Assistant Training and Development Manager
Position Summary Expectations - Duties, Responsibilities
Location: Koh Rong
- Plan, execute and evaluate a departmental induction/onboarding program specific to new hires. Conduct new hire orientation training twice a month.
- Develop tailor made English training lessons for specific departments.
- To arrange and deliver regular English classes for all team members to enhance the overall level of English communication.
- Assist in recommending, develop and schedule training of Human Resources department and other departments.
- Initiate, co-ordinate, execute and follow-up on all departmental training activities. Ensuring that they are aligned and relevant to hotel and departmental goals and objectives, as well as complementing the resort training plan and programs.
- Provide support and development of Departmental Trainers in form of group meetings, observation of trainings and individual feedback.
- Supervise and assist in SOP and Policies & Procedures trainings, use of training checklists and monthly training plans.
- Provide and support cross-training and professional development opportunities.
- Assists Department Head to identify individual talent and plan for career development.
- Maintain complete knowledge of all sections, hotel services/features and hours of operation and ensuring employee’s knowledge is up to date.
- Develop internal training competencies and establishes training structure for on-the-job training that will support career development and advancement of team members.
- Keep track of the training hour goals /employee/year and include this in the monthly and annual training report.
- To ensure on-going training on all employees meet the Song Saa standards in relation to communication, customer service, health and safety and hazard awareness.
- Provide support and monitor departmental trainers.
- Order and manage inventory of training materials and supplies.
- Follow all company and safety and security policies and procedures.
- At least 2-3 years experiences in training and Human Resources Management.
- Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures.
- Attention to details with good organizational and efficient time management skills.
- Previous experience of working on a luxury property.
- Perfect Speaking, Writing and Understand in English.
- Able to stay in the Island.
Laundry and Housekeeping Supervisor
Position Summary Expectations - Duties, Responsibilities
Location: Koh Rong
- The Housekeeping Supervisor is responsible for daily supervision of the Housekeeping staff, quality service, guest satisfaction and safety.
- Supervises cleaning and assists in administration of Housekeeping services in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.
- Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.
- Reports any deviations from policies, procedures, brand standards and regulations to management.
- Knowledgeable on hotel facilities and services to assist guests as appropriate.
- Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
- Impresses guests with quality and timely service in a pleasant and friendly manner.
- Properly sorted for washing and drying
- Properly counted, marked and sorted
- Properly cleaned and according to the corresponding laundry list
- Examine tear, stains and missing accessories due to processing and that these be remedied and replaced.
- Promptly and efficient collection and delivery.
- Maintains quality in cleaning and finishing and sees to it that systems and procedures are being followed.
- Ensures that all equipment is used and being cleaned properly, refer to the Executive Housekeeper any unusual sound or defects of the equipment.
- Maintains daily production report and sees to it that all equipment used at its maximum output not necessarily over loading the same.
- Helps in marking, sorting, spotting, etc. whenever necessary.
- Ensure cleanliness, proper handling and maintenance of work area and equipment.
- Responsible for resolving all operational problems that occurs within the section.
- Make certain that all assignments are completed by the end of all employee shifts.
- Ensures that the incoming shift is aware of the status of all assignments before the commencement of work.
- Checks and controls the quality of output from the Laundry as a whole.
- Ensures the availability and adequate supply of all housekeeping linen, F&B linen and uniforms as required.
- Ensures constant clear and open communication lines are kept with the Linen Room Supervisor in relation to their requirements.
- Ensures that at all times laundry equipment is kept in a clean state.
- Ensures that at all times the Laundry, as a whole is clean and organized.
- Ensures that adequate supplies of cleaning chemicals and supplies are kept at all times.
- Ensures that the logbook is read on a daily basis and all problems are resolved.
- Train new laundry staff in all operation and activities.
- Reinforce quality control on standard procedures for all laundry operations activities to ensure a consistent high and quality service.
- Delegate work to all personnel.
- At least 2-3 years experiences in the role of Housekeeping Supervisor.
- Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies.
- Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures.
- Ability to operate a computer, phone and other office equipment.
- Attention to details with good organizational and efficient time management skills.
- Previous experience of working on a luxury property.
- Able to stay on an island
Spa Therapist
Position Summary Expectations - Duties, Responsibilities
Location: Koh Rong
- Conducting guest therapies and treatments when required.
- Performing Yoga classes and design bespoke programs for guests.
- Deal with all guests who visit the spa sanctuary and handle therapies and consultations.
- Follow spa SOPs and guidelines.
- Liaise with the Spa Manager to ensure the guests receive the high standards of service expected.
- At least 1-2 years experiences in the role of Spa Therapist
- Qualified Yoga Instructor.
- Preferably a degree in physiotherapy or spa field.
- Preferably experienced with wellness retreats.
- Enthusiastic with a passion for customer service.
- Previous experience of working on a luxury property.
