personal client data and adhering strictly to legal and operational boundaries (knowing when to escalate questions to a Registered Migration Agent).
- Self-Drive & Ownership: Highly proactive and accountable for achieving personal KPIs, following up with leads promptly, and staying organised with minimal direct supervision.
- Collaborative Team Player: Excellent interpersonal skills for working seamlessly with internal team members, external marketing audiences, and supervising staff.
